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2020 – today

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2024
[c29]
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Shivali Agarwal, Sridhar Chimalakonda, Saravanan Krishnan, Vini Kanvar, Samveg Shah:
Tutorial Report on Legacy Software Modernization: A Journey From Non-AI to Generative AI Approaches. ISEC 2024: 19:1-19:3
2022
[c28]
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  - conf/IEEEcloud/VenkateshA22
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Dasari Surya Sai Venkatesh, Shivali Agarwal:
Data Access Pattern Recommendations for Microservices Architecture. CLOUD 2022: 241-243
[c27]
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Saravanan Krishnan, Alex Mathai, Amith Singhee, Atul Kumar, Shivali Agarwal, Keerthi Narayan Raghunath, David Wenk:
Incremental Analysis of Legacy Applications Using Knowledge Graphs for Application Modernization. COMAD/CODS 2022: 250-254
2021
[c26]
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Shivali Agarwal, Raunak Sinha, Giriprasad Sridhara, Pratap Das, Utkarsh Desai, Srikanth Tamilselvam, Amith Singhee, Hiroaki Nakamuro:
Monolith to Microservice Candidates using Business Functionality Inference. ICWS 2021: 758-763
[c25]
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Atri Mandal, Saranya Gupta, Shivali Agarwal, Prateeti Mohapatra:
Improved Topology Extraction Using Discriminative Parameter Mining of Logs. PAKDD (1) 2021: 333-345
2020
[j2]
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Shivali Agarwal, Jayachandu Bandlamudi, Atri Mandal, Anupama Ray, Giriprasad Sridhara:
Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study. AI Mag. 41(3): 45-62 (2020)
[c24]
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Xue Han, Lianxue Hu, Lijun Mei, Yabin Dang, Shivali Agarwal, Xin Zhou, Pengwei Hu:
A-BPS: Automatic Business Process Discovery Service using Ordered Neurons LSTM. ICWS 2020: 428-432
[i5]
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  - journals/corr/abs-2001-01243
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Xue Han, Lianxue Hu, Yabin Dang, Shivali Agarwal, Lijun Mei, Shaochun Li, Xin Zhou:
Automatic Business Process Structure Discovery using Ordered Neurons LSTM: A Preliminary Study. CoRR abs/2001.01243 (2020)
[i4]
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  - journals/corr/abs-2010-10156
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Shivali Agarwal, Shubham Atreja, Vikas Agarwal:
Extracting Procedural Knowledge from Technical Documents. CoRR abs/2010.10156 (2020)

