"The Role of Service Level Agreements in Relational Management of ..."

Jahyun Goo et al. (2009)

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DOI: —

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type: Journal Article

metadata version: 2021-07-16

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Jahyun Goo, Rajiv Kishore, H. Raghav Rao, Kichan Nam:
The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study. MIS Q. 33(1): 119-145 (2009)

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