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Journal Articles
- 2023
[j19]Zhongbin Wang
, Luyi Yang, Shiliang Cui, Sezer Ülkü, Yong-Pin Zhou:
Pooling Agents for Customer-Intensive Services. Oper. Res. 71(3): 860-875 (2023)- 2022
- [j18]Qiuping Yu, Yiming Zhang, Yong-Pin Zhou:
Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform. Manag. Sci. 68(8): 5745-5757 (2022) - 2021
- [j17]Masoud Kamalahmadi, Qiuping Yu, Yong-Pin Zhou:
Call to Duty: Just-in-Time Scheduling in a Restaurant Chain. Manag. Sci. 67(11): 6751-6781 (2021) - 2018
- [j16]Jingqi Wang, Yong-Pin Zhou:
Impact of Queue Configuration on Service Time: Evidence from a Supermarket. Manag. Sci. 64(7): 3055-3075 (2018) - 2015
- [j15]Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou, Lei Li:
The impact of users' characteristics on customer lifetime value raising: evidence from mobile data service in China. Inf. Technol. Manag. 16(4): 273-290 (2015) - [j14]Noah Gans, Haipeng Shen, Yong-Pin Zhou, Nikolay Korolev, Alan McCord, Herbert Ristock:
Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling. Manuf. Serv. Oper. Manag. 17(4): 571-588 (2015) - 2014
- [j13]Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou:
How does customer self-construal moderate CRM value creation chain? Electron. Commer. Res. Appl. 13(5): 295-304 (2014) - 2012
- [j12]Apurva Jain, Kamran Moinzadeh, Yong-Pin Zhou:
A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost. Oper. Res. 60(5): 1098-1110 (2012) - [j11]Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu:
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study. Inf. Technol. Manag. 13(4): 281-296 (2012) - [j10]Vijay Mehrotra, Kevin Ross, Geoffrey S. Ryder, Yong-Pin Zhou:
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers. Manuf. Serv. Oper. Manag. 14(1): 66-81 (2012) - 2009
- [j9]Jiayin Qi, Li Zhang, Yanping Liu, Ling Li, Yong-Pin Zhou, Yao Shen, Liang Liang, Huaizu Li:
ADTreesLogit model for customer churn prediction. Ann. Oper. Res. 168(1): 247-265 (2009) - 2008
- [j8]Z. Justin Ren, Yong-Pin Zhou:
Call Center Outsourcing: Coordinating Staffing Level and Service Quality. Manag. Sci. 54(2): 369-383 (2008) - [j7]Yung-Ming Li, Yong Tan, Yong-Pin Zhou:
Analysis of scale effects in peer-to-peer networks. IEEE/ACM Trans. Netw. 16(3): 590-602 (2008) - 2007
- [j6]Mustafa Çagri Gürbüz, Kamran Moinzadeh, Yong-Pin Zhou:
Coordinated Replenishment Strategies in Inventory/Distribution Systems. Manag. Sci. 53(2): 293-307 (2007) - [j5]Noah Gans, Yong-Pin Zhou:
Call-Routing Schemes for Call-Center Outsourcing. Manuf. Serv. Oper. Manag. 9(1): 33-50 (2007) - 2006
- [j4]Francis de Véricourt, Yong-Pin Zhou:
On the incomplete results for the heterogeneous server problem. Queueing Syst. Theory Appl. 52(3): 189-191 (2006) - 2005
- [j3]Francis de Véricourt, Yong-Pin Zhou:
Managing Response Time in a Call-Routing Problem with Service Failure. Oper. Res. 53(6): 968-981 (2005) - 2003
- [j2]Noah Gans, Yong-Pin Zhou:
A Call-Routing Problem with Service-Level Constraints. Oper. Res. 51(2): 255-271 (2003) - 2002
- [j1]Noah Gans, Yong-Pin Zhou:
Managing Learning and Turnover in Employee Staffing. Oper. Res. 50(6): 991-1006 (2002)
Coauthor Index
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