Search dblp for Publications

export results for "stream:streams/journals/ijesma:"

 download as .bib file

@article{DBLP:journals/ijesma/AlhawariS21,
  author    = {Samer Alhawari and
               Khaled Mahmoud Al. Shawabkeh},
  title     = {The Impact of Services Quality Factors on Improving Actual Used for
               Mobile Application: Customer Engagement as Mediating Variable},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {3},
  pages     = {50--70},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021070103},
  doi       = {10.4018/IJESMA.2021070103},
  timestamp = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AlhawariS21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AlmeidaFA21,
  author    = {Ana Margarida Pisco Almeida and
               Margarida Figueiredo{-}Braga and
               Hugo S{\'{e}}rgio Almeida},
  title     = {Patient-Physician Communication in Depression: The Role of a Mobile
               Solution Using Messaging Services},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {2},
  pages     = {73--89},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021040105},
  doi       = {10.4018/IJESMA.2021040105},
  timestamp = {Wed, 09 Mar 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/AlmeidaFA21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BuntakMK21,
  author    = {Kresimir Buntak and
               Maja Mutavdzija and
               Matija Kovacic},
  title     = {Differences of E-Learning Systems With the Focus on Moodle and Blackboard
               Systems},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {1},
  pages     = {15--30},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021010102},
  doi       = {10.4018/IJESMA.2021010102},
  timestamp = {Fri, 08 Jan 2021 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/BuntakMK21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HabahbehO21,
  author    = {Ahmad Ibrahim Habahbeh and
               Ahmad Hamza Obidat},
  title     = {Examining the Factors Influencing the Intention to Adopt Cloud {ERP}
               Systems by SMEs in Jordan},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {3},
  pages     = {1--27},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021070101},
  doi       = {10.4018/IJESMA.2021070101},
  timestamp = {Wed, 18 May 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/HabahbehO21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Hrestak21,
  author    = {Denis Hrestak},
  title     = {E-Government in the Republic of Croatia: Current State and Challenges},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {3},
  pages     = {86--116},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021070105},
  doi       = {10.4018/IJESMA.2021070105},
  timestamp = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Hrestak21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KadriuSA21,
  author    = {Arbana Kadriu and
               Kosovare Sahatqija and
               Lejla Abazi{-}Bexheti},
  title     = {Using Bibliometric Analysis to Measure and Understand the Gender Gap
               in Published Computing Books: Gender Gap in Computer Science},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {1},
  pages     = {31--44},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021010103},
  doi       = {10.4018/IJESMA.2021010103},
  timestamp = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/KadriuSA21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KlincarZ21,
  author    = {Amir Klincar and
               Jovana Zoroja},
  title     = {Supply Chain Management Supported by E-Invoicing: Cluster Analysis
               Approach to E-Invoicing},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {2},
  pages     = {43--59},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021040103},
  doi       = {10.4018/IJESMA.2021040103},
  timestamp = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/KlincarZ21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Kozlica21,
  author    = {Admir Kozlica},
  title     = {Board Information Technology Governance and Business Agility: An Empirical
               Analysis Among Bosnian Enterprises},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {3},
  pages     = {28--49},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021070102},
  doi       = {10.4018/IJESMA.2021070102},
  timestamp = {Wed, 18 May 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Kozlica21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/RogicK21,
  author    = {Suncica Rogic and
               Ljiljana Kascelan},
  title     = {Segmentation Approach for Athleisure and Performance Sport Retailers
               Based on Data Mining Techniques},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {3},
  pages     = {71--85},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021070104},
  doi       = {10.4018/IJESMA.2021070104},
  timestamp = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/RogicK21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ScupolaN21,
  author    = {Ada Scupola and
               Hanne Westh Nicolajsen},
  title     = {Enterprise Crowdsourcing and Organizational Culture: Lessons From
               an Engineering Consultancy},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {2},
  pages     = {1--20},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021040101},
  doi       = {10.4018/IJESMA.2021040101},
  timestamp = {Sat, 25 Dec 2021 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/ScupolaN21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SorensenJ21,
  author    = {Katelyn Sorensen and
               Jennifer Johnson Jorgensen},
  title     = {"Hey Alexa, Let's Shop": Millennials' Acceptance of Voice-Activated
               Shopping},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {1},
  pages     = {1--14},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021010101},
  doi       = {10.4018/IJESMA.2021010101},
  timestamp = {Fri, 08 Jan 2021 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/SorensenJ21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Sultan21,
  author    = {Abdullah J. Sultan},
  title     = {Usage Behaviors on Snapchat, Instagram, and WhatsApp: Between-Group
               Analyses},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {1},
  pages     = {45--59},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021010104},
  doi       = {10.4018/IJESMA.2021010104},
  timestamp = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/Sultan21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Thich21,
  author    = {Phan Dai Thich},
  title     = {A Study on Behavior Intention to Adopt Mobile Banking Apps},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {2},
  pages     = {60--72},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021040104},
  doi       = {10.4018/IJESMA.2021040104},
  timestamp = {Wed, 16 Jun 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Thich21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/VukasovicM21,
  author    = {Tina Vukasovic and
               Vlaho Mihac},
  title     = {Trends in the Online Booking of Hotel Accommodation},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {1},
  pages     = {60--76},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021010105},
  doi       = {10.4018/IJESMA.2021010105},
  timestamp = {Fri, 08 Jan 2021 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/VukasovicM21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZentnerS21,
  author    = {Helena Zentner and
               Mario Spremic},
  title     = {Typology of Digital Business Models in Tourism},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {13},
  number    = {2},
  pages     = {21--42},
  year      = {2021},
  url       = {https://doi.org/10.4018/IJESMA.2021040102},
  doi       = {10.4018/IJESMA.2021040102},
  timestamp = {Sat, 25 Dec 2021 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/ZentnerS21.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AlhassanAN20,
  author    = {Muftawu Dzang Alhassan and
               Ibrahim Osman Adam and
               Clement Nangpiire},
  title     = {Drivers of Global Social Network Adoption: {A} Technology-Organisation-Environment
               Perspective},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {4},
  pages     = {1--23},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020100101},
  doi       = {10.4018/IJESMA.2020100101},
  timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AlhassanAN20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Choi20,
  author    = {Youngkeun Choi},
  title     = {What Drives Electronic Word of Mouth and Purchase in Social Commerce?},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {4},
  pages     = {71--84},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020100105},
  doi       = {10.4018/IJESMA.2020100105},
  timestamp = {Wed, 18 May 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Choi20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/DahiyaG20,
  author    = {Amrita Dahiya and
               Brij B. Gupta},
  title     = {An Economic Incentive-Based Risk Transfer Approach for Defending Against
               DDoS Attacks},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {3},
  pages     = {60--84},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020070104},
  doi       = {10.4018/IJESMA.2020070104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/DahiyaG20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Elsantil20,
  author    = {Yasmeen Elsantil},
  title     = {User Perceptions of the Security of Mobile Applications},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {4},
  pages     = {24--41},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020100102},
  doi       = {10.4018/IJESMA.2020100102},
  timestamp = {Fri, 08 Jan 2021 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/Elsantil20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GanapathiA20,
  author    = {Parameshwar Ganapathi and
               Emad Ahmed Abu{-}Shanab},
  title     = {Customer Satisfaction with Online Food Ordering Portals in Qatar},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {1},
  pages     = {57--79},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020010104},
  doi       = {10.4018/IJESMA.2020010104},
  timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/GanapathiA20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GhareebDH20,
  author    = {Abeer Mosaad Ghareeb and
               Nagy Ramadan Darwish and
               Hesham Ahmed Hefny},
  title     = {Proposed Approach for Enhancing Adoption of E-Government Services
               Using {AHP} and {PROMETHEE}},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {3},
  pages     = {38--59},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020070103},
  doi       = {10.4018/IJESMA.2020070103},
  timestamp = {Fri, 30 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/GhareebDH20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HustadBHV20,
  author    = {Eli Hustad and
               Frode Mathias Bekkevik and
               Ole Reidar Holm and
               Polyxeni Vassilakopoulou},
  title     = {Employee Information Security Practices: {A} Framework and Research
               Agenda},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {2},
  pages     = {1--14},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020040101},
  doi       = {10.4018/IJESMA.2020040101},
  timestamp = {Tue, 29 Dec 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/HustadBHV20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JainYC20,
  author    = {Ankit Kumar Jain and
               Sumit Kumar Yadav and
               Neelam Choudhary},
  title     = {A Novel Approach to Detect Spam and Smishing {SMS} using Machine Learning
               Techniques},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {1},
  pages     = {21--38},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020010102},
  doi       = {10.4018/IJESMA.2020010102},
  timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/JainYC20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KariMFK20,
  author    = {Tuomas Kari and
               Markus Makkonen and
               Lauri Frank and
               Eeva Kettunen},
  title     = {Expectations and Experiences of Implementing a Mobile Secure Communication
               Application},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {1},
  pages     = {80--96},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020010105},
  doi       = {10.4018/IJESMA.2020010105},
  timestamp = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/KariMFK20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KarydisKSAK20,
  author    = {Ioannis Karydis and
               Andreas Kanavos and
               Spyros Sioutas and
               Markos Avlonitis and
               Nikos I. Karacapilidis},
  title     = {Multimedia Content's Brokerage: An Information System Based on LeSiM},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {2},
  pages     = {40--58},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020040103},
  doi       = {10.4018/IJESMA.2020040103},
  timestamp = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/KarydisKSAK20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KettunenKLMFK20,
  author    = {Eeva Kettunen and
               Tiina Kemppainen and
               Matias Lievonen and
               Markus Makkonen and
               Lauri Frank and
               Tuomas Kari},
  title     = {Identifying the Ideal Types of Online Shoppers: {A} Qualitative Analysis
               of Online Shopping},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {2},
  pages     = {59--78},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020040104},
  doi       = {10.4018/IJESMA.2020040104},
  timestamp = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/KettunenKLMFK20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KotsopoulosBPPS20,
