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ORCIDAileen Cater-Steel
Person information
- affiliation: University of Southern Queensland, Toowoomba, QLD, Australia
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2020 – today
- 2021
[j27]Ransford Mensah
, Aileen Cater-Steel, Mark Toleman:
Factors affecting e-government adoption in Liberia: A practitioner perspective. Electron. J. Inf. Syst. Dev. Ctries. 87(3) (2021)- [j26]Moyassar Zuhair Al-Taie, Mohamed Abdalla Nour, Aileen Cater-Steel:
An Empirical Assessment of the Relationship Between Information Intensity and IT Leaders' Role and Structural Power. J. Glob. Inf. Manag. 29(6): 1-25 (2021) - 2020
- [j25]Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Suren Behari, Mohammad Mehdi Rajaeian:
Development and evaluation of a software-mediated process assessment method for IT service management. Inf. Manag. 57(4): 103213 (2020) - [c47]Ransford Mensah, Aileen Cater-Steel, Mark Toleman:
Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia. ACIS 2020: 47 - [c46]Ransford Mensah, Aileen Cater-Steel, Mark Toleman:
A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia. PACIS 2020: 132
2010 – 2019
- 2019
- [j24]Aileen Cater-Steel, Mark Toleman, Mohammad Mehdi Rajaeian:
Design Science Research in Doctoral Projects: An Analysis of Australian Theses. J. Assoc. Inf. Syst. 20(12): 3 (2019) - [j23]Malcolm Blumberg, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Jeffrey Soar:
Effective organisational change to achieve successful ITIL implementation. J. Enterp. Inf. Manag. 32(3): 496-516 (2019) - 2018
- [j22]Moyassar Zuhair Al-Taie, Michael Lane, Aileen Cater-Steel:
An Empirical Assessment of the CIO Role Expectations Instrument Using PLS Path Modelling. Commun. Assoc. Inf. Syst. 42: 1 (2018) - [j21]Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout:
Benefits and relevance of International Standards in a design science research project for process assessments. Comput. Stand. Interfaces 60: 48-56 (2018) - [c45]Muralidharan Ramakrishnan, Anup Shrestha, Aileen Cater-Steel, Jeffrey Soar:
IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model. ACIS 2018: 32 - 2017
- [j20]Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane:
A systematic literature review and critical assessment of model-driven decision support for IT outsourcing. Decis. Support Syst. 102: 42-56 (2017) - [c44]Ahmed Attiya, Aileen Cater-Steel, Jeffrey Soar, Shahab Abdulla:
The perceived public value of social media in Queensland local Councils. ACIS 2017: 8 - [c43]Craig Baty, Michael Lane, Aileen Cater-Steel, Mustafa A. Ally:
The Role of National Culture in the Strategic Use of and Investment in ICT: A Comparative Study of Japanese and Australian Organisations. ACIS 2017: 82 - [c42]Aileen Cater-Steel, Mark Toleman, Mohammad Mehdi Rajaeian:
An Analysis of Design Science Research Adoption in Doctoral Projects in Australia. ACIS 2017: 85 - [c41]Mehdi Asgarkhani, Aileen Cater-Steel, Mark Toleman, Mustafa A. Ally:
Failed IT projects: is poor IT governance to blame? ACIS 2017: 103 - [c40]Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Mark Toleman, Duncan Troup:
The phenomenon of P3 community for IT support: a crowd-support case study. CONF-IRM 2017: 33 - [c39]Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout:
The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment. SPICE 2017: 438-451 - 2016
- [j19]Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar:
Determinants of perceived usefulness of e-learning systems. Comput. Hum. Behav. 64: 843-858 (2016) - [j18]Aileen Cater-Steel, Raul Valverde, Anup Shrestha, Mark Toleman:
Decision support systems for IT service management. Int. J. Inf. Decis. Sci. 8(3): 284-304 (2016) - [j17]Anup Shrestha, Aileen Cater-Steel, Mark Toleman:
Innovative decision support for IT service management. J. Decis. Syst. 25(Supplement): 486-499 (2016) - [c38]Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane:
Do they read your research? An investigation of practitioners' use of IT outsourcing and cloud sourcing research. ACIS 2016: 44 - [c37]Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout, Suren Behari:
