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BibTeX record journals/eswa/ChenSY12
@article{DBLP:journals/eswa/ChenSY12, author = {Chi{-}Kuang Chen and An{-}Jin Shie and Chang{-}Hsi Yu}, title = {A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases}, journal = {Expert Syst. Appl.}, volume = {39}, number = {1}, pages = {786--792}, year = {2012}, url = {https://doi.org/10.1016/j.eswa.2011.07.074}, doi = {10.1016/J.ESWA.2011.07.074}, timestamp = {Tue, 06 Jun 2017 22:26:25 +0200}, biburl = {https://dblp.org/rec/journals/eswa/ChenSY12.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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