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"From self-service to super-service: a resource mapping framework for ..."
Christopher S. Campbell, Paul P. Maglio, Mark M. Davis (2011)
- Christopher S. Campbell, Paul P. Maglio, Mark M. Davis:
From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer. Inf. Syst. E Bus. Manag. 9(2): 173-191 (2011)
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