"Reengineering call centre operations using simulation."

Hokey Min, Vincent Yu (2008)

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DOI: 10.1504/IJSTM.2008.016812

access: closed

type: Journal Article

metadata version: 2020-07-30

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Hokey Min, Vincent Yu:
Reengineering call centre operations using simulation. Int. J. Serv. Technol. Manag. 9(1): 71-78 (2008)

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