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"Numerical approximations for the steady-state waiting times in a GI/G/1 queue."
- B. Venkateshwara Rao, Richard M. Feldman:

Numerical approximations for the steady-state waiting times in a GI/G/1 queue. Queueing Syst. Theory Appl. 31(1-2): 25-42 (1999)

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