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"The impact of forced use on customer adoption of self-service technologies."

Shunzhong Liu (2012)

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DOI: 10.1016/J.CHB.2012.02.002

access: closed

type: Journal Article

metadata version: 2020-02-18

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Shunzhong Liu:
The impact of forced use on customer adoption of self-service technologies. Comput. Hum. Behav. 28(4): 1194-1201 (2012)

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