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20th I3E 2021: Galway, Ireland
- Denis Dennehy

, Anastasia Griva
, Nancy Pouloudi
, Yogesh K. Dwivedi
, Ilias O. Pappas
, Matti Mäntymäki
:
Responsible AI and Analytics for an Ethical and Inclusive Digitized Society - 20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021, Galway, Ireland, September 1-3, 2021, Proceedings. Lecture Notes in Computer Science 12896, Springer 2021, ISBN 978-3-030-85446-1
Adopting AI for Digital Transformation and Public Good
- Morten Johan Mygland, Morten Schibbye, Ilias O. Pappas

, Polyxeni Vassilakopoulou
:
Affordances in Human-Chatbot Interaction: A Review of the Literature. 3-17 - Lorentsa Gkinko, Amany R. Elbanna:

AI in the Workplace: Exploring Chatbot Use and Users' Emotions. 18-28 - Lorentsa Gkinko, Amany R. Elbanna:

Chatbots at Work: A Taxonomy of the Use of Chatbots in the Workplace. 29-39 - Mohammad I. Merhi:

A Process Model of Artificial Intelligence Implementation Leading to Proper Decision Making. 40-46 - Polyxeni Palaiogeorgou

, Christos A. Gizelis
, Antonis M. Misargopoulos
, Filippos Nikolopoulos-Gkamatsis
, Michalis Kefalogiannis
, Antonis M. Christonasis
:
AI: Opportunities and Challenges - The Optimal Exploitation of (Telecom) Corporate Data. 47-59 - Michael Nartey Agbeko

, John Effah
, Richard Boateng:
Electronic Procurement Practices in the Public Sector: The Case of an Inter-organizational Information System in Ghana. 60-70 - Albandari Alshahrani, Denis Dennehy, Matti Mäntymäki

:
Adopting Artificial Intelligence in the Saudi Arabian Public Sector: Preliminary Findings. 71-81 - Rogier van de Wetering:

Achieving Digital-Driven Patient Agility in the Era of Big Data. 82-93 - Samantha Champagnie, Janis L. Gogan

:
Responsible Machine Learning Pilot Test Projects: A Medical Coding Case Study. 94-106
AI and Analytics Decision Making
- Morteza Namvar

, Ali Intezari
:
Wise Data-Driven Decision-Making. 109-119 - Gregoris Mentzas, Katerina Lepenioti, Alexandros Bousdekis, Dimitris Apostolou

:
Data-Driven Collaborative Human-AI Decision Making. 120-131 - Amit Kumar Kushwaha

, Ruchika Pharswan, Arpan Kumar Kar:
Always Trust the Advice of AI in Difficulties? Perceptions Around AI in Decision Making. 132-143 - Ilias O. Pappas

, Devinder Thapa
:
Big Data Analytics Affordances for Social Innovation: A Theoretical Framework. 144-149 - Mouwafac Sidaoui, Nicholas Abrams, Abhishruti Adhikari:

COVID-19 Discrepancies Rising from Population Density Political Polarization Exacerbates Policy Gap. 150-158
AI Philosophy, Ethics and Governance
- Fred Niederman, Elizabeth White Baker:

Ethics and AI Issues: Old Container with New Wine? 161-172 - Vasiliki Koniakou

:
Governing Artificial Intelligence and Algorithmic Decision Making: Human Rights and Beyond. 173-184 - Daire Boyle

:
Analysing AI via Husserl and Kuhn How a Phenomenological Approach to Artificial Intelligence Imposes a Paradigm Shift. 185-197 - Rónán Kennedy

:
The Ethical Implications of Lawtech. 198-207 - Emmanouil Papagiannidis, Ida Merete Enholm, Christian Dremel, Patrick Mikalef, John Krogstie

:
Deploying AI Governance Practices: A Revelatory Case Study. 208-219 - Matti Minkkinen

, Markus Philipp Zimmer
, Matti Mäntymäki
:
Towards Ecosystems for Responsible AI - Expectations on Sociotechnical Systems, Agendas, and Networks in EU Documents. 220-232 - Tanay Chowdhury

