"Performance evaluations of large language models for customer service."

Fei Li et al. (2025)

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DOI: 10.1007/S13042-024-02432-9

access: closed

type: Journal Article

metadata version: 2025-06-23

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  - https://dblp.org/rec/journals/mlc/LiWXWLCLFDHSL25
Fei Li, Yanyan Wang, Yin Xu, Shiling Wang, Junli Liang, Zhengyi Chen, Wenrui Liu, Qiangzhong Feng, Ticheng Duan, Youzhi Huang, Qi Song, Xiangyang Li:
Performance evaluations of large language models for customer service. Int. J. Mach. Learn. Cybern. 16(5): 2997-3017 (2025)

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