  author    = {Dimosthenis Kotsopoulos and
               Cleopatra Bardaki and
               Thanasis G. Papaioannou and
               Katerina Pramatari and
               George D. Stamoulis},
  title     = {User-Centered Gamification: The Case of IoT-Enabled Energy Conservation
               at Work},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {2},
  pages     = {15--39},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020040102},
  doi       = {10.4018/IJESMA.2020040102},
  timestamp = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/KotsopoulosBPPS20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LachanaLAC20,
  author    = {Zoi Lachana and
               Michalis Avgerinos Loutsaris and
               Charalampos Alexopoulos and
               Yannis Charalabidis},
  title     = {Automated Analysis and Interrelation of Legal Elements Based on Text
               Mining},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {2},
  pages     = {79--96},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020040105},
  doi       = {10.4018/IJESMA.2020040105},
  timestamp = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/LachanaLAC20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LatrousK20,
  author    = {Wijd{\`{e}}ne Ouerghi Latrous and
               Manel Khadraoui},
  title     = {Cultural Challenges of E-Learning Experiences: An Exploratory Research},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {3},
  pages     = {18--37},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020070102},
  doi       = {10.4018/IJESMA.2020070102},
  timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/LatrousK20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Mensah20,
  author    = {Isaac Kofi Mensah},
  title     = {Impact of Power Distance and Uncertainty Avoidance on the Adoption
               of Electronic Government Services},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {3},
  pages     = {1--17},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020070101},
  doi       = {10.4018/IJESMA.2020070101},
  timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Mensah20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MerkasPB20,
  author    = {Zvonko Merkas and
               Davor Perkov and
               Vesna Bonin},
  title     = {The Significance of Blockchain Technology in Digital Transformation
               of Logistics and Transportation},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {1},
  pages     = {1--20},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020010101},
  doi       = {10.4018/IJESMA.2020010101},
  timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/MerkasPB20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MittalAM20,
  author    = {Amit Mittal and
               Arun Aggarwal and
               Ruchi Mittal},
  title     = {Predicting University Students' Adoption of Mobile News Applications:
               The Role of Perceived Hedonic Value and News Motivation},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {4},
  pages     = {42--59},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020100103},
  doi       = {10.4018/IJESMA.2020100103},
  timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/MittalAM20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/PusatliKN20,
  author    = {Tolga Pusatli and
               Murat Koyuncu and
               Mahir Nakip},
  title     = {Do Users Sacrifice Security for Speed and Ease-of-Use on Smartphones?:
               {A} Case Study on Attitude},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {4},
  pages     = {60--70},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020100104},
  doi       = {10.4018/IJESMA.2020100104},
  timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/PusatliKN20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/StrangV20,
  author    = {Kenneth David Strang and
               Narasimha Rao Vajjhala},
  title     = {Predictors of e-service Consumption in a Highly Productive Brazil-Russia-India-China-South
               Africa Region Sample},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {1},
  pages     = {39--56},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020010103},
  doi       = {10.4018/IJESMA.2020010103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/StrangV20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZorojaSJ20,
  author    = {Jovana Zoroja and
               Ivan Strugar and
               Bozidar Jakovic},
  title     = {E-Government in Croatia: Percieved Quality and Obstacles Among Younger
               Users},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {12},
  number    = {3},
  pages     = {85--96},
  year      = {2020},
  url       = {https://doi.org/10.4018/IJESMA.2020070105},
  doi       = {10.4018/IJESMA.2020070105},
  timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ZorojaSJ20.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AJ19,
  author    = {Debora Dhanya A and
               Uma Pricilda Jaidev},
  title     = {Perceived Personalization, Privacy Concern, e-WOM and Consumers' Click
               Through Intention in Social Advertising},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {4},
  pages     = {39--55},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019100103},
  doi       = {10.4018/IJESMA.2019100103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AJ19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AggarwalGA19,
  author    = {Puneet Kumar Aggarwal and
               P. S. Grover and
               Laxmi Ahuja},
  title     = {Evaluating Self-Management Features for Mobile Applications},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {2},
  pages     = {43--55},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019040103},
  doi       = {10.4018/IJESMA.2019040103},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/AggarwalGA19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AntonopoulouK19,
  author    = {Maria Antonopoulou and
               Theodore Kotsilieris},
  title     = {A Literature Review of User Satisfaction Models Towards Information
               System Success},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {2},
  pages     = {71--87},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019040105},
  doi       = {10.4018/IJESMA.2019040105},
  timestamp = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AntonopoulouK19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BagnoliMM19,
  author    = {Carlo Bagnoli and
               Francesca Dal Mas and
               Maurizio Massaro},
  title     = {The 4th Industrial Revolution: Business Models and Evidence From the
               Field},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {3},
  pages     = {34--47},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019070103},
  doi       = {10.4018/IJESMA.2019070103},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/BagnoliMM19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Bartosik-Purgat19,
  author    = {Malgorzata Bartosik{-}Purgat and
               Barbara Jankowska},
  title     = {The Degree of Internationalization and the Use of Social Media in
               Marketing Communication: The Case of SMEs in Poland},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {3},
  pages     = {1--18},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019070101},
  doi       = {10.4018/IJESMA.2019070101},
  timestamp = {Wed, 19 May 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Bartosik-Purgat19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BertoncelM19,
  author    = {Tine Bertoncel and
               Maja Mesko},
  title     = {Early Warning Systems in Industry 4.0: {A} Bibliometric and Topic
               Analysis},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {2},
  pages     = {56--70},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019040104},
  doi       = {10.4018/IJESMA.2019040104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/BertoncelM19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Choi19,
  author    = {Youngkeun Choi},
  title     = {The Study of Antecedents of Aesthetic Experience and Consumer Purchase
               Intention in Social Commerce},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {4},
  pages     = {67--78},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019100105},
  doi       = {10.4018/IJESMA.2019100105},
  timestamp = {Wed, 18 May 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Choi19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/DabraGA19,
  author    = {Mamta Dabra and
               Brij B. Gupta and
               Syed Taqi Ali},
  title     = {Dynamic Policy Attribute Based Encryption and its Application in Generic
               Construction of Multi-Keyword Search},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {4},
  pages     = {16--38},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019100102},
  doi       = {10.4018/IJESMA.2019100102},
  timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/DabraGA19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Fanea-Ivanovici19,
  author    = {Mina Fanea{-}Ivanovici},
  title     = {Prosumers: Key Factors for Successful Filmmaking Crowdfunding Projects},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {3},
  pages     = {48--60},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019070104},
  doi       = {10.4018/IJESMA.2019070104},
  timestamp = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/Fanea-Ivanovici19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GhyasK19,
  author    = {Qazi Mahdia Ghyas and
               Fumiyo N. Kondo},
  title     = {A Comparative Cross-temporal Study on the Acceptance of Multiple Mobile
               Entertainment Services among Young Japanese Users},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {4},
  pages     = {56--66},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019100104},
  doi       = {10.4018/IJESMA.2019100104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/GhyasK19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HasanAKSLN19,
  author    = {Md. Mahmudul Hasan and
               Dimosthenis Anagnostopoulos and
               George Kousiouris and
               Teta Stamati and
               Peri Loucopoulos and
               Mara Nikolaidou},
  title     = {An Ontology based Framework for E-Government Regulatory Requirements
               Compliance},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {2},
  pages     = {22--42},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019040102},
  doi       = {10.4018/IJESMA.2019040102},
  timestamp = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/HasanAKSLN19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HrustekMP19,
  author    = {Nikolina Zajdela Hrustek and
               Renata Mekovec and
               Igor Pihir},
  title     = {Developing and Validating Measurement Instrument for Various Aspects
               of Digital economy: e-Commerce, e-Banking, e-Work and e-Employment},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {1},
  pages     = {50--67},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019010104},
  doi       = {10.4018/IJESMA.2019010104},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/HrustekMP19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Hsiao19,
  author    = {Ming{-}Hsiung Hsiao},
  title     = {Technology-Enabled Value Co-Creation and Technology-Driven Service
               Design: {A} Conceptual Framework and Research Proposition},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {1},
  pages     = {36--49},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019010103},
  doi       = {10.4018/IJESMA.2019010103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Hsiao19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HuyTPS19,
  author    = {Le Van Huy and
               Nguyen Huu Thai Thinh and
               Long Pham and
               Cindy Strickler},
  title     = {Customer Trust and Purchase Intention: How Do Primary Website Service
               Quality Dimensions Matter in the Context of Luxury Hotels in Vietnam},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {1},
  pages     = {1--23},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019010101},
  doi       = {10.4018/IJESMA.2019010101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/HuyTPS19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Joseph19,
  author    = {Rhoda C. Joseph},
  title     = {A Structured Analysis of mGovernment Apps and User Engagement},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {1},
  pages     = {24--35},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019010102},
  doi       = {10.4018/IJESMA.2019010102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Joseph19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KiezelS19,
  author    = {Malgorzata Kiezel and
               Magdalena Stefanska},
  title     = {Generations on New Technologies in Retail Banking in the Context of
               Knowledge Economy},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {3},
  pages     = {19--33},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019070102},
  doi       = {10.4018/IJESMA.2019070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/KiezelS19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LiYG19,
  author    = {Aoshuang Li and
               Xiaodong Yang and
               Feng Guo},
  title     = {Mechanism of Continuance Usage of a Mobile Terminal: Perspective of
               Individual Behavior Nature and Social Influence},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {4},
  pages     = {1--15},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019100101},
  doi       = {10.4018/IJESMA.2019100101},
  timestamp = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/LiYG19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Rep19,
  author    = {Ana Rep},
