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@inproceedings{DBLP:conf/siguccs/AldrichBB06,
  author       = {David Aldrich and
                  Bradley Bell and
                  Tim Batzel},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Automated podcasting solution expands the boundaries of the classroom},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {1--4},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181217},
  doi          = {10.1145/1181216.1181217},
  timestamp    = {Tue, 06 Nov 2018 16:58:11 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/AldrichBB06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Bailey06,
  author       = {Kevin J. Bailey},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Just fix it: {IT} support for students},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {12--15},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181219},
  doi          = {10.1145/1181216.1181219},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Bailey06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BaileyPH06,
  author       = {Gerald Bailey and
                  Jamie Piperberg and
                  Bud Hiller},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Bridging the student support gap},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {5--11},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181218},
  doi          = {10.1145/1181216.1181218},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BaileyPH06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BautistaL06,
  author       = {Michelle Bautista and
                  Bryan Lee},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {A recharge model for end user computing support: yes! people pay us
                  to fix their computers},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {16--21},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181220},
  doi          = {10.1145/1181216.1181220},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BautistaL06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Bilansky06,
  author       = {Alan Bilansky},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {What trainers can learn from consulting},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {22--23},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181221},
  doi          = {10.1145/1181216.1181221},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Bilansky06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BlackL06,
  author       = {Betsy Black and
                  E. Axel Larsson},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Beyond simple e-mail: upgrading an entire campus to enterprise e-mail
                  and calendaring with groupwise},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {24--27},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181222},
  doi          = {10.1145/1181216.1181222},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BlackL06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BlancoW06,
  author       = {Michael Blanco and
                  Kay White},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Reactive to proactive support: a corn dance},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {28--31},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181223},
  doi          = {10.1145/1181216.1181223},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BlancoW06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BradfordB06,
  author       = {George Bradford and
                  Horace Brown},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {How'd they do that: modified instructional system},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {32--36},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181224},
  doi          = {10.1145/1181216.1181224},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BradfordB06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BrownJ06,
  author       = {Paul Brown and
                  Kenneth Janz},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Facilitating innovative faculty projects: an information technology
                  perspective},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {37--42},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181225},
  doi          = {10.1145/1181216.1181225},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BrownJ06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BrowningC06,
  author       = {Tammy Browning and
                  Kristina A. Cunningham},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Expanding technology access},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {43--45},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181226},
  doi          = {10.1145/1181216.1181226},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BrowningC06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BucknerCO06,
  author       = {Janiele Buckner and
                  Nathan Carpenter and
                  Kate Ower},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Duck, duck, goose -- no need to run from quality control},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {46--49},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181227},
  doi          = {10.1145/1181216.1181227},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BucknerCO06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Chen06,
  author       = {Allan Chen},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Network based storage: getting students to actually use it},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {55--59},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181229},
  doi          = {10.1145/1181216.1181229},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Chen06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CioccoTT06,
  author       = {Michael D. Ciocco and
                  Neil Toporski and
                  Kenur Talsania},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Retake control of your classroom technology},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {60--64},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181230},
  doi          = {10.1145/1181216.1181230},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/CioccoTT06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ClearyR06,
  author       = {Keelan Cleary and
                  Melissa E. Rycroft},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Putting out the fire before it starts: proactive technology support},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {65--69},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181231},
  doi          = {10.1145/1181216.1181231},
  timestamp    = {Thu, 08 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ClearyR06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Cruess06,
  author       = {Alison Cruess},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Architecting change from the inside out},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {70--73},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181232},
  doi          = {10.1145/1181216.1181232},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Cruess06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CunninghamB06,
  author       = {Kristina A. Cunningham and
                  Tammy Browning},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Outside the boundaries of printing: not just your 8.5 x 11 standard
                  sheet anymore},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {74--76},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181233},
  doi          = {10.1145/1181216.1181233},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/CunninghamB06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CurtinCR06,
  author       = {Michael Curtin and
                  Nathan Carpenter and
                  Chris Ritzo},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Adding fun and games to training programs},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {50--54},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181228},
  doi          = {10.1145/1181216.1181228},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/CurtinCR06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Deitz06,
  author       = {Greg Deitz},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Centralized content in a decentralized {IT} environment: plone and
                  content management at Texas A{\&}M University},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {77--80},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181234},
  doi          = {10.1145/1181216.1181234},
  timestamp    = {Tue, 28 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Deitz06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DelaneyM06,
  author       = {Scott Delaney and
                  Stacey Morales},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Leveraging our campus {IT} in the wake of the storm},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {81--85},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181235},
