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"Errors in computerized office work: differences between novice and expert ..."
Jochen Prümper et al. (1991)
- Jochen Prümper, Michael Frese, Dieter Zapf, Felix C. Brodbeck:

Errors in computerized office work: differences between novice and expert users. ACM SIGCHI Bull. 23(2): 63-66 (1991)

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