  title     = {Accounting Treatment of Intangible Assets - Analysis of Computer Programming
               Companies},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {3},
  pages     = {61--77},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019070105},
  doi       = {10.4018/IJESMA.2019070105},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Rep19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SharmaG19,
  author    = {Kavita Sharma and
               Brij B. Gupta},
  title     = {Towards Privacy Risk Analysis in Android Applications Using Machine
               Learning Approaches},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {2},
  pages     = {1--21},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019040101},
  doi       = {10.4018/IJESMA.2019040101},
  timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SharmaG19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Vugec19,
  author    = {Dalia Susa Vugec},
  title     = {Defining Social Business Process Management: {A} Delphi Study},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {11},
  number    = {1},
  pages     = {68--82},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJESMA.2019010105},
  doi       = {10.4018/IJESMA.2019010105},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Vugec19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/0001G18,
  author    = {Kavita Sharma and
               Brij B. Gupta},
  title     = {Taxonomy of Distributed Denial of Service (DDoS) Attacks and Defense
               Mechanisms in Present Era of Smartphone Devices},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {2},
  pages     = {58--74},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018040104},
  doi       = {10.4018/IJESMA.2018040104},
  timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/0001G18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AbdelhadiHM18,
  author    = {Mounya Abdelhadi and
               Djamila Hamdadou and
               Nabil Menni},
  title     = {A Communication Platform for Group Decision Support System: Based
               Web Services and Multicriteria Method},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {3},
  pages     = {19--41},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018070102},
  doi       = {10.4018/IJESMA.2018070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AbdelhadiHM18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ChaudharyBG18,
  author    = {Deepali Chaudhary and
               Kriti Bhushan and
               Brij B. Gupta},
  title     = {Survey on DDoS Attacks and Defense Mechanisms in Cloud and Fog Computing},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {3},
  pages     = {61--83},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018070104},
  doi       = {10.4018/IJESMA.2018070104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ChaudharyBG18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/El-RahmanAAAA18,
  author    = {Sahar A. El{-}Rahman and
               Daniyah Aldawsari and
               Mona Aldosari and
               Omaimah Alrashed and
               Ghadeer Alsubaie},
  title     = {A Secure Cloud Based Digital Signature Application for IoT},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {3},
  pages     = {42--60},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018070103},
  doi       = {10.4018/IJESMA.2018070103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/El-RahmanAAAA18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FurnerZ18,
  author    = {Christopher P. Furner and
               Robert A. Zinko},
  title     = {Willingness to Pay and Disposition Toward Paying for Apps: The Influence
               of Application Reviews},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {1},
  pages     = {13--33},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018010102},
  doi       = {10.4018/IJESMA.2018010102},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/FurnerZ18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FurnerZZ18,
  author    = {Christopher P. Furner and
               Robert A. Zinko and
               Zhen Zhu},
  title     = {Examining the Role of Mobile Self-Efficacy in the Word-of-Mouth /
               Mobile Product Reviews Relationship},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {4},
  pages     = {40--60},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018100103},
  doi       = {10.4018/IJESMA.2018100103},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/FurnerZZ18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HajiheydariHA18,
  author    = {Nastaran Hajiheydari and
               Jose Rodolfo Hernandez{-}Carrion and
               Mahdi Ashkani},
  title     = {Mobile Application Diffusion and Success: An Interpretative Approach
               to Influential Factors},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {4},
  pages     = {18--39},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018100102},
  doi       = {10.4018/IJESMA.2018100102},
  timestamp = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/HajiheydariHA18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Kalia18,
  author    = {Prateek Kalia},
  title     = {Who Spends the Highest Penny in Online Shopping?},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {2},
  pages     = {1--16},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018040101},
  doi       = {10.4018/IJESMA.2018040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Kalia18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Khajeheian18,
  author    = {Datis Khajeheian},
  title     = {Enterprise Social Media: Ethnographic Research on Communication in
               Entrepreneurial Teams},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {1},
  pages     = {34--46},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018010103},
  doi       = {10.4018/IJESMA.2018010103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Khajeheian18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KnezevicSN18,
  author    = {Blazenka Knezevic and
               Boris Santic and
               Ivan Novak},
  title     = {Advantages and Obstacles of Electronic Commerce in Sports Footwear},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {3},
  pages     = {84--101},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018070105},
  doi       = {10.4018/IJESMA.2018070105},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/KnezevicSN18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MensahM18,
  author    = {Isaac Kofi Mensah and
               Jianing Mi},
  title     = {An Empirical Investigation of the Impact of Demographic Factors on
               E-Government Services Adoption},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {2},
  pages     = {17--35},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018040102},
  doi       = {10.4018/IJESMA.2018040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/MensahM18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/OlaleyeSSO18,
  author    = {Sunday Adewale Olaleye and
               Jari Salo and
               Ismaila Temitayo Sanusi and
               Adekunle Okunoye},
  title     = {Retailing Mobile App Usefulness: Customer Perception of Performance,
               Trust and Tension Free},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {4},
  pages     = {1--17},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018100101},
  doi       = {10.4018/IJESMA.2018100101},
  timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/OlaleyeSSO18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Porter18,
  author    = {Chris Porter},
  title     = {Design Shortcomings in E-Service Enrolment Processes: Recommendations
               From an {HCI} Perspective},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {3},
  pages     = {1--18},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018070101},
  doi       = {10.4018/IJESMA.2018070101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Porter18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Robles-BykbaevG18,
  author    = {Vladimir Robles{-}Bykbaev and
               Jorge Andr{\'{e}}s Gal{\'{a}}n{-}Mena and
               Mart{\'{\i}}n L{\'{o}}pez Nores and
               Yaroslava Robles{-}Bykbaev and
               Javier Cornejo{-}Reyes and
               Diego Quisi{-}Peralta and
               Jos{\'{e}} Juan Pazos{-}Arias and
               Diego Lima{-}Juma and
               Ver{\'{o}}nica Cevallos Le{\'{o}}n{-}Wong},
  title     = {A Hybrid System to Support the Psychological Intervention for Children
               With Autism: {A} Proposal Based on Knowledge Modeling and Intelligent
               Technologies},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {4},
  pages     = {74--100},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018100105},
  doi       = {10.4018/IJESMA.2018100105},
  timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Robles-BykbaevG18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SorensenF18,
  author    = {Lene Tolstrup S{\o}rensen and
               Morten Falch},
  title     = {Social Media Utilization for the Service Innovation: Case Study of
               Danish Companies},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {1},
  pages     = {1--12},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018010101},
  doi       = {10.4018/IJESMA.2018010101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SorensenF18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/TripathyM18,
  author    = {Biswajit Tripathy and
               Jibitesh Mishra},
  title     = {A Novel Approach of Study of Universal E-Contract Framework for Ecommerce},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {1},
  pages     = {47--66},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018010104},
  doi       = {10.4018/IJESMA.2018010104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/TripathyM18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZoghlamiYB18,
  author    = {Amira Trabelsi Zoghlami and
               Karim Ben Yahia and
               Sarra Berraies},
  title     = {From Mobile Service Quality Evaluation to E-Word-Of-Mouth: What Makes
               the Users of Mobile Banking Applications Speak About the Bank?: The
               Moderating Role of Brand Reputation},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {2},
  pages     = {36--57},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018040103},
  doi       = {10.4018/IJESMA.2018040103},
  timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ZoghlamiYB18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZolaitIAS18,
  author    = {Ali Hussein Zolait and
               Safeya Mohamed Isa and
               Hala Mahmood Ali and
               Veera Pandiyan Kaliani Sundram},
  title     = {Men vs. Women: Study of Online Shopping Habits and Factors Influencing
               Buying Decisions in Bahrain},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {10},
  number    = {4},
  pages     = {61--73},
  year      = {2018},
  url       = {https://doi.org/10.4018/IJESMA.2018100104},
  doi       = {10.4018/IJESMA.2018100104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ZolaitIAS18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Adjei17,
  author    = {Joseph Kwame Adjei},
  title     = {Exploring the Use of Cloud Computing Systems in Tertiary Education:
               The Lived Experiences of Faculty Members},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {4},
  pages     = {55--69},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017100104},
  doi       = {10.4018/IJESMA.2017100104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Adjei17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Akotoye17,
  author    = {Francis Xavier Kofi Akotoye},
  title     = {User-Based Perspective on Cost as a Limiting Factor to Conference
               Call Technology Use in Higher Education: The University of Cape Coast
               Experience},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {3},
  pages     = {62--72},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017070104},
  doi       = {10.4018/IJESMA.2017070104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Akotoye17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AmorosoA17,
  author    = {Donald L. Amoroso and
               Pajaree Ackaradejruangsri},
  title     = {How Consumer Attitudes Improve Repurchase Intention},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {3},
  pages     = {38--61},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017070103},
  doi       = {10.4018/IJESMA.2017070103},
  timestamp = {Wed, 14 Jul 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AmorosoA17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AwadD17,
  author    = {Tamer Abbas Awad and
               Yasmine Salah AlDin Dessouki},
  title     = {Mobile Banking Roll-out in Egypt: Antecedences of Mobile Banking Adoption},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {2},
  pages     = {1--22},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017040101},
  doi       = {10.4018/IJESMA.2017040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AwadD17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Coskun-SetirekM17,
  author    = {Abide Coskun{-}Setirek and
               Sona Mardikyan},
  title     = {Understanding the Adoption of Voice Activated Personal Assistants},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {3},
  pages     = {1--21},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017070101},
  doi       = {10.4018/IJESMA.2017070101},
  timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Coskun-SetirekM17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GyamfiG17,
  author    = {Samuel Adu Gyamfi and
               Patrick Ohemeng Gyaase},
  title     = {Virtualization of University Education: The Impact of ICT-Mediated