  doi          = {10.1145/1181216.1181235},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DelaneyM06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Deveau06,
  author       = {Greg Deveau},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Training the campus: a look at Acadia University computer support
                  training},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {86--88},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181236},
  doi          = {10.1145/1181216.1181236},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Deveau06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DoolingWL06,
  author       = {Cindy Dooling and
                  Jeff White and
                  Cathy Lee},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Software management},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {89--93},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181237},
  doi          = {10.1145/1181216.1181237},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DoolingWL06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DuhartW06,
  author       = {Theresa Duhart and
                  Heidi C. Wasem},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Against all odds: a successful exchange migration},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {94--101},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181238},
  doi          = {10.1145/1181216.1181238},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DuhartW06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Eccles06,
  author       = {Michelle Eccles},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Moving beyond the boundaries: student, staff and faculty technology
                  education},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {102--104},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181239},
  doi          = {10.1145/1181216.1181239},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Eccles06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/EreksonL06,
  author       = {Keith B. Erekson and
                  Stephen G. Lewis},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Because we have better things to do: automating common support tasks},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {105--110},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181240},
  doi          = {10.1145/1181216.1181240},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/EreksonL06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/FogleC06,
  author       = {Todd Fogle and
                  Keelan Cleary},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {The easy way to move windows profiles and data},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {111--113},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181241},
  doi          = {10.1145/1181216.1181241},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/FogleC06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/FoxP06,
  author       = {Laurie Fox and
                  Shawn M. Plummer},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Opening the lines of communications with open source software},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {114--117},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181242},
  doi          = {10.1145/1181216.1181242},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/FoxP06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/FujimuraD06,
  author       = {Naomi Fujimura and
                  Masahiro Doi},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Collecting students' degree of comprehension with mobile phones},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {123--127},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181244},
  doi          = {10.1145/1181216.1181244},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/FujimuraD06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/FujimuraHOK06,
  author       = {Naomi Fujimura and
                  Zen{-}ichi Hirayama and
                  Tatsuya Oka and
                  Masato Komori},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Implementation and experience with the terminal registration system
                  with web interface},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {118--122},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181243},
  doi          = {10.1145/1181216.1181243},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/FujimuraHOK06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Gable06,
  author       = {Raymond Gable},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {{VOIP} in a university call center},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {128--130},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181245},
  doi          = {10.1145/1181216.1181245},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Gable06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HakimzadehW06,
  author       = {Hossein Hakimzadeh and
                  Lynn Williams},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {{IU-EVAL:} an electronic course evaluation system},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {131--134},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181246},
  doi          = {10.1145/1181216.1181246},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HakimzadehW06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HanekSF06,
  author       = {Greg Hanek and
                  Anita Schwartz and
                  Kathy Fletcher},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {{IT} in the {ETD} puzzle: making the pieces fit},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {135--140},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181247},
  doi          = {10.1145/1181216.1181247},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HanekSF06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HartranftL06,
  author       = {Joshua Hartranft and
                  Veronica Longenecker},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {SafetyNET -- designing and implementing a technology support program
                  for students},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {141--142},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181248},
  doi          = {10.1145/1181216.1181248},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HartranftL06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HitchS06,
  author       = {Leslie Hitch and
                  Beth{-}Anne Sullivan},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Higher ed 101 - teaching techies higher ed culture},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {143--148},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181249},
  doi          = {10.1145/1181216.1181249},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HitchS06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Howe06,
  author       = {Christopher E. Howe},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Rollins college laptop repair services},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {149--152},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181250},
  doi          = {10.1145/1181216.1181250},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Howe06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Hughes06,
  author       = {Joseph Hughes},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Compared to operation overlord, deploying and supporting laptops should
                  be easy},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {153--156},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181251},
  doi          = {10.1145/1181216.1181251},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Hughes06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HydeN06,
  author       = {Paul Hyde and
                  Suzanne Nanis},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Applying constructivist principles to reinvigorate faculty training},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {157--160},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181252},
  doi          = {10.1145/1181216.1181252},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HydeN06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JanzG06,
  author       = {Kenneth Janz and
                  Emily Gruenert},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Creating a positive first impression of information technology support
                  at the start of school},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {161--166},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181253},
  doi          = {10.1145/1181216.1181253},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/JanzG06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JaromS06,
  author       = {Carol Jarom and
