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"The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for ..."
Simone Borsci et al. (2022)
- Simone Borsci
, Alessio Malizia, Martin Schmettow, Frank van der Velde, Gunay Tariverdiyeva, Divyaa Balaji, Alan Chamberlain
:
The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents. Pers. Ubiquitous Comput. 26(1): 95-119 (2022)
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