               Learning Environment on Students' Performance},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {4},
  pages     = {24--40},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017100102},
  doi       = {10.4018/IJESMA.2017100102},
  timestamp = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/GyamfiG17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HsiaoC17,
  author    = {Ming{-}Hsiung Hsiao and
               Liang{-}Chun Chen},
  title     = {A Hedonic Analysis of Consumer Demand for Mobile Value-Added Services:
               {A} Structural Equation Modelling Approach},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {3},
  pages     = {22--37},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017070102},
  doi       = {10.4018/IJESMA.2017070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/HsiaoC17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LahtinenAJTP17,
  author    = {Katriina Lahtinen and
               Satu Aaltonen and
               Marika J{\"{a}}rvinen and
               Outi Teittinen and
               Mikko Pirttim{\"{a}}ki},
  title     = {Framework Towards a Virtual Tool for the Front-End of Employee-Driven
               Innovation in Healthcare},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {1},
  pages     = {18--34},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017010102},
  doi       = {10.4018/IJESMA.2017010102},
  timestamp = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/LahtinenAJTP17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LeminenRW17,
  author    = {Seppo Leminen and
               Mervi Rajahonka and
               Mika Westerlund},
  title     = {Actors in the Emerging Internet of Things Ecosystems},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {1},
  pages     = {57--75},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017010104},
  doi       = {10.4018/IJESMA.2017010104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/LeminenRW17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LeoJP17,
  author    = {Pierre{-}Yves L{\'{e}}o and
               Vikrant Janawade and
               Jean Philippe},
  title     = {Loyalty Programme and Meta-Services: Insights from the Case of Airline
               Alliances},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {1},
  pages     = {35--56},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017010103},
  doi       = {10.4018/IJESMA.2017010103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/LeoJP17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MakiK17,
  author    = {Marko M{\"{a}}ki and
               Teemu Kokko},
  title     = {The Use of Mobile Applications in Shopping: {A} Focus on Customer
               Experience},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {2},
  pages     = {59--74},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017040104},
  doi       = {10.4018/IJESMA.2017040104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/MakiK17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SafeenaKD17,
  author    = {Rahmath Safeena and
               Abdullah Kammani and
               Hema Date},
  title     = {Exploratory Study of Internet Banking Technology Adoption},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {2},
  pages     = {23--43},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017040102},
  doi       = {10.4018/IJESMA.2017040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SafeenaKD17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SambhanthanP17,
  author    = {Arunasalam Sambhanthan and
               Vidyasagar M. Potdar},
  title     = {Innovative Business Models for E-Learning Entrepreneurs},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {2},
  pages     = {44--58},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017040103},
  doi       = {10.4018/IJESMA.2017040103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SambhanthanP17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Sorensen17,
  author    = {Jannick Kirk S{\o}rensen},
  title     = {Exploring Constrained Creative Communication: The Silent Game as Model
               for Studying Online Collaboration},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {4},
  pages     = {1--23},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017100101},
  doi       = {10.4018/IJESMA.2017100101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Sorensen17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ThangavelRI17,
  author    = {Gomathi Thangavel and
               Elham Rostami and
               M. Sirajul Islam},
  title     = {Factors Influencing Non-native Parents to Use Educational e-Services:
               {A} Case Study of Preschools in {A} Swedish Municipality},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {4},
  pages     = {41--54},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017100103},
  doi       = {10.4018/IJESMA.2017100103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ThangavelRI17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Wallin17,
  author    = {Arto Wallin},
  title     = {Transforming Healthcare through Entrepreneurial Innovations: An Institutional
               View},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {9},
  number    = {1},
  pages     = {1--17},
  year      = {2017},
  url       = {https://doi.org/10.4018/IJESMA.2017010101},
  doi       = {10.4018/IJESMA.2017010101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Wallin17.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BelkhamzaNI16,
  author    = {Zakariya Belkhamza and
               Mohd Adzwin Faris Niasin and
               Sidah Idris},
  title     = {The Effect of Privacy Concerns on the Purchasing Behavior among Malaysian
               Smartphone Users},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {3},
  pages     = {38--52},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016070103},
  doi       = {10.4018/IJESMA.2016070103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/BelkhamzaNI16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Chatterjee16,
  author    = {Swagato Chatterjee},
  title     = {Modeling Loyalty Intention and Word-of-Mouth Behavior towards Fast
               Moving Technology Products {(FMTP)}},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {3},
  pages     = {20--37},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016070102},
  doi       = {10.4018/IJESMA.2016070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Chatterjee16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Eloranta16,
  author    = {Tuomo Eloranta},
  title     = {Online Review Site Data in Service Innovation},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {4},
  pages     = {20--34},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016100102},
  doi       = {10.4018/IJESMA.2016100102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Eloranta16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GhyasK16,
  author    = {Qazi Mahdia Ghyas and
               Fumiyo N. Kondo},
  title     = {Behavioural Intention to Use Mobile Entertainment Services among Bangladeshi
               Students},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {2},
  pages     = {38--53},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016040103},
  doi       = {10.4018/IJESMA.2016040103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/GhyasK16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Gyamfi16,
  author    = {Albert Gyamfi},
  title     = {The Impact of Media Richness on the Usage of Web 2.0 Services for
               Knowledge Transfer},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {2},
  pages     = {21--37},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016040102},
  doi       = {10.4018/IJESMA.2016040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Gyamfi16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LevasluotoHTV16,
  author    = {Johanna Lev{\"{a}}sluoto and
               Jouko Heikkil{\"{a}} and
               Joona Tuovinen and
               Kaupo Viitanen},
  title     = {Gamification as an Enabler of Mutual Learning in Complex Health Care
               Systems},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {4},
  pages     = {35--47},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016100103},
  doi       = {10.4018/IJESMA.2016100103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/LevasluotoHTV16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Liu16,
  author    = {Shunzhong Liu},
  title     = {The Effects of Customer Perceived Employee Support on Self-Efficacy
               and Behavioral Intentions: The Roles of Service Complexity and Choice
               Freedom},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {1},
  pages     = {1--17},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016010101},
  doi       = {10.4018/IJESMA.2016010101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Liu16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MukhopadhyayNB16,
  author    = {Sandip Mukhopadhyay and
               Shahrokh Nikou and
               Harry Bouwman},
  title     = {Why Controls Are Used in Platform Ecosystems?: An Analytic Hierarchy
               Process Approach to Rank Roles of Control Mechanisms in Platform Ecosystems},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {3},
  pages     = {1--19},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016070101},
  doi       = {10.4018/IJESMA.2016070101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/MukhopadhyayNB16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/NicolajsenSS16,
  author    = {Hanne Westh Nicolajsen and
               Flemming S{\o}rensen and
               Ada Scupola},
  title     = {The Potential of Workshops vs Blogs for User Involvement in Service
               Innovation},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {4},
  pages     = {1--19},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016100101},
  doi       = {10.4018/IJESMA.2016100101},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/NicolajsenSS16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/NishaIRI16,
  author    = {Nabila Nisha and
               Mehree Iqbal and
               Afrin Rifat and
               Sherina Idrish},
  title     = {Adoption of e-Government Services: Exploring the Case of Electronic
               Tax Filing},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {3},
  pages     = {53--70},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016070104},
  doi       = {10.4018/IJESMA.2016070104},
  timestamp = {Sat, 08 Jan 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/NishaIRI16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Papadopoulos16,
  author    = {Homer Papadopoulos},
  title     = {Designing Smart Home Environments for Unobtrusive Monitoring for Independent
               Living: The Use Case of {USEFIL}},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {1},
  pages     = {47--63},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016010104},
  doi       = {10.4018/IJESMA.2016010104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Papadopoulos16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Papadopoulos16a,
  author    = {Homer Papadopoulos},
  title     = {Modeling Place: Usage of Mobile Data Services and Applications within
               Different Places},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {2},
  pages     = {1--20},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016040101},
  doi       = {10.4018/IJESMA.2016040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Papadopoulos16a.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Saprikis16,
  author    = {Vaggelis Saprikis},
  title     = {An Empirical Investigation on Terrestrial and Online Gamblers' Perceptions
               towards e-Gambling Activities},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {1},
  pages     = {37--46},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016010103},
  doi       = {10.4018/IJESMA.2016010103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Saprikis16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SindwaniG16,
  author    = {Rajiv Sindwani and
               Manisha Goel},
  title     = {The Relationship between Service Quality Dimensions, Customer Satisfaction
               and Loyalty in Technology based Self Service Banking},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {2},
  pages     = {54--70},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016040104},
  doi       = {10.4018/IJESMA.2016040104},
  timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SindwaniG16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Sorensen16,
  author    = {Jannick Kirk S{\o}rensen},
  title     = {ICT-based or ICT-centric?: Embodiment and Cognition in a Service Recovery
               of a Web Service Encounter},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {4},
  pages     = {48--64},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016100104},
  doi       = {10.4018/IJESMA.2016100104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Sorensen16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZhongN16,
  author    = {Junying Zhong and
               Marko Nieminen},
  title     = {Platform as a Strategy: Collective Innovation in Mobile Payment Ecosystem},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {8},
  number    = {1},
  pages     = {18--36},
  year      = {2016},
  url       = {https://doi.org/10.4018/IJESMA.2016010102},
  doi       = {10.4018/IJESMA.2016010102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ZhongN16.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BuduB15,
  author    = {Joseph Budu and
               Richard Boateng},
  title     = {Mobile Service Capabilities: Evidence from a Ghanaian Mobile Service
               Provider},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {3},
  pages     = {1--17},
  year      = {2015},
