"Tandem queueing system with impatient customers as a model of call center ..."

Che Soong Kim et al. (2013)

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DOI: 10.1016/J.PEVA.2013.02.001

access: closed

type: Journal Article

metadata version: 2020-03-27

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Che Soong Kim, Alexander N. Dudin, Sergey A. Dudin, Olga S. Dudina:
Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response. Perform. Evaluation 70(6): 440-453 (2013)

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