BibTeX record journals/giq/Spiro14

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@article{DBLP:journals/giq/Spiro14,
  author       = {Linda Spiro},
  title        = {Customer Service.Gov: Technology Tools and Customer Service Principles
                  for Innovative and Entrepreneurial Government, Bruce McClendon, Mac
                  Birch, Ray Quay. Citygate Press, Folsom, {CA} (2013), {ISBN:} 978-0615808178},
  journal      = {Gov. Inf. Q.},
  volume       = {31},
  number       = {3},
  pages        = {499},
  year         = {2014},
  url          = {https://doi.org/10.1016/j.giq.2014.03.001},
  doi          = {10.1016/J.GIQ.2014.03.001},
  timestamp    = {Wed, 19 Feb 2020 14:16:52 +0100},
  biburl       = {https://dblp.org/rec/journals/giq/Spiro14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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