  url       = {https://doi.org/10.4018/IJESMA.2015070101},
  doi       = {10.4018/IJESMA.2015070101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/BuduB15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Engwanda15,
  author    = {Michel N. Engwanda},
  title     = {Mobile Banking Adoption in the United States: {A} Structural Equation
               Modeling Analysis},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {3},
  pages     = {18--30},
  year      = {2015},
  url       = {https://doi.org/10.4018/IJESMA.2015070102},
  doi       = {10.4018/IJESMA.2015070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Engwanda15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FurnerRB15,
  author    = {Christopher P. Furner and
               Pradeep Racherla and
               Jeffrey S. Babb Jr.},
  title     = {What We Know and Do Not Know About Mobile App Usage and Stickiness:
               {A} Research Agenda},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {3},
  pages     = {48--69},
  year      = {2015},
  url       = {https://doi.org/10.4018/IJESMA.2015070104},
  doi       = {10.4018/IJESMA.2015070104},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/FurnerRB15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Hasan15,
  author    = {Md. Mahmudul Hasan},
  title     = {E-Government Service Research Development: {A} Literature Review},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {1},
  pages     = {22--49},
  year      = {2015},
  url       = {https://doi.org/10.4018/ijesma.2015010102},
  doi       = {10.4018/ijesma.2015010102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Hasan15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Heinonen15,
  author    = {Jarmo Heinonen},
  title     = {Analysing E-Services and Mobile Applications with Companied Conjoint
               Analysis and fMRI Technique},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {4},
  pages     = {57--72},
  year      = {2015},
  url       = {https://doi.org/10.4018/IJESMA.2015100105},
  doi       = {10.4018/IJESMA.2015100105},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Heinonen15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HusnainA15,
  author    = {Ali Husnain and
               Anders Avdic},
  title     = {Identifying the Contemporary Status of E-Service Sustainability Research},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {3},
  pages     = {31--47},
  year      = {2015},
  url       = {https://doi.org/10.4018/IJESMA.2015070103},
  doi       = {10.4018/IJESMA.2015070103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/HusnainA15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JarvinenL15,
  author    = {Raija J{\"{a}}rvinen and
               Uolevi Lehtinen},
  title     = {Service Characteristics in Transition: Influence of Transition from
               Traditional Health Services to e-Health Services in Service Characteristics},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {4},
  pages     = {1--16},
  year      = {2015},
  url       = {https://doi.org/10.4018/IJESMA.2015100101},
  doi       = {10.4018/IJESMA.2015100101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/JarvinenL15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JohanssonA15,
  author    = {Dan Johansson and
               Karl Andersson},
  title     = {Mobile e-Services: State of the Art, Focus Areas, and Future Directions},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {2},
  pages     = {1--24},
  year      = {2015},
  url       = {https://doi.org/10.4018/ijesma.2015040101},
  doi       = {10.4018/ijesma.2015040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/JohanssonA15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JosephL15,
  author    = {Rhoda C. Joseph and
               Roderick L. Lee},
  title     = {M-Government for Emergency Notifications},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {1},
  pages     = {50--64},
  year      = {2015},
  url       = {https://doi.org/10.4018/ijesma.2015010103},
  doi       = {10.4018/ijesma.2015010103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/JosephL15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KuoremakiP15,
  author    = {Reija Kuorem{\"{a}}ki and
               Marita Poskiparta},
  title     = {Activity of the Elderly in an Eight-Week Case Study: {A} Health Enchancing
               Tablet-Based Service},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {4},
  pages     = {44--56},
  year      = {2015},
  url       = {https://doi.org/10.4018/IJESMA.2015100104},
  doi       = {10.4018/IJESMA.2015100104},
  timestamp = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/KuoremakiP15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Lindberg-RepoD15,
  author    = {Kirsti Lindberg{-}Repo and
               Apramey Dube},
  title     = {Customer Value Dimensions in E-Healthcare Services: Lessons from Finland},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {4},
  pages     = {17--29},
  year      = {2015},
  url       = {https://doi.org/10.4018/IJESMA.2015100102},
  doi       = {10.4018/IJESMA.2015100102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Lindberg-RepoD15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Rao15,
  author    = {Velamala Ranga Rao},
  title     = {Citizen Relationship and Grievance Management System (CiR{\&}GMS)
               through Multi-Channel Access for e-Government Services: {A} Case from
               India},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {2},
  pages     = {43--67},
  year      = {2015},
  url       = {https://doi.org/10.4018/ijesma.2015040103},
  doi       = {10.4018/ijesma.2015040103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Rao15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SukkirdS15,
  author    = {Vatcharapong Sukkird and
               Kunio Shirahada},
  title     = {eHealth Service Modeling for Developing Country: {A} Case of Emergency
               Medical Service for Elderly in Asia},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {4},
  pages     = {30--43},
  year      = {2015},
  url       = {https://doi.org/10.4018/IJESMA.2015100103},
  doi       = {10.4018/IJESMA.2015100103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SukkirdS15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/TsourelaR15,
  author    = {Maria Tsourela and
               Manos Roumeliotis},
  title     = {Exploring the Degree of Consumer Readiness for Self Service Technologies},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {2},
  pages     = {25--42},
  year      = {2015},
  url       = {https://doi.org/10.4018/ijesma.2015040102},
  doi       = {10.4018/ijesma.2015040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/TsourelaR15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Tuunanen15,
  author    = {Tuure Tuunanen},
  title     = {Consumers in Information Technology Enabled Service Encounters: Perceptions
               and Tradeoffs in Multi-Channel Interactions},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {2},
  pages     = {68--81},
  year      = {2015},
  url       = {https://doi.org/10.4018/ijesma.2015040104},
  doi       = {10.4018/ijesma.2015040104},
  timestamp = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/Tuunanen15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Typhina15,
  author    = {Eli Typhina},
  title     = {Eco-Apps: Design to Influence Environmentally Friendly Behavior},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {7},
  number    = {1},
  pages     = {1--21},
  year      = {2015},
  url       = {https://doi.org/10.4018/ijesma.2015010101},
  doi       = {10.4018/ijesma.2015010101},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/Typhina15.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AhamadSU14,
  author    = {Shaik Shakeel Ahamad and
               V. N. Sastry and
               Siba K. Udgata},
  title     = {A Secure and Optimized Proximity Mobile Payment Framework with Formal
               Verification},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {1},
  pages     = {66--92},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014010104},
  doi       = {10.4018/ijesma.2014010104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AhamadSU14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FawwazGB14,
  author    = {Bader Methqal Al Fawwaz and
               Vanja Garaj and
               Wamadeva Balachandran},
  title     = {An Exploratory Study of Government Websites Usability in Jordan},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {4},
  pages     = {16--27},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014100102},
  doi       = {10.4018/ijesma.2014100102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/FawwazGB14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GuiraoLB14,
  author    = {Alicia Rodriguez Guirao and
               Carolina L{\'{o}}pez{-}Nicol{\'{a}}s and
               Harry Bouwman},
  title     = {Gender Differences in Advanced Mobile Services Acceptance: M-Location
               and M-Social Media},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {3},
  pages     = {1--17},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014070101},
  doi       = {10.4018/ijesma.2014070101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/GuiraoLB14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HannibalR14,
  author    = {Martin Hannibal and
               Erik S. Rasmussen},
  title     = {Digital Entrepreneurship in a Traditional Production Firm: {A} Longitudinal
               Case Study},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {3},
  pages     = {48--66},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014070104},
  doi       = {10.4018/ijesma.2014070104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/HannibalR14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Htun14,
  author    = {Khaing Sandar Htun},
  title     = {Cost Effective for Erlang Traffic of Mobile Learning Over the Clouds},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {2},
  pages     = {1--11},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014040101},
  doi       = {10.4018/ijesma.2014040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Htun14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KhanAS14,
  author    = {Obaidullah Owais Khan and
               Kamran Ahsan and
               Abdul Salam},
  title     = {Assistive Technology For Night Blind Tourist: {A} Mobile Application
               Approach},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {4},
  pages     = {43--65},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014100104},
  doi       = {10.4018/ijesma.2014100104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/KhanAS14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KranzTW14,
  author    = {Tobias T. Kranz and
               Florian Teschner and
               Christof Weinhardt},
  title     = {Web vs. Mobile: Comparing Trading Performance in Stationary and Mobile
               Settings},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {4},
  pages     = {28--42},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014100103},
  doi       = {10.4018/ijesma.2014100103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/KranzTW14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/McKennaTG14,
  author    = {Brad McKenna and
               Tuure Tuunanen and
               Lesley A. Gardner},
  title     = {Exploration of Location-Based Services Adoption},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {1},
  pages     = {1--22},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014010101},
  doi       = {10.4018/ijesma.2014010101},
  timestamp = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/McKennaTG14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Molina-CastilloM14,
  author    = {Francisco Jose Molina{-}Castillo and
               {\'{A}}ngel L. Mero{\~{n}}o{-}Cerd{\'{a}}n},
  title     = {Drivers of Mobile Application Acceptance by Consumers: {A} Meta Analytical
               Review},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {3},
  pages     = {34--47},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014070103},
  doi       = {10.4018/ijesma.2014070103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Molina-CastilloM14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Molu14,
  author    = {Fatma Molu},
  title     = {Software Testing Strategy: In Conversion of Complex Financial Systems},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {2},
  pages     = {23--36},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014040103},
  doi       = {10.4018/ijesma.2014040103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Molu14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MoluFD14,
  author    = {Fatma Molu and
               Nur Findik and
               Mustafa Dalci},
  title     = {Enhancing User Experience in Financial Services},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {2},
  pages     = {12--22},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014040102},
  doi       = {10.4018/ijesma.2014040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/MoluFD14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Ruiz-MafeSP14,
  author    = {Carla Ruiz{-}Maf{\'{e}} and
               Silvia Sanz{-}Blas and
               Jos{\'{e}} Mart{\'{\i}} Parre{\~{n}}o},
  title     = {The Role of Individual-Media Relationship and Consumer Personal Factors
               on Spanish Teenagers' Mobile Social Networking Sites Usage},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {3},
  pages     = {18--33},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014070102},
  doi       = {10.4018/ijesma.2014070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Ruiz-MafeSP14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SinghS14,
  author    = {Sindhu Singh and
               R. K. Srivastava},
