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"Service Recovery Encounters in the Classroom: Exploring the Attributes of ..."

Sneha Chandra, Thorsten Gruber, Anthony Lowrie (2012)

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DOI: 10.4018/IJTEM.2012070101

access: closed

type: Journal Article

metadata version: 2020-08-07

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Sneha Chandra, Thorsten Gruber, Anthony Lowrie:
Service Recovery Encounters in the Classroom: Exploring the Attributes of Professors Desired by Male and Female Students. Int. J. Technol. Educ. Mark. 2(2): 1-19 (2012)

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