, John Oredo
:
Ethics in AI - A Software Developmental and Philosophical Perspective. 233-241
Privacy and Transparency in a Digitised Society
- Jonas Wanner

, Lukas-Valentin Herm
, Kai Heinrich
, Christian Janiesch
:
Stop Ordering Machine Learning Algorithms by Their Explainability! An Empirical Investigation of the Tradeoff Between Performance and Explainability. 245-258 - Ayesha Nadeem, Olivera Marjanovic

, Babak Abedin
:
Gender Bias in AI: Implications for Managerial Practices. 259-270 - Khensani Xivuri

, Hossana Twinomurinzi
:
A Systematic Review of Fairness in Artificial Intelligence Algorithms. 271-284 - Sarah E. Carter

:
Is Downloading This App Consistent with My Values? - Conceptualizing a Value-Centered Privacy Assistant. 285-291 - Niels Netten, Arjen Suijker, Mortaza S. Bargh, Sunil Choenni:

Operationalization of a Glass Box Through Visualization: Applied to a Data Driven Profiling Approach. 292-304
Digital Enabled Sustainable Organisations and Societies
- Laurent Giraud, Ali Zaher, Selena Hernandez, Akram Al Ariss:

Artificial Intelligence and the Evolution of Managerial Skills: An Exploratory Study. 307-317 - Gustav du Plessis

, Hanlie Smuts
:
The Diffusion of Innovation Experience - Leveraging the Human Factor to Improve Technological Adoption Within an Organisation. 318-329 - Yashoda Karki

, Devinder Thapa
:
Exploring the Link Between Digitalization and Sustainable Development: Research Agendas. 330-341 - Abraham Kuuku Sam, Sara S. Saartjie Grobbelaar

:
Research Trends, Theories and Concepts on the Utilization of Digital Platforms in Agriculture: A Scoping Review. 342-355 - Abdul Qadir Soondka, Hanlie Smuts

:
The Impact of Industry 4.0 on the Business Models of Small and Medium Enterprises: A Systematic Literature Review. 356-367
Digital Technologies and Organisational Capabilities
- Jing Wang

, Pamela Y. Abbott
, Efpraxia D. Zamani
:
BIM as a Boundary Object in Construction Projects: A Knowledge-as-Practice Perspective. 371-382 - Hong Guo

, Jingyue Li
, Shang Gao
, Darja Smite
:
Understanding How Enterprise Architecture Contributes to Organizational Alignment. 383-396 - Rogier van de Wetering:

How EA-Driven Dynamic Capabilities Enable Agility: The Mediating Role of Digital Project Benefits. 397-410 - Yuzhen Zhu

, Efpraxia D. Zamani
, Jorge Tiago Martins
, Ana Cristina Vasconcelos
:
ICT-Based Inter-organisational Knowledge Exchange: A Narrative Literature Review Approach. 411-422 - Stefan Smuts

, Alta van der Merwe
, Hanlie Smuts
:
Industry 4.0 and Organisations: Key Organisational Capabilities. 423-438
Digitised Supply Chains
- Caleb Amankwaa Kumi

, David Asamoah
, Benjamin Agyei-Owusu
:
How Does IOS-Enabled Business Intelligence Enhance Supply Chain Performance? 441-453 - Conn Smyth

, Denis Dennehy
, Samuel Fosso Wamba
:
A Review of AI in the Supply Chain Industry: Preliminary Findings. 454-466 - Trevor Cadden, Guangming Cao, Raymond Treacy, Ying Yang, George Onofrei

:
Dynamic Capability Theory as a Lens to Investigate Big Data Analytics and Supply Chain Agility. 467-480 - Benjamin Agyei-Owusu

, Mawuli Kobla Amedofu
, David Asamoah
, Caleb Amankwaa Kumi
:
The Effect of Data Driven Culture on Customer Development and Firm Performance: The Role of Supply Chain Information Sharing and Supply Chain Information Quality. 481-492
Customer Behavior and E-business
- Elvira Ismagilova

, Yogesh K. Dwivedi, Nripendra P. Rana:
The Use of Elaboration Likelihood Model in eWOM Research: Literature Review and Weight-Analysis. 495-505 - Candice Petersen, Lisa F. Seymour

