"Modeling Daily Arrivals to a Telephone Call Center."

Athanassios N. Avramidis, Alexandre Deslauriers, Pierre L'Ecuyer (2004)

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DOI: 10.1287/MNSC.1040.0236

access: closed

type: Journal Article

metadata version: 2021-10-14

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Athanassios N. Avramidis, Alexandre Deslauriers, Pierre L'Ecuyer:
Modeling Daily Arrivals to a Telephone Call Center. Manag. Sci. 50(7): 896-908 (2004)

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