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ORCIDMor Armony
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2020 – today
- 2021
[j22]Mor Armony
, Guillaume Roels, Hummy Song:
Pooling Queues with Strategic Servers: The Effects of Customer Ownership. Oper. Res. 69(1): 13-29 (2021)- [j21]Yuqian Xu, Mor Armony, Anindya Ghose:
The Interplay Between Online Reviews and Physician Demand: An Empirical Investigation. Manag. Sci. 67(12): 7344-7361 (2021)
2010 – 2019
- 2019
- [j20]Mor Armony, Efrat Perel, Nir Perel, Uri Yechiali:
Exact analysis for multiserver queueing systems with cross selling. Ann. Oper. Res. 274(1-2): 75-100 (2019) - [j19]Mor Armony, Rami Atar, Harsha Honnappa:
Asymptotically Optimal Appointment Schedules. Math. Oper. Res. 44(4): 1345-1380 (2019) - 2017
- [j18]Rouba Ibrahim, Mor Armony, Achal Bassamboo:
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems. Manag. Sci. 63(6): 1762-1780 (2017) - [j17]Christos Zacharias, Mor Armony:
Joint Panel Sizing and Appointment Scheduling in Outpatient Care. Manag. Sci. 63(11): 3978-3997 (2017) - 2016
- [j16]Carri W. Chan, Mor Armony, Nicholas Bambos:
Maximum weight matching with hysteresis in overloaded queues with setups. Queueing Syst. Theory Appl. 82(3-4): 315-351 (2016) - 2013
- [j15]Amy R. Ward, Mor Armony:
Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers. Oper. Res. 61(1): 228-243 (2013) - 2011
- [j14]Mor Armony, Avishai Mandelbaum:
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. Oper. Res. 59(1): 50-65 (2011) - 2010
- [j13]Mor Armony, Amy R. Ward:
Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems. Oper. Res. 58(3): 624-637 (2010) - [j12]Mor Armony, Itai Gurvich:
When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance. Manuf. Serv. Oper. Manag. 12(3): 470-488 (2010)
2000 – 2009
- 2009
- [j11]Mor Armony, Nahum Shimkin, Ward Whitt:
The Impact of Delay Announcements in Many-Server Queues with Abandonment. Oper. Res. 57(1): 66-81 (2009) - [j10]Itay Gurvich, Mor Armony, Constantinos Maglaras:
Cross-Selling in a Call Center with a Heterogeneous Customer Population. Oper. Res. 57(2): 299-313 (2009) - [j9]Mor Armony, Erica L. Plambeck, Sridhar Seshadri:
Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV). Manuf. Serv. Oper. Manag. 11(1): 19-32 (2009) - 2008
- [j8]Itay Gurvich, Mor Armony, Avishai Mandelbaum:
Service-Level Differentiation in Call Centers with Fully Flexible Servers. Manag. Sci. 54(2): 279-294 (2008) - 2005
- [j7]Mor Armony, Erica L. Plambeck:
The Impact of Duplicate Orders on Demand Estimation and Capacity Investment. Manag. Sci. 51(10): 1505-1518 (2005) - [j6]Mor Armony:
Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers. Queueing Syst. Theory Appl. 51(3-4): 287-329 (2005) - 2004
- [j5]Mor Armony, Constantinos Maglaras:
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design. Oper. Res. 52(2): 271-292 (2004) - [j4]Mor Armony, Constantinos Maglaras:
Contact Centers with a Call-Back Option and Real-Time Delay Information. Oper. Res. 52(4): 527-545 (2004) - 2003
- [j3]Mor Armony, Moshe Haviv:
Price and delay competition between two service providers. Eur. J. Oper. Res. 147(1): 32-50 (2003) - [j2]Mor Armony, Nicholas Bambos:
Queueing Dynamics and Maximal Throughput Scheduling in Switched Processing Systems. Queueing Syst. Theory Appl. 44(3): 209-252 (2003) - 2000
- [j1]Mor Armony, John G. Klincewicz, Hanan Luss, Moshe B. Rosenwein:
Design of Stacked Self-Healing Rings Using a Genetic Algorithm. J. Heuristics 6(1): 85-105 (2000)
Coauthor Index
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