"Modelling and Measuring After-Sales Service Delivery Processes."

Elena Legnani, Sergio Cavalieri, Paolo Gaiardelli (2013)

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DOI: 10.1007/978-3-642-35852-4_5

access: closed

type: Part in Book or Collection

metadata version: 2017-05-16

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Elena Legnani, Sergio Cavalieri, Paolo Gaiardelli:
Modelling and Measuring After-Sales Service Delivery Processes. Service Orientation in Holonic and Multi Agent Manufacturing and Robotics 2013: 71-84

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