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"IT-Mediated Customer Service Content and Delivery in Electronic ..."
Chee-Wee Tan, Izak Benbasat, Ronald T. Cenfetelli (2013)
- Chee-Wee Tan, Izak Benbasat, Ronald T. Cenfetelli:
IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality. MIS Q. 37(1): 77-109 (2013)
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