The Issue of Reliability in Software Mediated Process Assessments. SPICE 2016: 195-209 - [i2]Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane:
IT outsourcing decision factors in research and practice: a case study. CoRR abs/1606.01454 (2016) - [i1]Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman:
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management. CoRR abs/1606.02483 (2016) - 2015
- [c36]Anup Shrestha, Aileen Cater-Steel, Mark Toleman:
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management. ACIS 2015: 139 - [c35]Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout:
Evaluation of Software Mediated Process Assessments for IT Service Management. SPICE 2015: 72-84 - 2014
- [j16]Moyassar Zuhair Al-Taie, Michael Lane, Aileen Cater-Steel:
The Relationship Between Organisational Strategic IT Vision and CIO Roles: One Size Does Not Fit All. Australas. J. Inf. Syst. 18(2) (2014) - [j15]Mauricio Marrone, Francis Gacenga, Aileen Cater-Steel, Lutz M. Kolbe:
IT Service Management: A Cross-national Study of ITIL Adoption. Commun. Assoc. Inf. Syst. 34: 49 (2014) - [j14]Aileen Cater-Steel, Marion Lepmets:
Measuring IT service quality: evaluation of IT service quality measurement framework in industry. J. Serv. Sci. Res. 6(1): 125-147 (2014) - [c34]Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. DESRIST 2014: 241-256 - [c33]Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman:
Software-Mediated Process Assessment for IT Service Capability Management. ECIS 2014 - [c32]Marion Lepmets, Rory V. O'Connor, Aileen Cater-Steel, Antoni Lluís Mesquida, Tom McBride:
A Cynefin Based Approach to Process Model Tailoring and Goal Alignment. QUATIC 2014: 166-169 - [c31]Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout:
Towards Transparent and Efficient Process Assessments for IT Service Management. SPICE 2014: 165-176 - 2013
- [j13]Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar:
IT infrastructure services as a requirement for e-learning system success. Comput. Educ. 69: 431-451 (2013) - [c30]Moyassar Zuhair Al-Taie, Michael Lane, Aileen Cater-Steel:
The CIO Role Expectations Instrument: Validation and Model Testing. ACIS 2013: 55 - [c29]Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. DESRIST 2013: 308-323 - [c28]Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman, Terry Rout:
A Tool for IT Service Management Process Assessment for Process Improvement. PROFES 2013: 330-333 - [c27]Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel:
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. SPICE 2013: 176-187 - [c26]Aileen Cater-Steel, Wui-Gee Tan, Mark A. Toleman, Terry Rout, Anup Shrestha:
Software-Mediated Process Assessment in IT Service Management. SPICE 2013: 188-198 - 2012
- [j12]Marion Lepmets, Aileen Cater-Steel, Francis Gacenga, Eric Ras:
Extending the IT service quality measurement framework through a systematic literature review. J. Serv. Sci. Res. 4(1): 7-47 (2012) - [c25]Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar:
Identifying the Determinants of E-learning Service Delivery Quality. ACIS 2012 - [c24]Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
A model to select processes for IT service management improvement. ACIS 2012 - 2011
- [j11]Raul Valverde, Mark Toleman, Aileen Cater-Steel:
A method for comparing traditional and component-based models in information systems re-engineering. Inf. Syst. E Bus. Manag. 9(1): 89-107 (2011) - [c23]Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman:
IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS 2011 - [c22]Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar:
Measuring E-Learning System Success (Research In Progress). PACIS 2011: 15 - [c21]Aileen Cater-Steel, Rüdiger Zarnekow, Jochen Wulf:
IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience. PACIS 2011: 33 - [c20]Francis Gacenga, Aileen Cater-Steel:
Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress). PACIS 2011: 63 - [c19]Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan:
Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach. PACIS 2011: 64 - 2010
- [j10]Aileen Cater-Steel, Wui-Gee Tan:
The Role of IT Service Management in Green IT. Australas. J. Inf. Syst. 17(1) (2010)