                  Anita Schwartz},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {"WinSun": deploying the Windows desktop on a Sun Ray},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {365--367},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181294},
  doi          = {10.1145/1181216.1181294},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/JaromS06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KellyJ06,
  author       = {Louis Kelly and
                  Sandra Johnson},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Providing support to the expanding university},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {167--172},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181254},
  doi          = {10.1145/1181216.1181254},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KellyJ06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KoikeAMM06,
  author       = {Hidekatsu Koike and
                  Kiyoshi Akama and
                  Hiko Morita and
                  Katsunori Miura},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Using an automatic marking system for programming courses},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {173--178},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181255},
  doi          = {10.1145/1181216.1181255},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KoikeAMM06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KornkvenH06,
  author       = {Sheree Kornkven and
                  Jared Hall},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Enhancing campus {IT} services and student employee development through
                  student technology services},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {179--184},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181256},
  doi          = {10.1145/1181216.1181256},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KornkvenH06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Krob06,
  author       = {Adam Krob},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Finding a balance: centralized {IT} support for decentralized units
                  and the liaison program at Tulane University},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {185--187},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181257},
  doi          = {10.1145/1181216.1181257},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Krob06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LacyS06,
  author       = {Lynnell Lacy and
                  Laurie A. Sutch},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Working collaboratively in the big ten and beyond},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {188--190},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181258},
  doi          = {10.1145/1181216.1181258},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LacyS06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LeamySC06,
  author       = {Tim Leamy and
                  Rob Smith and
                  Allan Chen},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {{BITS} based imaging process},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {191--195},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181259},
  doi          = {10.1145/1181216.1181259},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LeamySC06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lichti06,
  author       = {Steven M. Lichti},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Purdue's system-wide deployment of a classroom response system},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {196--200},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181260},
  doi          = {10.1145/1181216.1181260},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Lichti06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LinckelsDM06,
  author       = {Serge Linckels and
                  Carole Dording and
                  Christoph Meinel},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Better results in mathematics lessons with a virtual personal teacher},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {201--209},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181261},
  doi          = {10.1145/1181216.1181261},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LinckelsDM06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LockardW06,
  author       = {Teresa W. Lockard and
                  Jennifer S. Whiting},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Dressing up, dressing down: where is your career headed?},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {210},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181262},
  doi          = {10.1145/1181216.1181262},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LockardW06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LyonsW06,
  author       = {Kathy Lyons and
                  Martin Wolske},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Me and my shadow},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {211--213},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181263},
  doi          = {10.1145/1181216.1181263},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LyonsW06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Malin06,
  author       = {Helen Malin},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Evaluating student employee performance},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {214--218},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181264},
  doi          = {10.1145/1181216.1181264},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Malin06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Mansell06,
  author       = {Sarah S. Mansell},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Digi get it: student technology training},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {219--220},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181265},
  doi          = {10.1145/1181216.1181265},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Mansell06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MasudaNSY06,
  author       = {Hideo Masuda and
                  Michio Nakanishi and
                  Akinori Saitoh and
                  Seigo Yasutome},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Using coLinux to provide a linux environment on windows {PC} in public
                  computer labs},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {221--224},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181266},
  doi          = {10.1145/1181216.1181266},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MasudaNSY06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MasuyaYK06,
  author       = {Masato Masuya and
                  Takashi Yamanoue and
                  Shinichiro Kubota},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {An experience of monitoring university network security using a commercial
                  service and {DIY} monitoring},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {225--230},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181267},
  doi          = {10.1145/1181216.1181267},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MasuyaYK06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McCaulayL06,
  author       = {D. Scott McCaulay and
                  Matthew R. Link},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Research data storage available to researchers throughout the {U.S.}
                  via the TeraGrid},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {231--234},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181268},
  doi          = {10.1145/1181216.1181268},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McCaulayL06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McDowell06,
  author       = {Karen McDowell},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Now that we are all so well-educated about spyware, can we put the
                  bad guys out of business?},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {235--239},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181269},
  doi          = {10.1145/1181216.1181269},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McDowell06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McGrath06,
  author       = {Owen G. McGrath},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Balancing act: community and local requirements in an open source
                  development process},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {240--244},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181270},
  doi          = {10.1145/1181216.1181270},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McGrath06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McIntosh-ElkinsM06,
  author       = {Jeni McIntosh{-}Elkins and
                  Karen McRitchie},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Exploring the training wilderness},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {245--250},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181271},
