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Dragan Cockalo

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2012
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Dragan Cockalo, Dejan Djordjevic, Zvonko Sajfert, Vesna K. Spasojevic Brkic, Milan Nikolic:
The elements of customer satisfaction model in Serbian conditions. Int. J. Serv. Technol. Manag. 17(1): 87-108 (2012)

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