"Managing product returns in customer-centric e-tail environments."

Hokey Min, Chang Seong Ko, Hyun-Jeung Ko (2008)

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DOI: 10.1504/IJSTM.2008.016811

access: closed

type: Journal Article

metadata version: 2020-07-30

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Hokey Min, Chang Seong Ko, Hyun-Jeung Ko:
Managing product returns in customer-centric e-tail environments. Int. J. Serv. Technol. Manag. 9(1): 51-70 (2008)

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