:
Explaining the Network of Factors that Influence the Timing of and Decision to Upgrade Enterprise Systems. 506-518 - Blessed Sarema

, Stephen Matope
:
An Overview of the Application of Sentiment Analysis in Quality Function Deployment. 519-531 - Matthias Murawski, Serena Scomparin, Markus Bick:

Cash is King, Isn't It? Payment Preferences and Switching Intentions of German Customers. 532-544 - Anastasia Griva

, Denis Dennehy
:
Mining Segmentation Patterns Using e-Commerce Retail Data: An Experience Report. 545-551
Blockchain
- Davit Marikyan

, Savvas Papagiannidis, Omer F. Rana
, Rajiv Ranjan:
Blockchain in a Business Model: Exploring Benefits and Risks. 555-566 - Joshua Leo

, M. J. Hattingh
:
Key Characteristics to Create Optimized Blockchain Consensus Algorithms. 567-579 - Sikho Luzipo, Aurona Gerber

:
A Systematic Literature Review of Blockchain Consensus Protocols. 580-595 - Jean Noonan, Patrick Doran:

Blockchain's Impact on Consumer's Perspective in the Luxury Fashion Industry: A Position Paper. 596-606
Information Systems Development
- Samuli Laato

, Matti Mäntymäki
, Teemu Birkstedt, A. K. M. Najmul Islam, Sami Hyrynsalmi:
Digital Transformation of Software Development: Implications for the Future of Work. 609-621 - Muhammad Ovais Ahmad

, Iftikhar Ahmad
, Iqra Sadaf Khan
:
Business Analytics Continuance in Software Development Projects - A Preliminary Analysis. 622-628 - Babu Veeresh Thummadi

:
Artificial Intelligence (AI) Capabilities, Trust and Open Source Software Team Performance. 629-640
Social Media and Analytics
- Kento Yoshikawa, Masatsugu Ichino, Hiroshi Yoshiura:

Modeling Malicious Behaviors and Fake News Dissemination on Social Networks. 643-655 - David Langley, Caoimhe Reidy, Mark Towey, Manisha, Denis Dennehy:

Developing Machine Learning Model for Predicting Social Media Induced Fake News. 656-669 - Gunjan Kumar, Jyoti Prakash Singh, Abhinav Kumar:

A Deep Multi-modal Neural Network for the Identification of Hate Speech from Social Media. 670-680 - Ransome Epie Bawack, Emilie Bonhoure:

Influencer is the New Recommender: Insights for Enhancing Social Recommender Systems. 681-691 - Vishal Mehra, Pooja Sarin

, Prabhsimran Singh, Ravinder Singh Sawhney, Arpan Kumar Kar:
Impact of COVID-19 Pandemic on E-participation of Fans in Sports Events. 692-703 - Samrat Gupta, Gaurav Jain, Amit Anand Tiwari:

Investigating the Dynamics of Polarization in Online Discourse During COVID-19 Pandemic. 704-709 - Lucia Castro Herrera

, Tim A. Majchrzak
, Devinder Thapa
:
Ecosystem of Social Media Listening Practices for Crisis Management. 710-722 - Prabhsimran Singh, Surleen Kaur, Yogesh K. Dwivedi, Sandeep Sharma, Ravinder Singh Sawhney:

#SDG13: Understanding Citizens Perspective Regarding Climate Change on Twitter. 723-733
Teaching and Learning
- Stephen Jackson, Niki Panteli

:
A Multi-level Analysis of Mistrust/Trust Formation in Algorithmic Grading. 737-743 - Carla Coetzee

, Machdel Matthee
:
Computational Numeracy (CN) for Under-Prepared, Novice Programming Students. 744-756 - Michael Lang

:
Using Data Analytics to Detect Possible Collusion in a Multiple Choice Quiz Test. 757-762 - Tayyeb Ahmed Khan

, Xin Zhao
:
Perceptions of Students for a Gamification Approach: Cities Skylines as a Pedagogical Tool in Urban Planning Education. 763-773 - Arthur E. van der Poll

, Izak van Zyl
, Jan H. Kroeze
:
Social Exclusion in Gamified Information Systems. 774-786

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