  title     = {Factors Influencing the Adoption of Mobile Banking in India},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {4},
  pages     = {1--15},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014100101},
  doi       = {10.4018/ijesma.2014100101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SinghS14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Tobbin14,
  author    = {Peter Tobbin},
  title     = {Investigating the Role of Attitude in the Adoption of Mobile Data
               Services: Extended Theory of Planned Behavior},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {1},
  pages     = {23--43},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014010102},
  doi       = {10.4018/ijesma.2014010102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Tobbin14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/UrmetzerW14,
  author    = {Florian Urmetzer and
               Isabelle Walinski},
  title     = {User Acceptance and Mobile Payment Security},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {2},
  pages     = {37--66},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014040104},
  doi       = {10.4018/ijesma.2014040104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/UrmetzerW14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZareR14,
  author    = {Mohammad Amin Zare and
               Ahad Zare Ravasan},
  title     = {A Framework for Assessing Governmental Websites Quality: The Case
               of Iranian Free Economic Zones Websites},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {6},
  number    = {1},
  pages     = {44--65},
  year      = {2014},
  url       = {https://doi.org/10.4018/ijesma.2014010103},
  doi       = {10.4018/ijesma.2014010103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ZareR14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Al-masaeedL13,
  author    = {Sultan Al{-}masaeed and
               Steve Love},
  title     = {Building a User Centric Success Factors Model for Mobile Government},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {3},
  pages     = {62--84},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013070104},
  doi       = {10.4018/jesma.2013070104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Al-masaeedL13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AlghamdiGR13,
  author    = {Ibrahim A. Alghamdi and
               Robert Goodwin and
               Giselle Rampersad},
  title     = {Evaluation of Organizational E-Government Readiness in the Public
               Sector},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {2},
  pages     = {1--21},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013040101},
  doi       = {10.4018/jesma.2013040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AlghamdiGR13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Alotaibi13,
  author    = {Mutlaq B. Alotaibi},
  title     = {Determinants of Mobile Service Acceptance in Saudi Arabia: {A} Revised
               {UTAUT} Model},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {3},
  pages     = {43--61},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013070103},
  doi       = {10.4018/jesma.2013070103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Alotaibi13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ArdimentoCV13,
  author    = {Pasquale Ardimento and
               Vito Nicola Convertini and
               Giuseppe Visaggio},
  title     = {Building a Knowledge Experience Base for Facilitating Innovation},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {4},
  pages     = {40--49},
  year      = {2013},
  url       = {https://doi.org/10.4018/ijesma.2013100103},
  doi       = {10.4018/ijesma.2013100103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ArdimentoCV13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AwadZ13,
  author    = {Wasan Shaker Awad and
               Ali Hussein Zolait},
  title     = {E-Mail as an Official Communication Tool in Bahrain: Individual and
               Public Organization Perspectives},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {1},
  pages     = {51--76},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013010103},
  doi       = {10.4018/jesma.2013010103},
  timestamp = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/AwadZ13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FrancesconiBD13,
  author    = {Alberto Francesconi and
               Riccardo Bonazzi and
               Claudia Dossena},
  title     = {Online Communities and Open Innovation: The Solar System Metaphor},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {4},
  pages     = {25--39},
  year      = {2013},
  url       = {https://doi.org/10.4018/ijesma.2013100102},
  doi       = {10.4018/ijesma.2013100102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/FrancesconiBD13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GhobakhlooHZ13,
  author    = {Morteza Ghobakhloo and
               Tang Sai Hong and
               Norzima Zulkifli},
  title     = {Adoption of Mobile Commerce: The Impact of End User Satisfaction on
               System Acceptance},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {1},
  pages     = {26--50},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013010102},
  doi       = {10.4018/jesma.2013010102},
  timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/GhobakhlooHZ13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/HausbergVS13,
  author    = {J. Piet Hausberg and
               Alfredo Valentino and
               Luca Sabini},
  title     = {Environmental Turbulence and Complexity and the Optimal Degree of
               Internal Open Innovation for MNCs},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {4},
  pages     = {1--24},
  year      = {2013},
  url       = {https://doi.org/10.4018/ijesma.2013100101},
  doi       = {10.4018/ijesma.2013100101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/HausbergVS13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/InversiniV13,
  author    = {Alessandro Inversini and
               Lucia Violi},
  title     = {Tourism Mobile Application Usability: The Case of iTicino},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {2},
  pages     = {54--70},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013040104},
  doi       = {10.4018/jesma.2013040104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/InversiniV13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JairakP13,
  author    = {Rath Jairak and
               Prasong Praneetpolgrang},
  title     = {A Practical Approach for Improving {B2C} e-Commerce Services with
               a Trust Capability Maturity Model},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {2},
  pages     = {22--36},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013040102},
  doi       = {10.4018/jesma.2013040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/JairakP13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LanzaC13,
  author    = {Beatriz Barreto Brasileiro Lanza and
               Maria Alexandra Viegas Cortez da Cunha},
  title     = {Relations among Actors in Governmental Projects: The Case of Paran{\'{a}}
               mGov},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {3},
  pages     = {25--42},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013070102},
  doi       = {10.4018/jesma.2013070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/LanzaC13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MohammadL13,
  author    = {Mohammad Mohammad and
               Yi{-}Chen Lan},
  title     = {Overcoming the Barriers to Accessing Government Online Services in
               Australia: The Case of Selected Non-English Speaking Migrants},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {3},
  pages     = {1--24},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013070101},
  doi       = {10.4018/jesma.2013070101},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/MohammadL13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/NikayinR13,
  author    = {Fatemeh Nikayin and
               Mark de Reuver},
  title     = {Opening Up the Smart Home: {A} Classification of Smart Living Service
               Platforms},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {2},
  pages     = {37--53},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013040103},
  doi       = {10.4018/jesma.2013040103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/NikayinR13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SambhanthanG13,
  author    = {Arunasalam Sambhanthan and
               Alice Good},
  title     = {Critical Success Factors for Positive User Experience in Hotel Websites:
               Applying Herzberg's Two Factor Theory for User Experience Modeling},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {5},
  number    = {1},
  pages     = {1--25},
  year      = {2013},
  url       = {https://doi.org/10.4018/jesma.2013010101},
  doi       = {10.4018/jesma.2013010101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SambhanthanG13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Allal-Cherif12,
  author    = {Oihab Allal{-}Ch{\'{e}}rif},
  title     = {Improving Sustainable Procurement: The Role of Information Systems},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {1},
  pages     = {42--58},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012010103},
  doi       = {10.4018/jesma.2012010103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Allal-Cherif12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ArduiniNZ12,
  author    = {Davide Arduini and
               Leopoldo Nascia and
               Antonello Zanfei},
  title     = {Complementary Approaches to the Diffusion of Innovation: Empirical
               Evidence on E-Services Adoption in Italy},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {3},
  pages     = {42--64},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012070103},
  doi       = {10.4018/jesma.2012070103},
  timestamp = {Wed, 16 Mar 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/ArduiniNZ12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BaskLT12,
  author    = {Anu Bask and
               Mervi Lipponen and
               Markku Tinnil{\"{a}}},
  title     = {E-Commerce Logistics: {A} Literature Research Review and Topics for
               Future Research},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {3},
  pages     = {1--22},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012070101},
  doi       = {10.4018/jesma.2012070101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/BaskLT12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BonazziGPW12,
  author    = {Riccardo Bonazzi and
               Arash Golnam and
               Yves Pigneur and
               Alain Wegmann},
  title     = {Respecting the Deal: Economically Sustainable Management of Open Innovation
               Among Co-Opeting Companies},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {1},
  pages     = {23--41},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012010102},
  doi       = {10.4018/jesma.2012010102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/BonazziGPW12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Chung12,
  author    = {Te{-}Lin Chung},
  title     = {The Influence of {UGC} on Consumers' Information Process on Service
               Failure},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {4},
  pages     = {32--47},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012100103},
  doi       = {10.4018/jesma.2012100103},
  timestamp = {Wed, 19 May 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Chung12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ChungA12,
  author    = {Christina Chung and
               Kristine P. Austria},
  title     = {Attitudes Toward Product Messages on Social Media: An Examination
               of Online Shopping Perspectives Among Young Consumers},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {4},
  pages     = {1--14},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012100101},
  doi       = {10.4018/jesma.2012100101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ChungA12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Eriksson12,
  author    = {Niklas Eriksson},
  title     = {User Experience of Trip Arrangements: {A} Comparison of Mobile Device
               and Computer Users},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {2},
  pages     = {55--69},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012040104},
  doi       = {10.4018/jesma.2012040104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Eriksson12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Esteva-ArmidaR12,
  author    = {Eduardo Esteva{-}Armida and
               Alberto Rubio{-}Sanchez},
  title     = {Adoption Process for VoIP: The {UTAUT} Model},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {4},
  pages     = {15--31},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012100102},
  doi       = {10.4018/jesma.2012100102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Esteva-ArmidaR12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FrancesconiD12,
  author    = {Alberto Francesconi and
               Claudia Dossena},
  title     = {{IS} and Organization for Online Corporate Reputation Management},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {2},
  pages     = {1--18},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012040101},
  doi       = {10.4018/jesma.2012040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/FrancesconiD12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GuardoGC12,
  author    = {Maria Chiara Di Guardo and
               Marco Galvagno and
               Francesca Cabiddu},
  title     = {Analysing the Intellectual Structure of E-Service Research},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {2},
  pages     = {19--36},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012040102},
