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@inproceedings{DBLP:conf/siguccs/Albrich05,
  author       = {Dan Albrich},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Automating windows security: building a security {CD}},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {1--4},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099436},
  doi          = {10.1145/1099435.1099436},
  timestamp    = {Tue, 06 Nov 2018 16:58:10 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Albrich05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/AlexanderLS05,
  author       = {David E. Alexander and
                  Claire C. Lassalle and
                  Lori C. Steib},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Manning the boat with a diverse (non-traditional) crew},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {175--178},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099474},
  doi          = {10.1145/1099435.1099474},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/AlexanderLS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ArteagaL05,
  author       = {Christine Arteaga and
                  Terri Lucas},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {So many labs: so little time},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {192--196},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099478},
  doi          = {10.1145/1099435.1099478},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ArteagaL05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Blezard05,
  author       = {David J. Blezard},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Looking outwards: extending services to departmental labs},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {5--8},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099437},
  doi          = {10.1145/1099435.1099437},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Blezard05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BohlkeM05,
  author       = {Thomas Bohlke and
                  Amy Magno},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {"All in one" is the way to go...building a {XP} professional hardware
                  independent image},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {9--11},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099438},
  doi          = {10.1145/1099435.1099438},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BohlkeM05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BrandB05,
  author       = {Jason Brand and
                  Jeff Balvanz},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Automation is a breeze with AutoIt},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {12--15},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099439},
  doi          = {10.1145/1099435.1099439},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BrandB05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BrandVM05,
  author       = {Jason Brand and
                  Alan Vetter and
                  Jace McDaniel},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Conversing with customers},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {16--18},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099440},
  doi          = {10.1145/1099435.1099440},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BrandVM05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BrookesL05,
  author       = {Kimberly H. Brookes and
                  Susan K. Lees},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Oh no!: they want me to support students' computers...?},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {19--24},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099441},
  doi          = {10.1145/1099435.1099441},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BrookesL05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Childs05,
  author       = {Melody Childs},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {{CARPE} {DIEM:} seizing the day and reaping the benefit of student
                  involvement in tools development},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {25--28},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099442},
  doi          = {10.1145/1099435.1099442},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Childs05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Chinn05,
  author       = {Andr{\'{e}} G. Chinn},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Network based home directories using {OS} {X} serv},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {29--32},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099443},
  doi          = {10.1145/1099435.1099443},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Chinn05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Chinn05a,
  author       = {Patrick Chinn},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {The department apprentice program: providing support on a decentralized
                  campus},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {33--35},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099444},
  doi          = {10.1145/1099435.1099444},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Chinn05a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CioccoTD05,
  author       = {Michael D. Ciocco and
                  Neil Toporski and
                  Michael Dorris},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Developing a synchronous web seminar application for online learning},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {36--39},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099445},
  doi          = {10.1145/1099435.1099445},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/CioccoTD05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Cruess05,
  author       = {Alison Cruess},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Customer-facing communication},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {40--43},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099446},
  doi          = {10.1145/1099435.1099446},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Cruess05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Davenport05,
  author       = {David Davenport},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Developing an eLearning support model},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {44--47},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099447},
  doi          = {10.1145/1099435.1099447},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Davenport05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Delgado05,
  author       = {Daniel B. Delgado},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Automation {\&} delegation to reduce lab management workload},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {48--52},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099448},
  doi          = {10.1145/1099435.1099448},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Delgado05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Dunlap05,
  author       = {Tanya Dunlap},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Going beyond the call of duty: the implementation and support of {OMNI}},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {53--57},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099449},
  doi          = {10.1145/1099435.1099449},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Dunlap05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/El-Bayoumi05,
  author       = {Janice G. El{-}Bayoumi},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Leveraging student owned laptops on campus: {I} can't connect to the
                  network. can you help me?},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {58--61},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099450},
  doi          = {10.1145/1099435.1099450},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/El-Bayoumi05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ennis05,
  author       = {Douglas E. Ennis},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {The wireless tightrope: an economical, secure, and user friendly approach
                  for the wireless campus},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {62--67},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099451},
  doi          = {10.1145/1099435.1099451},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Ennis05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/EvansJ05,
