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@inproceedings{DBLP:conf/bpm/AriasR13, author = {Michael Arias and Eric Rojas}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Volvo Incident and Problem Management Behavior Analysis}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper1.pdf}, timestamp = {Fri, 10 Mar 2023 16:22:55 +0100}, biburl = {https://dblp.org/rec/conf/bpm/AriasR13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/BautistaAAMR13, author = {Arjel Bautista and Syed Akbar and Anthony Alvarez and Tom Metzger and Marshall Reaves}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Process Mining in Information Technology Incident Management: {A} Case Study at Volvo Belgium}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper2.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/BautistaAAMR13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/BrouckeVB13, author = {Seppe vanden Broucke and Jan Vanthienen and Bart Baesens}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Volvo {IT} Belgium {VINST}}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper3.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/BrouckeVB13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/DudokB13, author = {Emmy Dudok and Peter van den Brand}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Mining an Incident Management Process}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper4.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/DudokB13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/GeffenN13, author = {Frank van Geffen and Rudi Niks}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Accelerate {DMAIC} using Process Mining}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper5.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/GeffenN13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/Hansen13, author = {John Hansen}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Analyzing Volvo {IT} Belgium's Incident and Problem Management Data Using Automated Business Process Discovery}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper6.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/Hansen13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/HeviaS13, author = {Jonathan Hevia and Cecilia Saint{-}Pierre}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Analyzing Volvo Information with Process Mining}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper7.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/HeviaS13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/KangKLNKLKH13, author = {Chang Jae Kang and Young Sik Kang and Yeong Shin Lee and Seonkyu Noh and Hyeong Cheol Kim and Woo Cheol Lim and Juhee Kim and Regina Hong}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Process Mining-based Understanding and Analysis of Volvo IT's Incident and Problem Management Processes}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper8.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/KangKLNKLKH13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/Martens13, author = {Josef Martens}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Professional Use of Process Mining for Analyzing Business Processes}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper9.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/Martens13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/PaszkiewiczP13, author = {Zbigniew Paszkiewicz and Willy Picard}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Analysis of the Volvo {IT} Incident and Problem Handling Processes using Process Mining and Social Network Analysis}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper10.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/PaszkiewiczP13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/RadhakrishnanA13, author = {Shobana Radhakrishnan and Gokul Anantha}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Process Improvement Focused Analysis of {VINST} {IT} Support Logs}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper11.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/RadhakrishnanA13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/SpiegelDB13, author = {Peter Van den Spiegel and Leen Dieltjens and Liese Blevi}, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Applied Process Mining Techniques for Incident and Problem Management}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/paper12.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/SpiegelDB13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@inproceedings{DBLP:conf/bpm/X13, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Summary of the {BPI} Challenge 2013}, booktitle = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052/summary.pdf}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/X13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
@proceedings{DBLP:conf/bpm/2013bpic, editor = {Boudewijn F. van Dongen and Barbara Weber and Diogo R. Ferreira and Jochen De Weerdt}, title = {Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop {(BPI} 2013), Beijing, China, August 26, 2013}, series = {{CEUR} Workshop Proceedings}, volume = {1052}, publisher = {CEUR-WS.org}, year = {2013}, url = {https://ceur-ws.org/Vol-1052}, urn = {urn:nbn:de:0074-1052-4}, timestamp = {Fri, 10 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/bpm/2013bpic.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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