  doi       = {10.4018/jesma.2012040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/GuardoGC12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/JuntunenTL12,
  author    = {Antero Juntunen and
               Virpi Kristiina Tuunainen and
               Sakari Luukkainen},
  title     = {Critical Business Model Issues in Deploying {NFC} Technology for Mobile
               Services: Case Mobile Ticketing},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {3},
  pages     = {23--41},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012070102},
  doi       = {10.4018/jesma.2012070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/JuntunenTL12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LeeLP12,
  author    = {Eun{-}Jung Lee and
               Seung Sin Lee and
               JungKun Park},
  title     = {What Drives Online Compulsive Buying: The Role of Consumer Skill,
               Knowledge, and Facilitating Conditions},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {4},
  pages     = {48--60},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012100104},
  doi       = {10.4018/jesma.2012100104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/LeeLP12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Rasmussen12,
  author    = {Soley Rasmussen},
  title     = {News as a Service: Thirteen Danish Online Newspapers Adapting to the
               Social Web},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {1},
  pages     = {1--22},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012010101},
  doi       = {10.4018/jesma.2012010101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Rasmussen12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/TobbinA12,
  author    = {Peter Tobbin and
               Joseph Kwame Adjei},
  title     = {Understanding the Characteristics of Early and Late Adopters of Technology:
               The Case of Mobile Money},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {4},
  number    = {2},
  pages     = {37--54},
  year      = {2012},
  url       = {https://doi.org/10.4018/jesma.2012040103},
  doi       = {10.4018/jesma.2012040103},
  timestamp = {Tue, 03 Nov 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/TobbinA12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Alaiz-MoretonPFA11,
  author    = {H{\'{e}}ctor Alaiz{-}Moret{\'{o}}n and
               Luis Panizo{-}Alonso and
               Ram{\'{o}}n {\'{A}}ngel Fern{\'{a}}ndez D{\'{\i}}az and
               Javier Alfonso{-}Cend{\'{o}}n},
  title     = {Technical Audit of an Electronic Polling Station: {A} Case Study},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {3},
  pages     = {16--30},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011070102},
  doi       = {10.4018/jesma.2011070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Alaiz-MoretonPFA11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BrownS11,
  author    = {Ryan Anthony Brown and
               Suresh Sankaranarayanan},
  title     = {Intelligent Store Agent for Mobile Shopping},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {1},
  pages     = {57--72},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011010104},
  doi       = {10.4018/jesma.2011010104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/BrownS11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/CarrusP11,
  author    = {Pier Paolo Carrus and
               Roberta Pinna},
  title     = {Information Technology and Supply Chain Management Coordination: The
               Role of Third Party Logistics Providers},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {4},
  pages     = {21--36},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011100102},
  doi       = {10.4018/jesma.2011100102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/CarrusP11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/EdwardsS11,
  author    = {Tyrone Edwards and
               Suresh Sankaranarayanan},
  title     = {Applications of Intelligent Agents in Hospital Search and Appointment
               System},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {4},
  pages     = {57--81},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011100104},
  doi       = {10.4018/jesma.2011100104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/EdwardsS11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GiannakosPP11,
  author    = {Michail N. Giannakos and
               Adamantia G. Pateli and
               Ilias O. Pappas},
  title     = {Identifying the Direct Effect of Experience and the Moderating Effect
               of Satisfaction in the Greek Online Market},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {2},
  pages     = {39--58},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011040103},
  doi       = {10.4018/jesma.2011040103},
  timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/GiannakosPP11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/IslamS11,
  author    = {M. Sirajul Islam and
               Ada Scupola},
  title     = {E-Service Research Trends in the Domain of E-Government: {A} Contemporary
               Study},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {1},
  pages     = {39--56},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011010103},
  doi       = {10.4018/jesma.2011010103},
  timestamp = {Mon, 13 Jun 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/IslamS11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KrasonikolakisVP11,
  author    = {Ioannis G. Krasonikolakis and
               Adam P. Vrechopoulos and
               Athanasia Pouloudi},
  title     = {Defining, Applying and Customizing Store Atmosphere in Virtual Reality
               Commerce: Back to Basics?},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {2},
  pages     = {59--72},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011040104},
  doi       = {10.4018/jesma.2011040104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/KrasonikolakisVP11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LeeMPP11,
  author    = {Deirdre Lee and
               Yojana Priya Menda and
               Vassilios Peristeras and
               David Price},
  title     = {The {WAVE} Platform: Utilising Argument Visualisation, Social Networking
               and Web 2.0 Technologies for eParticipation},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {3},
  pages     = {69--85},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011070105},
  doi       = {10.4018/jesma.2011070105},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/LeeMPP11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MarkakiCA11,
  author    = {Ourania I. Markaki and
               Yannis Charalabidis and
               Dimitris Askounis},
  title     = {Measuring Interoperability Readiness in South Eastern Europe and the
               Mediterranean: The Interoperability Observatory},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {2},
  pages     = {73--91},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011040105},
  doi       = {10.4018/jesma.2011040105},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/MarkakiCA11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MedeniMB11,
  author    = {Tun{\c{c}} D. Medeni and
               Ihsan Tolga Medeni and
               Asim Balci},
  title     = {Proposing a Knowledge Amphora Model for Transition towards Mobile
               Government},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {1},
  pages     = {17--38},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011010102},
  doi       = {10.4018/jesma.2011010102},
  timestamp = {Mon, 03 Jan 2022 00:00:00 +0100},
  biburl    = {https://dblp.org/rec/journals/ijesma/MedeniMB11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ObermeierB11,
  author    = {Sebastian Obermeier and
               Stefan B{\"{o}}ttcher},
  title     = {Protecting a Distributed Voting Schema for Anonymous and Secure Voting
               Against Attacks of Malicious Partners},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {3},
  pages     = {31--48},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011070103},
  doi       = {10.4018/jesma.2011070103},
  timestamp = {Tue, 09 Aug 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ObermeierB11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ParkCH11,
  author    = {JungKun Park and
               Te{-}Lin Chung and
               Won{-}Moo Hur},
  title     = {The Role of Consumer Innovativeness and Trust for Adopting Internet
               Phone Services},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {1},
  pages     = {1--16},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011010101},
  doi       = {10.4018/jesma.2011010101},
  timestamp = {Wed, 19 May 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ParkCH11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/PeletP11,
  author    = {Jean{-}Eric Pelet and
               Panagiota Papadopoulou},
  title     = {Colored vs. Black Screens or How Color Can Favor Green e-Commerce},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {2},
  pages     = {20--38},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011040102},
  doi       = {10.4018/jesma.2011040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/PeletP11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Sanchez-NielsenGP11,
  author    = {Elena S{\'{a}}nchez{-}Nielsen and
               Daniel Gonz{\'{a}}lez{-}Morales and
               Carlos Pe{\~{n}}a{-}Dorta},
  title     = {Architectural Guidelines and Practical Experiences in the Realization
               of E-Gov Employment Services},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {3},
  pages     = {1--15},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011070101},
  doi       = {10.4018/jesma.2011070101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Sanchez-NielsenGP11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SelvanAS11,
  author    = {N. Thamarai Selvan and
               B. Senthil Arasu and
               M. Sivagnanasundaram},
  title     = {Behavioral Intention Towards Mobile Banking in India: The Case of
               State Bank of India {(SBI)}},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {4},
  pages     = {37--56},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011100103},
  doi       = {10.4018/jesma.2011100103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SelvanAS11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Varnali11,
  author    = {Kaan Varnali},
  title     = {Personality Traits and Consumer Behavior in the Mobile Context: {A}
               Critical Review and Research Agenda},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {4},
  pages     = {1--20},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011100101},
  doi       = {10.4018/jesma.2011100101},
  timestamp = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Varnali11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/WalserR11,
  author    = {Konrad Walser and
               Reinhard Riedl},
  title     = {Policy Cycle-Based E-Government Architecture for Policy-Making Organisations
               of Public Administrations},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {3},
  pages     = {49--68},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011070104},
  doi       = {10.4018/jesma.2011070104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/WalserR11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ZarmpouSV11,
  author    = {Theodora Zarmpou and
               Vaggelis Saprikis and
               Maro Vlachopoulou},
  title     = {Examining Behavioral Intention Toward Mobile Services: An Empirical
               Investigation in Greece},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {3},
  number    = {2},
  pages     = {1--19},
  year      = {2011},
  url       = {https://doi.org/10.4018/jesma.2011040101},
  doi       = {10.4018/jesma.2011040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ZarmpouSV11.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AdamsM10,
  author    = {Carl Adams and
               Simon Mouatt},
  title     = {Evolution of Electronic and Mobile Business and Services: Government
               Support for E/M-Payment Systems},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {2},
  pages     = {58--0},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010040104},
  doi       = {10.4018/jesma.2010040104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AdamsM10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/AininZK10,
  author    = {Sulaiman Ainin and
               Ali Hussein Saleh Zolait and
               N. G. Kaisin},
  title     = {Analysis of Mobile Users' Perception Towards {SMS} Voting},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {1},
  pages     = {47--67},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010101603},
  doi       = {10.4018/jesma.2010101603},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/AininZK10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BeckerBR10,
  author    = {J{\"{o}}rg Becker and
               Philipp Bergener and
               Michael R{\"{a}}ckers},
  title     = {Activity-Based Costing in Public Administrations: {A} Business Process
               Modeling Approach},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {4},
  pages     = {1--10},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010100101},
  doi       = {10.4018/jesma.2010100101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/BeckerBR10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/CharalabidisLA10,
  author    = {Yannis Charalabidis and
               Fenareti Lampathaki and
               Dimitris Askounis},
  title     = {Investigating the Landscape in National Interoperability Frameworks},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {4},
  pages     = {28--41},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010100103},
  doi       = {10.4018/jesma.2010100103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/CharalabidisLA10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/DahlbergO10,