  author       = {Kristi Evans and
                  W. Teresa Jones},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Building an {IT} help desk: from zero to hero},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {68--74},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099452},
  doi          = {10.1145/1099435.1099452},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/EvansJ05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Felthousen05,
  author       = {Mat Felthousen},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Combining audio/visual and computing support},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {75--82},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099453},
  doi          = {10.1145/1099435.1099453},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Felthousen05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Fletcher05,
  author       = {Kathryn Fletcher},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Storm stories: surviving an upgrade to WebCT Vista},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {83--87},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099454},
  doi          = {10.1145/1099435.1099454},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Fletcher05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GauthierD05,
  author       = {Jeanette Gauthier and
                  Almond D. Dillard},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Casting nets in the waters of adaptive technology},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {88--91},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099455},
  doi          = {10.1145/1099435.1099455},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/GauthierD05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GencoRRSLSMS05,
  author       = {Alessandro Genco and
                  Giuseppe Reina and
                  Paolo Raccuglia and
                  Giuseppe Santoro and
                  Laura Lovecchio and
                  Salvatore Sorce and
                  Rosario Messineo and
                  Giorgia Di Stefano},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {An augmented campus design for context-aware service provision},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {92--97},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099456},
  doi          = {10.1145/1099435.1099456},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/GencoRRSLSMS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GeraceC05,
  author       = {Thomas A. Gerace and
                  Huseyin Cavusoglu},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {The critical elements of patch management},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {98--101},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099457},
  doi          = {10.1145/1099435.1099457},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/GeraceC05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Greathouse05,
  author       = {James A. Greathouse},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Training: tackling the task of reeling them in},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {102--104},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099458},
  doi          = {10.1145/1099435.1099458},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Greathouse05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HanselmanP05,
  author       = {Scott E. Hanselman and
                  David Przybyla},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Printing in today's academic labs: not exactly what Gutenberg had
                  in mind},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {105--108},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099459},
  doi          = {10.1145/1099435.1099459},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HanselmanP05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HebertC05,
  author       = {Alan Hebert and
                  Allan Chen},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {A new collaborative software package: TeamSpace at Stanford University},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {109--112},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099460},
  doi          = {10.1145/1099435.1099460},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HebertC05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HendersO05,
  author       = {Richard A. Henders and
                  Bill Opdyke},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Detecting intruders on a campus network: might the threat be coming
                  from within?},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {113--117},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099461},
  doi          = {10.1145/1099435.1099461},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HendersO05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/IchikawaNKFS05,
  author       = {Motohiro Ichikawa and
                  Yutaka Nakamura and
                  Eiji Kawai and
                  Kazutoshi Fujikawa and
                  Hideki Sunahara},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {{NAS:} the {NAIST} user authorization management system for network
                  accesses in consideration of system administration volunteers},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {118--121},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099462},
  doi          = {10.1145/1099435.1099462},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/IchikawaNKFS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JanzG05,
  author       = {Kenneth Janz and
                  Emily Gruenert},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Developing a comprehensive communication strategy to meet the needs
                  of various stakeholder groups},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {122--129},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099463},
  doi          = {10.1145/1099435.1099463},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/JanzG05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JaromM05,
  author       = {Carol Jarom and
                  Beth Miller},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Students: heal thyself},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {130--131},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099464},
  doi          = {10.1145/1099435.1099464},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/JaromM05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Kirchner05,
  author       = {Kathy Kirchner},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function
                  support center},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {132--137},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099465},
  doi          = {10.1145/1099435.1099465},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Kirchner05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KisslerH05,
  author       = {Simon Kissler and
                  Owen Hoyt},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Using thin client technology to reduce complexity and cost},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {138--140},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099466},
  doi          = {10.1145/1099435.1099466},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KisslerH05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KoellerW05,
  author       = {Brandon Koeller and
                  Karalee Woody},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Imaging, security, configuration, and maintenance for the masses},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {141--146},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099467},
  doi          = {10.1145/1099435.1099467},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KoellerW05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KoikeIACM05,
  author       = {Hidekatsu Koike and
                  Takahiko Ishikawa and
                  Kiyoshi Akama and
                  Masaki Chiba and
                  Katsunori Miura},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Developing an e-learning System which enhances students' academic
                  motivation},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {147--150},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099468},
  doi          = {10.1145/1099435.1099468},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KoikeIACM05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KrobK05,
