"The Impact of Service Failures on Firm Profitability: Integrating Machine ..."

Davood Golmohammadi, Mahour Mellat Parast, Nada Sanders (2022)

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DOI: 10.1109/TEM.2020.3015771

access: closed

type: Journal Article

metadata version: 2022-11-14

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Davood Golmohammadi, Mahour Mellat Parast, Nada Sanders:
The Impact of Service Failures on Firm Profitability: Integrating Machine Learning and Statistical Modeling. IEEE Trans. Engineering Management 69(6): 3038-3052 (2022)

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