"Probing the Depths of Language Models' Contact-Center Knowledge for ..."

Digvijay Ingle et al. (2024)

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DOI: 10.18653/V1/2024.EMNLP-INDUSTRY.60

access: open

type: Conference or Workshop Paper

metadata version: 2025-06-13

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Digvijay Ingle, Aashraya Sachdeva, Surya Prakash Sahu, Mayank Sati, Cijo George, Jithendra Vepa:
Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance. EMNLP (Industry Track) 2024: 790-804

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