"Parametric Forecasting and Stochastic Programming Models for Call-Center ..."

Noah Gans et al. (2015)

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DOI: 10.1287/MSOM.2015.0546

access: closed

type: Journal Article

metadata version: 2020-10-01

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Noah Gans, Haipeng Shen, Yong-Pin Zhou, Nikolay Korolev, Alan McCord, Herbert Ristock:
Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling. Manuf. Serv. Oper. Manag. 17(4): 571-588 (2015)

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