"Evaluating the Impact of Assignment Group and Category Classification ..."

Jeroen van Gassel, Marijn Janssen (2024)

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DOI: 10.1109/TEM.2024.3401545

access: closed

type: Journal Article

metadata version: 2024-07-04

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Jeroen van Gassel, Marijn Janssen:
Evaluating the Impact of Assignment Group and Category Classification Prediction of Incoming Service Requests on the Perceived Service Quality: A Quasiexperimental Study in the Enterprise Software Industry. IEEE Trans. Engineering Management 71: 10740-10750 (2024)

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