  author       = {Adam Krob and
                  Kris Koenig},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Stemming the tide: laptop support without a mandate},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {151--153},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099469},
  doi          = {10.1145/1099435.1099469},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KrobK05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LaRocheWGS05,
  author       = {Lynda S. LaRoche and
                  Michael V. Whitesell and
                  Frank E. Gilbert and
                  Angela P. Smock},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Creative action teams: innovative opportunities for team work},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {160--164},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099471},
  doi          = {10.1145/1099435.1099471},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LaRocheWGS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LaneWY05,
  author       = {Cara Lane and
                  Karalee Woody and
                  Greg Yamashiro},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Mapping the changing technological landscape: The university of Washington's
                  2005 faculty and student surveys on educational technology},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {154--159},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099470},
  doi          = {10.1145/1099435.1099470},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LaneWY05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Larsson05,
  author       = {E. Axel Larsson},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {A case study: implementing novell identity management at Drew University},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {165--170},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099472},
  doi          = {10.1145/1099435.1099472},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Larsson05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LassalleL05,
  author       = {Claire C. Lassalle and
                  Guy J. Lavergne},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Sharing knowledge with peers: return on your investment},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {171--174},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099473},
  doi          = {10.1145/1099435.1099473},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LassalleL05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lazenka05,
  author       = {Michael Lazenka},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {The evolution of software distribution: where did we come from and
                  where are we heading?},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {179--183},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099475},
  doi          = {10.1145/1099435.1099475},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Lazenka05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lewandowski05,
  author       = {Judith Oates Lewandowski},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Creating a culture of technical caution: addressing the issues of
                  security, privacy protection and the ethical use of technology},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {184--187},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099476},
  doi          = {10.1145/1099435.1099476},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Lewandowski05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LewisR05,
  author       = {Stephen G. Lewis and
                  Sara K. Rodgers},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Universal imaging: revolutionizing desktop support},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {188--191},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099477},
  doi          = {10.1145/1099435.1099477},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LewisR05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LytleRA05,
  author       = {David P. Lytle and
                  Veronica Resendez and
                  Robert August},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Security in the residential network},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {197--201},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099479},
  doi          = {10.1145/1099435.1099479},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LytleRA05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MagnoB05,
  author       = {Amy Magno and
                  Thomas Bohlke},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {From 0 - 60 in 4.2 seconds supporting the {RESNET}},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {202--204},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099480},
  doi          = {10.1145/1099435.1099480},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MagnoB05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MasonT05,
  author       = {Joni Mason and
                  Marilee Tuomanen},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {{TECH} spyware raid: the {PEA} matrix},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {205--206},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099481},
  doi          = {10.1145/1099435.1099481},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MasonT05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MasudaSNY05,
  author       = {Hideo Masuda and
                  Akinori Saitoh and
                  Michio Nakanishi and
                  Seigo Yasutome},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Diskless linux system with unionfs for an educational computer center},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {207--210},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099482},
  doi          = {10.1145/1099435.1099482},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MasudaSNY05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MaxwellD05,
  author       = {Sylvia Maxwell and
                  Regina Davis},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {From soup to nuts the comprehensive {IT} help desk},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {211--213},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099483},
  doi          = {10.1145/1099435.1099483},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MaxwellD05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McGrath05,
  author       = {Owen G. McGrath},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Gauging adoptability: a case study of e-portfolio template development},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {214--217},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099484},
  doi          = {10.1145/1099435.1099484},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McGrath05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McIntosh-ElkinsR05,
  author       = {Jeni McIntosh{-}Elkins and
                  Mike Rabe},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {{THE} fish! philosophy{\textregistered}: customer service from the
                  fishbow},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {218--223},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099485},
  doi          = {10.1145/1099435.1099485},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McIntosh-ElkinsR05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McRitchie05,
  author       = {Karen McRitchie},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Navigating the great learning barrier reef: active training ideas
                  to make learning fun!},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {224--227},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099486},
  doi          = {10.1145/1099435.1099486},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McRitchie05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Mitch05,
  author       = {Patti Mitch},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Pooling efforts to cast for better student employees},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {228--232},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099487},
  doi          = {10.1145/1099435.1099487},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Mitch05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MullerB05,
  author       = {Brien G. Muller and