2000 – 2009
- 2009
- [j9]Aileen Cater-Steel:
IT Service Departments Struggle to Adopt a Service-Oriented Philosophy. Int. J. Inf. Syst. Serv. Sect. 1(2): 69-77 (2009) - [j8]Aileen Cater-Steel:
From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management. Inf. Syst. Manag. 26(2): 96-97 (2009) - [j7]Carol Pollard, Aileen Cater-Steel:
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. Inf. Syst. Manag. 26(2): 164-175 (2009) - [j6]Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman:
Implementing it Service Management: A Case Study Focussing on Critical Success Factors. J. Comput. Inf. Syst. 50(2): 1-12 (2009) - [c18]Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman:
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion. ACIS 2009 - [c17]Judith Symonds, Aileen Cater-Steel:
Important Themes in Postgraduate Research Supervision and Examination for Communities of Practice. ACIS 2009 - [c16]Martyn Brown, Aileen Cater-Steel:
Do Rumours Contribute To Knowledge Management - And Will We Ever Know? MCIS 2009: 62 - 2007
- [j5]Aileen Cater-Steel, Mark Toleman:
Education for IT Service Management Standards. Int. J. IT Stand. Stand. Res. 5(2): 27-41 (2007) - [c15]Mustafa Ally, Aileen Cater-Steel, Mark Toleman:
A Web Site Sophistication Model Based on Value-Added Technology Solutions and Services. ACIS 2007 - [c14]Lynn Sparling, Mark Toleman, Aileen Cater-Steel:
SME Adoption of e-Commerce in the Central Okanagan Region of Canada. ACIS 2007 - [c13]Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman, Rachel Seaniger:
Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector. ACIS 2007 - [c12]Aileen Cater-Steel, Neil McBride:
IT Service Management Improvement - Actor Network Perspective. ECIS 2007: 1202-1213 - [c11]Aileen Cater-Steel, Mark Toleman:
The Role of Universities in IT Service Management Education. PACIS 2007: 49 - 2006
- [j4]Aileen Cater-Steel, Mark A. Toleman, Terry Rout:
Process improvement for small firms: An evaluation of the RAPID assessment-based method. Inf. Softw. Technol. 48(5): 323-334 (2006) - [c10]Aileen Cater-Steel, Mark Toleman:
Short and Long-term Impacts of SPI in Small Software Firms. ACIS 2006 - [c9]Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
Transforming IT Service Management - the ITIL Impact. ACIS 2006 - [c8]Dave Roberts, Aileen Cater-Steel, Mark Toleman:
Factors Influencing the Decisions of SMEs to Purchase Software Package Upgrades. ACIS 2006 - [c7]Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman:
Challenge of adopting multiple process improvement frameworks. ECIS 2006: 1375-1386 - 2005
- [c6]Aileen Cater-Steel, Mark Toleman, Terry Rout:
Addressing the challenges of replications of surveys in software engineering research. ISESE 2005: 204-213 - 2004
- [j3]Aileen Cater-Steel, Shelly Grist:
Steps to Internet Adoption Success: a study of four small regional organisations. Australas. J. Inf. Syst. 11(2) (2004) - [c5]Aileen Cater-Steel:
Low-rigour, Rapid Software Process Assessments for Small Software Development Firms. Australian Software Engineering Conference 2004: 368-378 - 2002
- [j2]Sandra Cormack, Aileen Cater-Steel, Jeretta Horn Nord, G. Daryl Nord:
Propeller Heads - Handle with Care: Improving the IT-Business Relationship through Cultural Awareness. Electron. J. Inf. Syst. Dev. Ctries. 7(1): 1-10 (2002) - 2001
- [c4]Sandra Cormack, Aileen Cater-Steel, Jeretta Horn Nord, G. Daryl Nord:
Resolving the Troubled IT-Business Relationship from a Cultural Perspective. ACIS 2001 - [c3]Aileen Cater-Steel:
Process Improvement in Four Small Software Companies. Australian Software Engineering Conference 2001: 262-274 - 2000
- [c2]Aileen Cater-Steel:
COTS Developers Lead Best Practice Adoption. Australian Software Engineering Conference 2000: 23-30
1990 – 1999
- 1997
- [c1]Aileen Cater-Steel, Edmond P. Fitzgerald:
Quality assurance certification: adoption by Australian software developers and its association with capability maturity. APSEC 1997: 13-22 - 1995
- [j1]Edmond P. Fitzgerald, Aileen Cater-Steel:
Champagne Training on a Beer Budget. Commun. ACM 38(7): 49-60 (1995)
Coauthor Index
aka: Mark Toleman
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