  doi          = {10.1145/1181216.1181271},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McIntosh-ElkinsM06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McRitchie06,
  author       = {Karen McRitchie},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Student leadership teams: does the benefit outweigh their egos?},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {251--256},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181272},
  doi          = {10.1145/1181216.1181272},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McRitchie06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Mohr06,
  author       = {Johnathon A. Mohr},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {The {[216:} 1 Ratio]: bridging the growing support gap through proactive
                  deployment of emerging technologies},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {257--262},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181273},
  doi          = {10.1145/1181216.1181273},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Mohr06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MoralesS06,
  author       = {Stacey Morales and
                  Toni Sparks},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Creating synergy to make {I.T.} happen},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {263--266},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181274},
  doi          = {10.1145/1181216.1181274},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MoralesS06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Murnan06,
  author       = {Cynthia A. Murnan},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Expanding communication mechanisms: they're not just e-mailing anymore},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {267--272},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181275},
  doi          = {10.1145/1181216.1181275},
  timestamp    = {Thu, 28 Nov 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Murnan06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Murphy06,
  author       = {William P. Murphy III},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {{EMS:} a homegrown identity management system},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {281--286},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181277},
  doi          = {10.1145/1181216.1181277},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Murphy06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MurphyM06,
  author       = {Trevor M. Murphy and
                  Sharron Macklin},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Specialized computer labs: care and feeding},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {273--280},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181276},
  doi          = {10.1145/1181216.1181276},
  timestamp    = {Tue, 28 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/MurphyM06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/NicholsL06,
  author       = {Ron Nichols and
                  Larry Larraga},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Using video podcasts to enhance consulting},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {287--290},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181278},
  doi          = {10.1145/1181216.1181278},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/NicholsL06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/NishiyamaMW06,
  author       = {Mo Nishiyama and
                  Leslie J. McNeil and
                  Holly E. Wyatt},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {The matrix and beyond: expanding proactive resources for customers},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {291--294},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181279},
  doi          = {10.1145/1181216.1181279},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/NishiyamaMW06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Olsen06,
  author       = {Lorna Olsen},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Being there: a "teach them to fish..." approach to training and support
                  using WebEx\({}^{\mbox{TM}}\), videoconferencing, and the telephone},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {295--300},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181280},
  doi          = {10.1145/1181216.1181280},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Olsen06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OwenHLL06,
  author       = {Cherry Keahey Owen and
                  Doug Hale and
                  Ilhyun Lee and
                  Haesun K. Lee},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {The {UTPB} computer science research lab: running on student power},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {309--316},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181282},
  doi          = {10.1145/1181216.1181282},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/OwenHLL06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OwenP06,
  author       = {Cherry Keahey Owen and
                  Dustin Piper},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Using remote installation services for windows to streamline installations
                  in the {UTPB} computer science research lab},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {301--308},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181281},
  doi          = {10.1145/1181216.1181281},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/OwenP06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Pavolka06,
  author       = {Rita Pavolka},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Enhancing training {\&} documentation by eliminating artificial
                  boundaries},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {317--320},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181283},
  doi          = {10.1145/1181216.1181283},
  timestamp    = {Tue, 28 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Pavolka06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Pearson06,
  author       = {Teresa K. Pearson},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Tapping an unlimited resource: the young, talented and creative minds
                  of student workers},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {327--330},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181285},
  doi          = {10.1145/1181216.1181285},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Pearson06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Phalen06,
  author       = {Sean P. Phalen},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Residential installations for network access on Rollins College campus},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {331--332},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181286},
  doi          = {10.1145/1181216.1181286},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Phalen06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RickmanMVT06,
  author       = {Jon Rickman and
                  Merlin Miller and
                  Tabatha Verbick and
                  Kim Todd},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Notebook universities do not have to be expensive},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {333--338},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181287},
  doi          = {10.1145/1181216.1181287},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/RickmanMVT06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ritschard06,
  author       = {Mark R. Ritschard},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Cultivating an awesome {IT} staff},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {339--342},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181288},
  doi          = {10.1145/1181216.1181288},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Ritschard06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ritschard06a,
  author       = {Mark R. Ritschard},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Thin clients: the key to our success},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {343--346},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181289},
  doi          = {10.1145/1181216.1181289},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Ritschard06a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RuggP06,
  author       = {Elizabeth Rugg and
                  Wendy Pearle},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {ePortfolio: expanding the educational vision (our educational saga)},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {321--326},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181284},
  doi          = {10.1145/1181216.1181284},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/RuggP06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Rycroft06,
