"Intelligent virtual agents for contact center automation."

Mazin Gilbert et al. (2005)

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DOI: 10.1109/MSP.2005.1511822

access: closed

type: Journal Article

metadata version: 2021-02-24

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Mazin Gilbert, Jay G. Wilpon, Benjamin Stern, Giuseppe Di Fabbrizio:
Intelligent virtual agents for contact center automation. IEEE Signal Process. Mag. 22(5): 32-41 (2005)

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