                  Mark A. Bauer},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Is your resNet support boat sinking?: try outsourcing!},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {233--236},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099488},
  doi          = {10.1145/1099435.1099488},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MullerB05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Murphy05,
  author       = {Joseph M. Murphy},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {The water is wide: network security at Kenyon College, 1995-2005},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {237--240},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099489},
  doi          = {10.1145/1099435.1099489},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Murphy05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Murphy05a,
  author       = {Trevor M. Murphy},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Multiple solutions for digitizing equations for students},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {244--246},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099491},
  doi          = {10.1145/1099435.1099491},
  timestamp    = {Tue, 28 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Murphy05a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MyronKLS05,
  author       = {Scott A. Myron and
                  Richard Knepper and
                  Matthew R. Link and
                  Craig A. Stewart},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {PubsOnline: open source bibliography database},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {247--249},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099492},
  doi          = {10.1145/1099435.1099492},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/MyronKLS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Neal05,
  author       = {Rick Neal},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {No parking!: (and other library technology quandaries)},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {250--252},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099493},
  doi          = {10.1145/1099435.1099493},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Neal05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/NelsonKK05,
  author       = {Karla Nelson and
                  Tammie Kramolis and
                  Teresa Kramolis},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Open your eyes...speak your mind...help desk communicating},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {253--256},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099494},
  doi          = {10.1145/1099435.1099494},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/NelsonKK05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/NevinBS05,
  author       = {Dave Nevin and
                  Mary A. Brock and
                  Christian J. Sinnett},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {New customers, new challenges, new structure: realigning support to
                  survive massive growth},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {257--261},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099495},
  doi          = {10.1145/1099435.1099495},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/NevinBS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/NicholsH05,
  author       = {Ron Nichols and
                  Karl Hassler},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Time To start charging for cleaning student computers?},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {262--265},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099496},
  doi          = {10.1145/1099435.1099496},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/NicholsH05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OBryan05,
  author       = {Cathy O'Bryan},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Online and instructor-led technical training: a charge-back model
                  that works!},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {266--269},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099497},
  doi          = {10.1145/1099435.1099497},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/OBryan05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OConnorVD05,
  author       = {Kerrie O'Connor and
                  Anne Valerio and
                  Debra Dexter},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Providing technology orientation for new faculty and staff},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {270--272},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099498},
  doi          = {10.1145/1099435.1099498},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/OConnorVD05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Osborn05,
  author       = {Jim Osborn},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Scheduling student employees doesn't have to make you crazy},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {273--276},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099499},
  doi          = {10.1145/1099435.1099499},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Osborn05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Osborn05a,
  author       = {Jim Osborn},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Supervising students in satellite locations: overlords need minions!},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {277--282},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099500},
  doi          = {10.1145/1099435.1099500},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Osborn05a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OtaniEEWTW05,
  author       = {Makoto Otani and
                  Katsuhiko Eguchi and
                  Hirofumi Eto and
                  Kenzi Watanabe and
                  Shin{-}ichi Tadaki and
                  Yoshiaki Watanabe},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Implementation of IPv6 functions for a network user authentication
                  system opengate},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {283--286},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099501},
  doi          = {10.1145/1099435.1099501},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/OtaniEEWTW05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Owen05,
  author       = {Cherry Keahey Owen},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {{QUICK} scheduler a time-saving tool for scheduling class sections},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {294--298},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099503},
  doi          = {10.1145/1099435.1099503},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Owen05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OwenJ05,
  author       = {Susan Owen and
                  Kenneth Janz},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Tying benchmarks and metrics to evaluations and organizational performance:
                  the role of facilitating activities},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {287--293},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099502},
  doi          = {10.1145/1099435.1099502},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/OwenJ05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PadelettiCK05,
  author       = {Alfred Padeletti and
                  Berthenia Coltrane and
                  Richard Kline},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Customer service: help for the help desk},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {299--304},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099504},
  doi          = {10.1145/1099435.1099504},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/PadelettiCK05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PairB05,
  author       = {Vivian Pair and
                  Debby Boyle},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Internal and external communication and collaboration: building a
                  strong help desk environment},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {305--309},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099505},
  doi          = {10.1145/1099435.1099505},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/PairB05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PattersonS05,
  author       = {Donna M. Patterson and
                  Lanie Steinwart},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Classroom technology: assisting faculty in finding weapons of mass
