"IT-Mediated Customer Service Content and Delivery in Electronic ..."

Chee-Wee Tan, Izak Benbasat, Ronald T. Cenfetelli (2013)

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DOI: 10.25300/MISQ/2013/37.1.04

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type: Journal Article

metadata version: 2023-11-30

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Chee-Wee Tan, Izak Benbasat, Ronald T. Cenfetelli:
IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality. MIS Q. 37(1): 77-109 (2013)

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