  author       = {Melissa E. Rycroft},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {No one needs it, (until they need it) implementing a new desktop backup
                  solution},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {347--352},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181290},
  doi          = {10.1145/1181216.1181290},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Rycroft06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SamuelW06,
  author       = {John V. Samuel and
                  Kevin J. Wilhite},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Increasing resources in times of budgetary constraints},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {353--355},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181291},
  doi          = {10.1145/1181216.1181291},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SamuelW06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sattler06,
  author       = {Nicole M. Sattler},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Computer lab reservations: improving how to manage multiple reservation
                  life cycles},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {356--360},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181292},
  doi          = {10.1145/1181216.1181292},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Sattler06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Schulz06,
  author       = {Carrie Schulz},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Bringing down the boundaries: creating an environment that brings
                  out the much needed internal motivation of support personnel},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {361--364},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181293},
  doi          = {10.1145/1181216.1181293},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Schulz06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ShumwayCWC06,
  author       = {Sian Shumway and
                  Jon A. Crumpler and
                  Christopher A. Washington and
                  Vivian Chang},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Hiring, training and tetaining: managing student employee turnover},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {368--373},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181295},
  doi          = {10.1145/1181216.1181295},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ShumwayCWC06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SmithD06,
  author       = {Jerry K. Smith and
                  Almond D. Dillard},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Assessing and conquering burnout},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {374--377},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181296},
  doi          = {10.1145/1181216.1181296},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SmithD06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SnyderF06,
  author       = {Jason Snyder and
                  Meredith Field},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {We got the message: creating an instant messenger service point},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {378--380},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181297},
  doi          = {10.1145/1181216.1181297},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SnyderF06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sperl06,
  author       = {Geoffrey Sperl},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Taming the help desk},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {381--386},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181298},
  doi          = {10.1145/1181216.1181298},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Sperl06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/TenCate06,
  author       = {Ari R. TenCate},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Expanding the boundaries through the use of technology in informal
                  learning spaces},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {387--392},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181299},
  doi          = {10.1145/1181216.1181299},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/TenCate06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Then06,
  author       = {Patrick Hang Hui Then},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Online student enrollment system},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {393--396},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181300},
  doi          = {10.1145/1181216.1181300},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Then06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Timmins06,
  author       = {Steven J. Timmins},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Student computing purchase programs},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {397--402},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181301},
  doi          = {10.1145/1181216.1181301},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Timmins06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Timmins06a,
  author       = {Steven J. Timmins},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Communicating using the desktop background},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {403--404},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181302},
  doi          = {10.1145/1181216.1181302},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Timmins06a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Washburn06,
  author       = {Pat Washburn},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Extreme makeover: lab edition},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {405--408},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181303},
  doi          = {10.1145/1181216.1181303},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Washburn06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Whiting06,
  author       = {Jennifer S. Whiting},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Moving {IT} beyond {IT}},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {409--412},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181304},
  doi          = {10.1145/1181216.1181304},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Whiting06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Wolff06,
  author       = {Terris B. Wolff},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Podcasting made simple},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {413--418},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181305},
  doi          = {10.1145/1181216.1181305},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Wolff06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WolskeLLB06,
  author       = {Martin Wolske and
                  Beth Larkee and
                  Kathy Lyons and
                  Kelly Bridgewater},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Lessons learned from the library: building partnerships between campus
                  and departmental {IT} support},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {419--423},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181306},
  doi          = {10.1145/1181216.1181306},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/WolskeLLB06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WongF06,
  author       = {Gary K. W. Wong and
                  Leslie D. Fife},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Needs assessment for campus-wide network services at Brigham Young
                  University Hawaii using {IEEE} 802.16 wireless network infrastructure},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {424--430},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181307},
  doi          = {10.1145/1181216.1181307},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/WongF06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WyattTV06,
  author       = {Patricia Wyatt and
                  Kim Todd and
                  Tabatha Verbick},
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Oh, my aching laptop: expanding the boundaries of campus computing
                  ergonomics},
  booktitle    = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  pages        = {431--439},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216.1181308},
  doi          = {10.1145/1181216.1181308},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/WyattTV06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/siguccs/2006,
  editor       = {Alex Nagorski and
                  Gordana Brouilette and
                  Carol Rhodes},
  title        = {Proceedings of the 34th Annual {ACM} {SIGUCCS} Conference on User
                  Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {https://doi.org/10.1145/1181216},
  doi          = {10.1145/1181216},
  isbn         = {1-59593-438-3},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/2006.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}