"Engaging bystanders in response to online trolling customer misbehavior ..."

Aimee Riedel et al. (2025)

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DOI: 10.1016/J.IJINFOMGT.2025.102957

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type: Journal Article

metadata version: 2025-10-14

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Aimee Riedel, Rory Mulcahy, Amanda Beatson, Byron W. Keating:
Engaging bystanders in response to online trolling customer misbehavior through service organization response strategies. Int. J. Inf. Manag. 85: 102957 (2025)

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