2010 – 2019

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2019
[c23]
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Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara:
Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AI. AAAI 2019: 9381-9388
[c22]
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Atri Mandal, Shivali Agarwal, Nikhil Malhotra, Giriprasad Sridhara, Anupama Ray, Daivik Swarup:
Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis. ICSOC 2019: 431-446
[i3]
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  - journals/corr/abs-1908-01351
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Atri Mandal, Shivali Agarwal, Nikhil Malhotra, Giriprasad Sridhara, Anupama Ray, Daivik Swarup:
Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis. CoRR abs/1908.01351 (2019)
2018
[c21]
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Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara:
Cognitive System to Achieve Human-Level Accuracy in Automated Assignment of Helpdesk Email Tickets. ICSOC 2018: 332-341
[i2]
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  - journals/corr/abs-1808-02636
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Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara:
Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets. CoRR abs/1808.02636 (2018)
2017
[j1]
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Shivali Agarwal, Vishalaksh Aggarwal, Arjun R. Akula, Gargi Banerjee Dasgupta, Giriprasad Sridhara:
Automatic problem extraction and analysis from unstructured text in IT tickets. IBM J. Res. Dev. 61(1): 4:41-4:52 (2017)
[c20]
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Mayukh Rath, Shivali Agarwal, R. K. Shyamasundar:
Semi Supervised NLP Based Classification of Malware Documents. ICISS 2017: 334-344
[c19]
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Shivali Agarwal, Shubham Atreja, Gargi Dasgupta:
Continuous Learning as a Service for Conversational Virtual Agents. ICSOC 2017: 641-656
[c18]
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Shubham Atreja, Shivali Agarwal, Gargi Banerjee Dasgupta, Dennis A. Perpetua:
"Learning Relevance" as a Service for Improving Search Results in Technical Discussion Forums. ICWS 2017: 684-691
2016
[c17]
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Vishalaksh Aggarwal, Shivali Agarwal, Gaargi Banerjee Dasgupta, Giriprasad Sridhara, Vijay E:
ReAct: A System for Recommending Actions for Rapid Resolution of IT Service Incidents. SCC 2016: 1-8
[c16]
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Shivali Agarwal, Giriprasad Sridhara, Gargi Dasgupta:
Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems. ICSOC 2016: 221-235
2014
[c15]
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  - conf/icsoc/KalraAD14
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Sumit Kalra, Shivali Agarwal, Gargi Dasgupta:
How to Enable Multiple Skill Learning in a SLA Constrained Service System? ICSOC 2014: 260-274
[c14]
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Gargi Dasgupta, Tapan Kumar Nayak, Arjun R. Akula, Shivali Agarwal, Shripad J. Nadgowda:
Towards Auto-remediation in Services Delivery: Context-Based Classification of Noisy and Unstructured Tickets. ICSOC 2014: 478-485
[c13]
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  - conf/noms/HotkarAM14
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Parshuram S. Hotkar, Shivali Agarwal, Sahil Mhaskar:
Hybridsourcing: A novel work allocation mechanism to provide controlled autonomy to workers. NOMS 2014: 1-8
[i1]
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Lav R. Varshney, Shivali Agarwal, Yi-Min Chee, Renuka Sindhgatta, Daniel V. Oppenheim, Juhnyoung Lee, Krishna Ratakonda:
Cognitive Coordination of Global Service Delivery. CoRR abs/1406.0215 (2014)
2013
[c12]
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  - conf/bpm/LiuASL13
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Rong Liu, Shivali Agarwal, Renuka Sindhgatta, Juhnyoung Lee:
Accelerating Collaboration in Task Assignment Using a Socially Enhanced Resource Model. BPM 2013: 251-258
[c11]
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Shivali Agarwal, Renuka Sindhgatta, Gargi Banerjee Dasgupta:
Does One-Size-Fit-All Suffice for Service Delivery Clients? ICSOC 2013: 177-191
[c10]
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Gargi Banerjee Dasgupta, Renuka Sindhgatta, Shivali Agarwal:
Behavioral Analysis of Service Delivery Models. ICSOC 2013: 652-666
2012
[c9]
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  - conf/kdd/AgarwalSS12
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Shivali Agarwal, Renuka Sindhgatta, Bikram Sengupta:
SmartDispatch: enabling efficient ticket dispatch in an IT service environment. KDD 2012: 1393-1401
2011
[c8]
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  - conf/icdcn/AgarwalJS11
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Shivali Agarwal, Saurabh Joshi, Rudrapatna K. Shyamasundar:
Distributed Generalized Dynamic Barrier Synchronization. ICDCN 2011: 143-154
2010
[c7]
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  - conf/birthday/AgarwalS10
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Shivali Agarwal, R. K. Shyamasundar:
A Proof System for a PGAS Language. Concurrency, Compositionality, and Correctness 2010: 162-184

2000 – 2009

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2009
[c6]
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  - conf/isaac/AgarwalNS09
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Shivali Agarwal, Ankur Narang, R. K. Shyamasundar:
Distributed Scheduling of Parallel Hybrid Computations. ISAAC 2009: 1144-1154
[c5]
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R. K. Shyamasundar, Shivali Agarwal:
Brief announcement: distributed phase synchronization of dynamic set of processes. PODC 2009: 274-275
2008
[c4]
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  - conf/aplas/AgarwalBNSV08
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Shivali Agarwal, Rajkishore Barik, V. Krishna Nandivada, R. K. Shyamasundar, Pradeep Varma:
Static Detection of Place Locality and Elimination of Runtime Checks. APLAS 2008: 53-74
[c3]
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  - conf/hpcc/AgarwalBS08
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Shivali Agarwal, Rajkishore Barik, R. K. Shyamasundar:
A Static Characterization of Affinity in a Distributed Program. HPCC 2008: 572-579
2007
[c2]
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Shivali Agarwal, Rajkishore Barik, Vivek Sarkar, R. K. Shyamasundar:
May-happen-in-parallel analysis of X10 programs. PPoPP 2007: 183-193
[c1]
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  - conf/spaa/AgarwalBBSSY07
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Shivali Agarwal, Rajkishore Barik, Dan Bonachea, Vivek Sarkar, R. K. Shyamasundar, Katherine A. Yelick:
Deadlock-free scheduling of X10 computations with bounded resources. SPAA 2007: 229-240

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