"Techno-Service-Profit Chain: The Impacts of IoT-Enabled Algorithmic ..."

Liwei Chen, J. J. Po-An Hsieh, Kimmy Wa Chan (2024)

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DOI: 10.25300/MISQ/2023/16664

access: closed

type: Journal Article

metadata version: 2024-09-19

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Liwei Chen, J. J. Po-An Hsieh, Kimmy Wa Chan:
Techno-Service-Profit Chain: The Impacts of IoT-Enabled Algorithmic Customer Service Systems from an Interdisciplinary Perspective. MIS Q. 48(3): 1077-1120 (2024)

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