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export results for "The Research on the Impact of Service Failure Severity on Customer Service Failure Attribution in the Network Shopping."

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@inproceedings{DBLP:conf/whiceb/YeL16,
  author       = {Hanchi Ye and
                  Yun Luo},
  title        = {The Research on the Impact of Service Failure Severity on Customer
                  Service Failure Attribution in the Network Shopping},
  booktitle    = {The 15th Wuhan International Conference on E-Business, {WHICEB} 2016,
                  Wuhan, China, 2016},
  pages        = {12},
  publisher    = {Association for Information Systems},
  year         = {2016},
  url          = {http://aisel.aisnet.org/whiceb2016/12},
  timestamp    = {Wed, 09 Nov 2016 13:16:38 +0100},
  biburl       = {https://dblp.org/rec/conf/whiceb/YeL16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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