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"Extracting "broken expectations" from call center records: why and ..."

Aylin Koca, Aarnout Brombacher (2008)

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DOI: 10.1145/1358628.1358795

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Aylin Koca, Aarnout Brombacher:
Extracting "broken expectations" from call center records: why and how. CHI Extended Abstracts 2008: 2985-2990

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