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"From telesales to tele-advisory in travel agencies: Business problems, ..."

Susanne Schmidt-Rauch, Gerhard Schwabe (2011)

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DOI: 10.1145/2019618.2019623

access: closed

type: Journal Article

metadata version: 2023-09-30

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Susanne Schmidt-Rauch, Gerhard Schwabe:
From telesales to tele-advisory in travel agencies: Business problems, generic design goals and requirements. ACM Trans. Manag. Inf. Syst. 2(3): 17:1-17:13 (2011)

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