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Marko Jäntti
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2020 – today
- 2024
- [j2]Marko Jäntti, Markus Aho
:
Quality aspects of digital forest service management: a case study. Softw. Qual. J. 32(1): 75-94 (2024) - 2023
- [c27]Sanna Heikkinen, Marko Jäntti, Markku Tukiainen:
Continual Service Improvement: A Systematic Literature Review. QUATIC 2023: 30-44 - 2022
- [c26]Marko Jäntti
, Markus Aho
:
Improving the Quality of ICT and Forestry Service Processes with Digital Service Management Approach: A Case Study on Forestry Liquids. QUATIC 2022: 175-189 - 2020
- [c25]Marko Jäntti
:
Studying Data Privacy Management in Small and Medium-Sized IT Companies. IIT 2020: 57-62 - [c24]Sanna Heikkinen, Marko Jäntti
, Kaija Saranto:
Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study. QUATIC 2020: 155-168
2010 – 2019
- 2019
- [c23]Sanna Heikkinen, Marko Jäntti
:
Studying Continual Service Improvement and Monitoring the Quality of ITSM. QUATIC 2019: 193-206 - 2017
- [c22]Mehdi Panjwani, Marko Jäntti
:
Data Protection & Security Challenges in Digital & IT Services: A Case Study. ICCA 2017: 379-383 - 2016
- [j1]Marko Jäntti
, Virpi Hotti
:
Defining the relationships between IT service management and IT service governance. Inf. Technol. Manag. 17(2): 141-150 (2016) - [c21]Mehdi Panjwani, Marko Jäntti
, Juuso Sormunen:
IT Service Management from a Perspective of Small and Medium Sized Companies. QUATIC 2016: 210-215 - 2015
- [c20]Kari Saarelainen, Marko Jäntti
:
A Case Study on Improvement of Incident Investigation Process. EuroSPI 2015: 17-28 - 2013
- [c19]Marko Jäntti
, Terry Rout:
Improving IT Service Operation Processes. PROFES 2013: 359-362 - [c18]Marko Jäntti
, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel:
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. SPICE 2013: 176-187 - 2012
- [c17]Sanna Heikkinen, Marko Jäntti
:
Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies. DEXA Workshops 2012: 55-59 - [c16]Sanna Heikkinen, Marko Jäntti
:
Establishing a Continual Service Improvement Model: A Case Study. EuroSPI 2012: 61-72 - [c15]Marko Jäntti
, Antti Suhonen:
Improving Service Level Management Practices: A Case Study in an IT Service Provider Organization. IIAI-AAI 2012: 139-144 - [c14]Marko Jäntti
:
Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering. PROFES 2012: 218-232 - 2011
- [c13]Marko Jäntti
:
Improving Incident Management Processes in Two IT Service Provider Companies. DEXA Workshops 2011: 26-30 - [c12]Marko Jäntti, Julia Järvinen:
Improving the Deployment of IT Service Management Processes: A Case Study. EuroSPI 2011: 37-48 - 2010
- [c11]Marko Jäntti
, Jaakko Kalliokoski:
Identifying Knowledge Management Challenges in a Service Desk: A Case Study. eKNOW 2010: 100-105 - [c10]Antti Lahtela, Marko Jäntti
:
Improving IT Service Management Processes: A Case Study on IT Service Support. EuroSPI 2010: 95-106 - [c9]Antti Lahtela, Marko Jäntti
, Jukka Kaukola:
Implementing an ITIL-Based IT Service Management Measurement System. ICDS 2010: 249-254 - [c8]Hanna-Miina Sihvonen, Marko Jäntti
:
Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges. ICSEA 2010: 232-237
2000 – 2009
- 2009
- [c7]Marko Jäntti
, Kirsi Tanskanen, Jukka Kaukola:
Knowledge Management Challenges in Customer Support: A Case Study. eKNOW 2009: 78-83 - [c6]Marko Jäntti
:
Defining Requirements for an Incident Management System: A Case Study. ICONS 2009: 184-189 - [c5]Marko Jäntti
:
Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. PROFES 2009: 317-331 - 2008
- [c4]Marko Jäntti
, Niko Pylkkänen:
Improving Customer Support Processes: A Case Study. PROFES 2008: 317-329 - 2007
- [c3]Marko Jäntti
, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen:
Improving the Problem Management Process from Knowledge Management Perspective. PROFES 2007: 389-401 - 2006
- [c2]Marko Jäntti
, Kari Kinnunen:
Improving the Software Problem Management Process: A Case Study. EuroSPI 2006: 40-49 - [c1]Marko Jäntti
, Tanja Toroi, Anne Eerola:
Difficulties in Establishing a Defect Management Process: A Case Study. PROFES 2006: 142-150
Coauthor Index
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last updated on 2024-04-25 05:53 CEST by the dblp team
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