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@inproceedings{DBLP:conf/bpm/AriasR13,
  author       = {Michael Arias and
                  Eric Rojas},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Volvo Incident and Problem Management Behavior Analysis},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper1.pdf},
  timestamp    = {Fri, 10 Mar 2023 16:22:55 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/AriasR13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/BautistaAAMR13,
  author       = {Arjel Bautista and
                  Syed Akbar and
                  Anthony Alvarez and
                  Tom Metzger and
                  Marshall Reaves},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Process Mining in Information Technology Incident Management: {A}
                  Case Study at Volvo Belgium},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper2.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/BautistaAAMR13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/BrouckeVB13,
  author       = {Seppe vanden Broucke and
                  Jan Vanthienen and
                  Bart Baesens},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Volvo {IT} Belgium {VINST}},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper3.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/BrouckeVB13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/DudokB13,
  author       = {Emmy Dudok and
                  Peter van den Brand},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Mining an Incident Management Process},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper4.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/DudokB13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/GeffenN13,
  author       = {Frank van Geffen and
                  Rudi Niks},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Accelerate {DMAIC} using Process Mining},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper5.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/GeffenN13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/Hansen13,
  author       = {John Hansen},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Analyzing Volvo {IT} Belgium's Incident and Problem Management Data
                  Using Automated Business Process Discovery},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper6.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/Hansen13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/HeviaS13,
  author       = {Jonathan Hevia and
                  Cecilia Saint{-}Pierre},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Analyzing Volvo Information with Process Mining},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper7.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/HeviaS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/KangKLNKLKH13,
  author       = {Chang Jae Kang and
                  Young Sik Kang and
                  Yeong Shin Lee and
                  Seonkyu Noh and
                  Hyeong Cheol Kim and
                  Woo Cheol Lim and
                  Juhee Kim and
                  Regina Hong},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Process Mining-based Understanding and Analysis of Volvo IT's Incident
                  and Problem Management Processes},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper8.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/KangKLNKLKH13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/Martens13,
  author       = {Josef Martens},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Professional Use of Process Mining for Analyzing Business Processes},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper9.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/Martens13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/PaszkiewiczP13,
  author       = {Zbigniew Paszkiewicz and
                  Willy Picard},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Analysis of the Volvo {IT} Incident and Problem Handling Processes
                  using Process Mining and Social Network Analysis},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper10.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/PaszkiewiczP13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/RadhakrishnanA13,
  author       = {Shobana Radhakrishnan and
                  Gokul Anantha},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Process Improvement Focused Analysis of {VINST} {IT} Support Logs},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper11.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/RadhakrishnanA13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/SpiegelDB13,
  author       = {Peter Van den Spiegel and
                  Leen Dieltjens and
                  Liese Blevi},
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Applied Process Mining Techniques for Incident and Problem Management},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/paper12.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/SpiegelDB13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/X13,
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Summary of the {BPI} Challenge 2013},
  booktitle    = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052/summary.pdf},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/X13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/bpm/2013bpic,
  editor       = {Boudewijn F. van Dongen and
                  Barbara Weber and
                  Diogo R. Ferreira and
                  Jochen De Weerdt},
  title        = {Proceedings of the 3rd Business Process Intelligence Challenge co-located
                  with 9th International Business Process Intelligence Workshop {(BPI}
                  2013), Beijing, China, August 26, 2013},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1052},
  publisher    = {CEUR-WS.org},
  year         = {2013},
  url          = {https://ceur-ws.org/Vol-1052},
  urn          = {urn:nbn:de:0074-1052-4},
  timestamp    = {Fri, 10 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/2013bpic.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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