  author    = {Tomi Dahlberg and
               Anssi {\"{O}}{\"{o}}rni},
  title     = {Adoption of a Comprehensive Web-Based Wealth Management Service},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {3},
  pages     = {1--18},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010070101},
  doi       = {10.4018/jesma.2010070101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/DahlbergO10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/IshmatovaF10,
  author    = {Diana Ishmatova and
               Yuri V. Fedotov},
  title     = {M-Government for Education: Assessing Students' Preferences for Mobile
               Campus Services},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {2},
  pages     = {17--37},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010040102},
  doi       = {10.4018/jesma.2010040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/IshmatovaF10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Juell-Skielse10,
  author    = {Gustaf Juell{-}Skielse},
  title     = {Enhancing Complaint and Problem Management: Design and Evaluation
               of an M-Service Using Pictures and Positioning},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {2},
  pages     = {1--16},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010040101},
  doi       = {10.4018/jesma.2010040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Juell-Skielse10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KamalW10,
  author    = {Muhammad Mustafa Kamal and
               Vishanth Weerakkody},
  title     = {Examining the Role of Stakeholder's in Adopting Enterprise Application
               Integration Technologies in Local Government Domain},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {4},
  pages     = {42--59},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010100104},
  doi       = {10.4018/jesma.2010100104},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/KamalW10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/KervenoaelCG10,
  author    = {Ronan de Kervenoael and
               N. Meltem Cakici and
               Duygu Guner},
  title     = {The Role of Choice in the Development of an M-Government Strategy
               in Turkey},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {2},
  pages     = {38--57},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010040103},
  doi       = {10.4018/jesma.2010040103},
  timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/KervenoaelCG10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Liu10,
  author    = {Yi{-}Yuan Liu},
  title     = {Does Technology Acceptance Change the Way from {CRM} to Customer Loyalty?:
               An Empirical Study on the Banking Industry},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {3},
  pages     = {44--56},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010070103},
  doi       = {10.4018/jesma.2010070103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Liu10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/LoukisX10,
  author    = {Euripidis N. Loukis and
               Alexandros Xenakis},
  title     = {Knowledge Interoperability among Parliaments and Government},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {4},
  pages     = {11--27},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010100102},
  doi       = {10.4018/jesma.2010100102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/LoukisX10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MiskonBFG10,
  author    = {Suraya Miskon and
               Wasana Bandara and
               Erwin Fielt and
               Guy G. Gable},
  title     = {Understanding Shared Services: An Exploration of the {IS} Literature},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {4},
  pages     = {60--75},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010100105},
  doi       = {10.4018/jesma.2010100105},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/MiskonBFG10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/PetrovaY10,
  author    = {Krassie Petrova and
               Shi Yu},
  title     = {{SMS} Banking: An Exploratory Investigation of the Factors Influencing
               Future Use},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {3},
  pages     = {19--43},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010070102},
  doi       = {10.4018/jesma.2010070102},
  timestamp = {Mon, 13 Jun 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/PetrovaY10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/SuA10,
  author    = {Qi{-}Ying Su and
               Carl Adams},
  title     = {Consumers' Attitudes Toward Mobile Commerce: {A} Model to Capture
               the Cultural and Environment Influences},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {1},
  pages     = {1--25},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010101601},
  doi       = {10.4018/jesma.2010101601},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/SuA10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/WangL10,
  author    = {Shen{-}Yao Wang and
               Ting Lie},
  title     = {Determinants of Goal-Directed Mobile Ticketing Service Adoption Among
               Internet Users: The Case of Taiwan},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {2},
  number    = {1},
  pages     = {26--46},
  year      = {2010},
  url       = {https://doi.org/10.4018/jesma.2010101602},
  doi       = {10.4018/jesma.2010101602},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/WangL10.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/BurgessBQ09,
  author    = {Stephen Burgess and
               John Breen and
               Regina Quiazon},
  title     = {Business to Consumer E-Services: Australian Accounting Practices and
               their Web Sites},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {1},
  pages     = {38--51},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009010103},
  doi       = {10.4018/jesma.2009010103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/BurgessBQ09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ChanDGR09,
  author    = {Peter C. Chan and
               Shauntell R. Durant and
               Verna Mae Gall and
               Mahesh S. Raisinghani},
  title     = {Aligning Six Sigma and {ITIL} to Improve {IT} Service Management},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {2},
  pages     = {62--82},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009040104},
  doi       = {10.4018/jesma.2009040104},
  timestamp = {Mon, 13 Jun 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ChanDGR09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/CooperLS09,
  author    = {Vanessa A. Cooper and
               Sharman Lichtenstein and
               Ross Smith},
  title     = {Successful Web-Based {IT} Support Services: Service Provider Perceptions
               of Stakeholder-Oriented Challenges},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {1},
  pages     = {1--20},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009092201},
  doi       = {10.4018/jesma.2009092201},
  timestamp = {Mon, 13 Jun 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/CooperLS09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/CruzLM09,
  author    = {Pedro Cruz and
               Tommi Laukkanen and
               Pablo Mu{\~{n}}oz{-}Gallego},
  title     = {Exploring the Factors Behind the Resistance to Mobile Banking in Portugal},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {4},
  pages     = {16--35},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009070802},
  doi       = {10.4018/jesma.2009070802},
  timestamp = {Wed, 22 Jun 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/CruzLM09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/EckhardtL09,
  author    = {Andreas Eckhardt and
               Sven Laumer},
  title     = {An IT-Architecture to Align E-Recruiting and Retention Processes},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {2},
  pages     = {38--61},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009040103},
  doi       = {10.4018/jesma.2009040103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/EckhardtL09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ErikssonS09,
  author    = {Carina Ihlstr{\"{o}}m Eriksson and
               Jesper Svensson},
  title     = {A User Centered Innovation Approach Identifying Key User Values for
               the E-Newspaper},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {3},
  pages     = {38--78},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009070103},
  doi       = {10.4018/jesma.2009070103},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ErikssonS09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/FlavianGO09,
  author    = {Carlos Flavi{\'{a}}n and
               Raquel Gurrea and
               Carlos Or{\'{u}}s},
  title     = {The Impact of Online Product Presentation on Consumers' Perceptions:
               An Experimental Analysis},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {3},
  pages     = {17--37},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009070102},
  doi       = {10.4018/jesma.2009070102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/FlavianGO09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Gurau09,
  author    = {Calin Gurau},
  title     = {Self-Service Systems: Investigating the Perceived Importance of Various
               Quality Dimensions},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {2},
  pages     = {1--19},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009040101},
  doi       = {10.4018/jesma.2009040101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Gurau09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Janssen09,
  author    = {Marijn Janssen},
  title     = {Electronic Intermediaries Managing and Orchestrating Organizational
               Networks Using E-Services},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {1},
  pages     = {52--66},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009010104},
  doi       = {10.4018/jesma.2009010104},
  timestamp = {Mon, 13 Jun 2022 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Janssen09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Jean-JulesV09,
  author    = {Joachim Jean{-}Jules and
               Alain O. Villeneuve},
  title     = {Toward a Better Understanding of the Assimilation of Telehealth Systems},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {2},
  pages     = {20--37},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009040102},
  doi       = {10.4018/jesma.2009040102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Jean-JulesV09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/MasriAHS09,
  author    = {Suleiman Al Masri and
               Muhammad Alnabhan and
               Ziad Hunaiti and
               Eliamani Sedoyeka},
  title     = {Location-Based Services {(LBS)} in Micro-Scale Navigation: Shortcomings
               and Recommendations},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {4},
  pages     = {51--71},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009070804},
  doi       = {10.4018/jesma.2009070804},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/MasriAHS09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ScupolaHN09,
  author    = {Ada Scupola and
               Anders Henten and
               Hanne Westh Nicolajsen},
  title     = {E-Services: Characteristics, Scope and Conceptual Strengths},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {3},
  pages     = {1--16},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009070101},
  doi       = {10.4018/jesma.2009070101},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ScupolaHN09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/ToufailyDT09,
  author    = {Elissar Toufaily and
               Naoufel Daghfous and
               Roy Toffoli},
  title     = {The Adoption of "E-Banking" by Lebanese Banks: Success and Critical
               Factors},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {1},
  pages     = {67--93},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009010105},
  doi       = {10.4018/jesma.2009010105},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/ToufailyDT09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/VosHTK09,
  author    = {Henny de Vos and
               Timber Haaker and
               Marije Teerling and
               Mirella Kleijnen},
  title     = {Consumer Value of Context Aware and Location Based Mobile Services},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {4},
  pages     = {36--50},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009070803},
  doi       = {10.4018/jesma.2009070803},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/VosHTK09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Vragov09,
  author    = {Roumen Vragov},
  title     = {Sponsored Search as a Strategic E-Service},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {1},
  pages     = {21--37},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009010102},
  doi       = {10.4018/jesma.2009010102},
  timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/Vragov09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/WesterlundRTS09,
  author    = {Mika Westerlund and
               Risto Rajala and
               Tuure Tuunanen and
               Jari Salo},
  title     = {The Influence of Content and Trust on Consumers' Intention to Accept
               Mobile Advertisements},
  journal   = {Int. J. {E} Serv. Mob. Appl.},
  volume    = {1},
  number    = {4},
  pages     = {1--15},
  year      = {2009},
  url       = {https://doi.org/10.4018/jesma.2009070801},
  doi       = {10.4018/jesma.2009070801},
  timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/journals/ijesma/WesterlundRTS09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
a service of  Schloss Dagstuhl - Leibniz Center for Informatics