"An Exploratory Study of the Formation and Impact of Electronic Service ..."

Chee-Wee Tan, Izak Benbasat, Ronald T. Cenfetelli (2016)

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DOI: 10.25300/MISQ/2016/40.1.01

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type: Journal Article

metadata version: 2023-11-30

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Chee-Wee Tan, Izak Benbasat, Ronald T. Cenfetelli:
An Exploratory Study of the Formation and Impact of Electronic Service Failures. MIS Q. 40(1): 1-29 (2016)

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