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5. KMGov 2004: Krems, Austria
- Maria A. Wimmer:

Knowledge Management in Electronic Government, 5th IFIP International Working Conference, KMGov 2004, Krems, Austria, May 17-19, 2004, Proceedings. Lecture Notes in Computer Science 3035, Springer 2004, ISBN 3-540-22002-X
KM Concepts and Methodologies
- Uwe Heck, Andreas Rogger:

Knowledge Management for E-service-Delivery - A Conceptual Approach within E-government. 1-8 - Meliha Handzic:

The Role of Knowledge Mapping in Electronic Government. 9-17
Strategies to Implement KM in the Public Sector
- Ailsa Kolsaker, Liz Lee-Kelley:

Reconceptualising Government in the New E-Ra. 18-26 - Kyoung Jun Lee:

Business Models and Governance Strategy of Policy Knowledge Service for National Knowledge Management. 27-36 - Sanda Zaharova, Kristine Zelmene:

Knowledge Management in Delivering Customer Oriented Services in Public Sector. 37-46 - Peter Parycek, Hanna Risku

:
Intercultural E-government. 47-53 - Ronald Roedl, Mark Nadjafi:

Bürgerzufriedenheit mit Portalen der öffentlichen Verwaltung - Ergebnisse einer Untersuchung über Zufriedenheitsmodelle und Vertrauensfragen im E-government. 54-69 - Kyoung Jun Lee, Byul Jeon:

Analysis of Best Practice Policy and Benchmarking Behavior for Government Knowledge Management. 70-79 - Michael E. Milakovich:

Rewarding Quality and Innovation: Awards, Charters, and International Standards as Catalysts for Change. 80-90
Knowledge Ontologies and Structuring Concepts for Public Administration
- Jacek Kitowski, Krzysztof Krawczyk, Marta Majewska, Mariusz Dziewierz, Renata Slota, Simon C. Lambert, Alistair J. Miles, Alvaro E. Arenas, Ladislav Hluchý

, Zoltán Balogh, Michal Laclavik, Sabine Delaître, Gianni Viano, Simona Stringa, Pasqualino Ferrentino:
Model of Experience for Public Organisations with Staff Mobility. 91-100 - Vassilios Peristeras

, Konstantinos A. Tarabanis
:
The Governance Enterprise Architecture (GEA) High-Level Object Model. 101-110 - Richard J. Daddieco:

Retrieving Knowledge in E-government: The Prospects of Ontology for Regulatory Domain Record Keeping Systems. 111-121 - Efthimios Tambouris, Stelios Gorilas, Gregory Kavadias, Dimitris Apostolou

, Andreas Abecker, Ljiljana Stojanovic, Gregoris Mentzas:
Ontology-Enabled E-gov Service Configuration: An Overview of the OntoGov Project. 122-127 - Bostjan Bercic, Mirko Vintar:

Simple Life-Events Ontology in SU(M)O-KIF. 128-135
Technologies for KM Support in Public Administrations
- Vincenzo Della Mea, Marco Pittaro, Vito Roberto:

Knowledge Management and Modelling in Health Care Organizations: The Standard Operating Procedures. 136-146 - Anamarija Leben, Marko Bohanec:

Architecture of an Active Life-Event Portal: A Knowledge-Based Approach. 147-156 - Adriana Maria C. M. Figueiredo, Aqueo Kamada, Luciano Lançia Damasceno, Marcos Antônio Rodrigues, Manuel de Jesus Mendes:

Metadata Repository Support for Legacy Knowledge Discovery in Public Administrations. 157-165
Requirements Engineering for KM
- Paolo Bresciani, Paolo Donzelli, Sara Ferrari, Fabrizio Sannicolò:

Knowledge Elicitation and Modeling for E-government: A Practical Approach. 166-177 - Dimitra Pappa, Constantin Makropoulos:

Designing a Brokerage Platform for the Delivery of E-government Services to the Public. 178-189 - Andrea Resca:

How to Develop E-government: The Italian Case. 190-200 - Erika Sudár, Dávid Peto, András Gábor:

Modeling the Penetration of the Information Society Paradigm. 201-209
Representing (Legal/Procedural) Knowledge
- Andrea Bolioli, Pietro Mercatali, Francesco Romano:

Formal Models for a Legislative Grammar. Explicit Text Amendment. 210-227 - Rob Peters, Tom M. van Engers:

The Legal Atlas ©: Map-Based Navigation and Accessibility of Legal Knowledge Sources. 228-236 - Réka Vas

, Barna Kovács, András Gábor:
E-CRIME System: A Knowledge Management Application in Public Administration. 237-248
KM Support for Democratic Processes and Citizen Participation
- Stefanie Röder, Winfried Tautges:

Designing Participatory Processes. 249-256 - Adele Celino, Grazia Concilio:

Developing a Collaborative Learning Support System for a Natural Protected Area. 257-268 - Maria Angela Biasiotti, Roberta Nannucci:

Learning to Become an E-citizen: The European and Italian Policies. 269-280
Examples of KM in Public Administrations and Case Studies
- Soonhee Kim, Hyangsoo Lee:

Organizational Factors Affecting Knowledge Sharing Capabilities in E-government: An Empirical Study. 281-293 - Barbara Bardzki, Vivien Reid:

Knowledge Sharing and Creation: The Bricks and Mortar of Intra-organisational Co-operation within a Scottish Local Authority. 294-303 - Olivier Glassey:

PETALE: Case Study of a Knowledge Reengineering Project. 304-309 - Richard J. Daddieco:

The U.S. vs. Fiber Materials, Inc.: A Case Study in Knowledge Failure. 310-316
Research in Progress
- Ling Lan:

E-government: A Catalyst to Good Governance in China. 317-324 - Nyayapati V. L. N. Balramdas, Gade Lakshmi

:
Priming E-governance for Quality of Growth. 325-334 - Wichian Chutimaskul, Vithida Chongsuphajaisiddhi:

A Framework for Developing Local E-government. 335-340

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