"The diffusion of interactive technology at the customer interface."

Philippa Ward, Barry J. Davies, Helen Wright (2000)

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DOI: 10.1504/IJSTM.2000.001567

access: closed

type: Journal Article

metadata version: 2020-10-26

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Philippa Ward, Barry J. Davies, Helen Wright:
The diffusion of interactive technology at the customer interface. Int. J. Serv. Technol. Manag. 1(1): 58-82 (2000)

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