                  instruction},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {310--311},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099506},
  doi          = {10.1145/1099435.1099506},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/PattersonS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PavolkaMNR05,
  author       = {Rita Pavolka and
                  Veronica Mount and
                  Amy Neymeyr and
                  Carol Rhodes},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {From waterfall to rapid prototyping: supporting enterprise-wide adoption
                  of the oncourse collaboration and learning {(CL)} environment at Indiana
                  University},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {312--319},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099507},
  doi          = {10.1145/1099435.1099507},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/PavolkaMNR05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Pearson05,
  author       = {Teresa K. Pearson},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Schooling our consultants for a sea of residents},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {320--325},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099508},
  doi          = {10.1145/1099435.1099508},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Pearson05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RingelMM05,
  author       = {Jerry Ringel and
                  Andrea L. Mox and
                  Jason Musselman},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Desktop management: reeling in the great white whale},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {326--332},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099509},
  doi          = {10.1145/1099435.1099509},
  timestamp    = {Tue, 24 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/RingelMM05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SalzbergM05,
  author       = {Ben Salzberg and
                  Trevor M. Murphy},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {LaTeX: when word fails you},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {241--243},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099490},
  doi          = {10.1145/1099435.1099490},
  timestamp    = {Tue, 28 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/SalzbergM05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SamuelN05,
  author       = {John V. Samuel and
                  Takuya Noguchi},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Higher quality for less: {IT} user surveys over the web},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {333--335},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099510},
  doi          = {10.1145/1099435.1099510},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SamuelN05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SchwartzG05,
  author       = {Anita Schwartz and
                  Cindy Guerrazzi},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {You can never be too thin: skinny-client technology},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {336--337},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099511},
  doi          = {10.1145/1099435.1099511},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SchwartzG05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Simpson05,
  author       = {Doug L. Simpson},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Content for one: developing a personal content management system},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {338--342},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099512},
  doi          = {10.1145/1099435.1099512},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Simpson05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Smith05,
  author       = {Jeff Smith},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {LabDisplay: bringing computer lab management into the new millennium},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {343--348},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099513},
  doi          = {10.1145/1099435.1099513},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Smith05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SoltisPW05,
  author       = {Jolanta Soltis and
                  Pritesh P. Patel and
                  Brian Whitworth},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Designing a new employee orientation {(NEO)} system},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {349--352},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099514},
  doi          = {10.1145/1099435.1099514},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SoltisPW05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Spear05,
  author       = {Amanda Spear},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {If you build it, they will come: implementing a distributed desktop
                  support program that works},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {353--355},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099515},
  doi          = {10.1145/1099435.1099515},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Spear05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sprague05,
  author       = {Russell Sprague},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Revision control practices applied to computer configurations},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {356--359},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099516},
  doi          = {10.1145/1099435.1099516},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Sprague05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Stanley05,
  author       = {Mike Stanley},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Doing more with less: departmental labs support},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {360--365},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099517},
  doi          = {10.1145/1099435.1099517},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Stanley05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Stanley05a,
  author       = {Rachael Stanley},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Computer lab management: serving our customers through communication},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {366--371},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099518},
  doi          = {10.1145/1099435.1099518},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Stanley05a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/StrazzarinoH05,
  author       = {Robert Strazzarino and
                  Tyson R. Henry},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Volunteerism: a new idea for filling university information technology
                  needs},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {372--375},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099519},
  doi          = {10.1145/1099435.1099519},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/StrazzarinoH05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/TaborD05,
  author       = {Cathy A. Tabor and
                  Patricia G. DeWalt},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {{IT} open house: what it can do for your organization},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {376--379},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099520},
  doi          = {10.1145/1099435.1099520},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/TaborD05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ToddMW05,
  author       = {Kim Todd and
                  Lori Mardis and
                  Patricia Wyatt},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {We've come a long way, baby!: but where women and technology are concerned,
                  have we really?},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {380--387},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099521},
  doi          = {10.1145/1099435.1099521},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ToddMW05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ToddMW05a,
  author       = {Kim Todd and
                  Lori Mardis and
                  Patricia Wyatt},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Synergy in action: when information systems and library services collaborate
                  to create successful client-centered computing labs},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {395--400},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099523},
  doi          = {10.1145/1099435.1099523},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ToddMW05a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ToddV05,
  author       = {Kim Todd and
                  Tabatha Verbick},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Baiting the hook: catching and keeping quality student employees through
                  professional development and non-numeric incentives},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {388--394},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099522},
  doi          = {10.1145/1099435.1099522},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ToddV05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Trimble05,
  author       = {Joana Trimble},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {The {I.T.} circuit certificate: training for the future},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {401--404},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099524},
  doi          = {10.1145/1099435.1099524},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Trimble05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ValiquetteWKS05,
  author       = {Patrick Valiquette and
                  Myra Williams and
                  Nancy P. Kutner and
                  Ed Seeger},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Rensselaer's mobile computing program a whale of an idea!},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {405--410},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099525},
  doi          = {10.1145/1099435.1099525},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ValiquetteWKS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/VeddersB05,
  author       = {Michael Vedders and
                  Paul Boyum},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Helping students help themselves: malware removal},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {411--414},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099526},
  doi          = {10.1145/1099435.1099526},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/VeddersB05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/VerbickM05,
  author       = {Tabatha Verbick and
                  Merlin Miller},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {PERTs: the support side solution to residential computing},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {415--420},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099527},
  doi          = {10.1145/1099435.1099527},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/VerbickM05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/VillanuevaC05,
  author       = {Benjamin Villanueva and
                  Brett Cook},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Providing students 24/7 virtual access and hands-on training using
                  vmware {GSX} server},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {421--425},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099528},
  doi          = {10.1145/1099435.1099528},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/VillanuevaC05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Walters05,
  author       = {M. Scott Walters},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {{NUBB:} a network usage-based billing system},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {426--429},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099529},
  doi          = {10.1145/1099435.1099529},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Walters05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ward05,
  author       = {Janice Ward},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Reeling in new ideas for training student support consultants},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {430--434},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099530},
  doi          = {10.1145/1099435.1099530},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Ward05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Wasileski05,
  author       = {John S. Wasileski},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Learning organization principles {\&} project management},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {435--439},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099531},
  doi          = {10.1145/1099435.1099531},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Wasileski05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WassefRL05,
  author       = {Stephen Wassef and
                  Rodrigo Reis and
                  Dragan Lazin},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {ResNet management: Wayne State University's experience supporting
                  cisco clean access agent},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {440--446},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099532},
  doi          = {10.1145/1099435.1099532},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/WassefRL05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WebsterD05,
  author       = {Kate Webster and
                  David Dyar},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Using a database-driven website to track sensitive data use},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {447--449},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099533},
  doi          = {10.1145/1099435.1099533},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/WebsterD05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WhiteM05,
  author       = {Michael White and
                  Jim Matson},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Projectors, laptops, and remotes, oh my!: taming the lions and tigers
                  and bears of classroom technology-the {UWF} model},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {450--452},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099534},
  doi          = {10.1145/1099435.1099534},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/WhiteM05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WoodyKK05,
  author       = {Karalee Woody and
                  Brandon Koeller and
                  Damien Koemans},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Advanced technologies studios},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {453--455},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099535},
  doi          = {10.1145/1099435.1099535},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/WoodyKK05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/YamanoueNNFMFTTOY05,
  author       = {Takashi Yamanoue and
                  Michio Nakanishi and
                  Atsushi Nakamura and
                  Izumi Fuse and
                  Ikuya Murata and
                  Shozo Fukada and
                  Takahiro Tagawa and
                  Tatsumi Takeo and
                  Shigeto Okabe and
                  Tsuneo Yamada},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Digital video clips covering computer ethics in higher education},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {456--461},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099536},
  doi          = {10.1145/1099435.1099536},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/YamanoueNNFMFTTOY05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/YoheA05,
  author       = {Mike Yohe and
                  Rick AmRhein},
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {I.T.'s not your parents' library: no box required},
  booktitle    = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  pages        = {462--465},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435.1099537},
  doi          = {10.1145/1099435.1099537},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/YoheA05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/siguccs/2005,
  editor       = {Cynthia A. Murnan and
                  Kelly Wainwright and
                  Chris Jones},
  title        = {Proceedings of the 33rd Annual {ACM} {SIGUCCS} Conference on User
                  Services 2005, Monterey, CA, USA, November 6-9, 2005},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1099435},
  doi          = {10.1145/1099435},
  isbn         = {1-59593-200-3},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/2005.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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