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Ralf Plattfaut

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affiliation: South Westphalia University of Applied Sciences, Soest, Germany

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Journal Articles

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2024
[j22]
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Jennifer Haase, Waldemar Kremser, Henrik Leopold, Jan Mendling, Linda Onnasch, Ralf Plattfaut:
Interdisciplinary Directions for Researching the Effects of Robotic Process Automation and Large Language Models on Business Processes. Commun. Assoc. Inf. Syst. 54: 28 (2024)
2023
[j21]
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Bettina Distel, Ralf Plattfaut, Ingo Kregel:
How business process management culture supports digital innovation: a quantitative assessment. Bus. Process. Manag. J. 29(5): 1352-1385 (2023)
[j20]
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Ralf Plattfaut, Vincent Borghoff:
How to Successfully Navigate Crisis-Driven Digital Transformations. MIS Q. Executive 22(3): 4 (2023)
2022
[j19]
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Maximilian Röglinger, Ralf Plattfaut, Vincent Borghoff, Georgi Kerpedzhiev, Jörg Becker, Daniel Beverungen, Jan vom Brocke, Amy Van Looy, Adela del-Río-Ortega, Stefanie Rinderle-Ma, Michael Rosemann, Flávia Maria Santoro, Peter Trkman:
Exogenous Shocks and Business Process Management. Bus. Inf. Syst. Eng. 64(5): 669-687 (2022)
[j18]
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Ralf Plattfaut, Vincent Borghoff, Marie Godefroid, Julian Koch, Michael Trampler, André Coners:
The Critical Success Factors for Robotic Process Automation. Comput. Ind. 138: 103646 (2022)
[j17]
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Carolin Vollenberg, Felix Hoffmann, André Coners, Ralf Plattfaut:
Omni-Kanal-Transformation im Krankenhaus - eine Fallstudie. HMD Prax. Wirtsch. 59(6): 1478-1493 (2022)
[j16]
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Bettina Distel, Holger Koelmann, Ralf Plattfaut, Jörg Becker:
Watch who you trust! A structured literature review to build a typology of e-government risks. Inf. Syst. E Bus. Manag. 20(4): 789-818 (2022)
[j15]
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Ralf Plattfaut, Vincent Borghoff:
Robotic Process Automation: A Literature-Based Research Agenda. J. Inf. Syst. 36(2): 173-191 (2022)
2021
[j14]
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Carolin Vollenberg, Julian Koch, Michael Trampler, Friederike-Maria Bade, André Coners, Ralf Plattfaut:
Die Entwicklungsbeschleunigung von Robotic Process Automation Lösungen - Fallstudie einer deutschen Gesundheitsbehörde. HMD Prax. Wirtsch. 58(5): 1244-1263 (2021)
[j13]
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Ralf Plattfaut, Armin Stein, Katrin Bergener:
Hochschulübergreifende Digitale Lehr‑/Lernkonzepte zum Geschäftsprozessmanagement - Herausforderungen und Lessons Learned. HMD Prax. Wirtsch. 58(6): 1456-1468 (2021)
[j12]
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Julian Koch, Ralf Plattfaut, Ingo Kregel:
Looking for Talent in Times of Crisis - The Impact of the Covid-19 Pandemic on Public Sector Job Openings. Int. J. Inf. Manag. Data Insights 1(2): 100014 (2021)
[j11]
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Ingo Kregel, Julian Koch, Ralf Plattfaut:
Beyond the Hype: Robotic Process Automation's Public Perception Over Time. J. Organ. Comput. Electron. Commer. 31(2): 130-150 (2021)
2020
[j10]
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Ralf Plattfaut, Julian Koch, Michael Trampler, André Coners:
PEPA: Entwicklung eines Scoring-Modells zur Priorisierung von Prozessen für eine Automatisierung. HMD Prax. Wirtsch. 57(6): 1111-1129 (2020)
2015
[j9]
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Jens Poeppelbuss, Ralf Plattfaut, Björn Niehaves:
How Do We Progress? An Exploration of Alternate Explanations for BPM Capability Development. Commun. Assoc. Inf. Syst. 36: 1 (2015)
[j8]
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Jan vom Brocke, Alexander Simons, Kai Riemer, Björn Niehaves, Ralf Plattfaut, Anne Cleven:
Standing on the Shoulders of Giants: Challenges and Recommendations of Literature Search in Information Systems Research. Commun. Assoc. Inf. Syst. 37: 9 (2015)
[j7]
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Basanta E. P. Thapa, Björn Niehaves, Claudius E. Seidel, Ralf Plattfaut:
Citizen involvement in public sector innovation: Government and citizen perspectives. Inf. Polity 20(1): 3-17 (2015)
2014
[j6]
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Björn Niehaves, Jens Poeppelbuss, Ralf Plattfaut, Jörg Becker:
BPM capability development - a matter of contingencies. Bus. Process. Manag. J. 20(1): 90-106 (2014)
[j5]
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Björn Niehaves, Ralf Plattfaut:
Internet adoption by the elderly: employing IS technology acceptance theories for understanding the age-related digital divide Open. Eur. J. Inf. Syst. 23(6): 708-726 (2014)
2013
[j4]
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Björn Niehaves, Ralf Plattfaut, Jörg Becker:
Business process management capabilities in local governments: A multi-method study. Gov. Inf. Q. 30(3): 217-225 (2013)
2012
[j3]
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Björn Niehaves, Ralf Plattfaut, Jörg Becker:
Business process governance: a comparative study of Germany and Japan. Bus. Process. Manag. J. 18(2): 347-371 (2012)
2011
[j2]
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Björn Niehaves, Ralf Plattfaut:
Collaborative business process management: status quo and quo vadis. Bus. Process. Manag. J. 17(3): 384-402 (2011)
2010
[j1]
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Björn Niehaves, Ralf Plattfaut, Elena Gorbacheva, Peter H. Vages:
Analysis of e-inclusion projects in Russia, Austria and Switzerland. Interact. Technol. Smart Educ. 7(2): 72-84 (2010)

Conference and Workshop Papers

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2023
[c47]
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Marie Godefroid, Ralf Plattfaut, Björn Niehaves:
Increasing RPA Adoption: An Experiment on Countermeasures for Status Quo Bias. BPM 2023: 323-340
[c46]
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Peter A. François, Ralf Plattfaut:
The Reuse of Business Process Automation Artefacts. GI-Jahrestagung 2023: 1923-1942
[c45]
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Carolin Vollenberg, Ralf Plattfaut, André Coners:
How do Organizations react to Unintended Affordances? An Ethnography in Healthcare. ICIS 2023
[c44]
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Peter A. François, Marlon Kampmann, Ralf Plattfaut, André Coners:
Systematically embedding automation reuse in business process management projects. PVM 2023
2022
[c43]
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Vinod Kumar Ahuja, Nikolai Kazantsev, Ralf Plattfaut:
Open Innovation via Open Source: Collaboration of Companies to Infuse Automobiles with Digital Technologies. AMCIS 2022
[c42]
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Vincent Borghoff, Ralf Plattfaut:
Steering the Robots: An Investigation of IT Governance Models for Lightweight IT and Robotic Process Automation. BPM (Blockchain and RPA Forum) 2022: 170-184
[c41]
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Peter A. François, Vincent Borghoff, Ralf Plattfaut, Christian Janiesch:
Why Companies Use RPA: A Critical Reflection of Goals. BPM 2022: 399-417
[c40]
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Julian Koch, Carolin Vollenberg, Ralf Plattfaut, André Coners:
The Fear of Losing Control - What Prevents the Automation of Business Processes in Sensitive Areas. HICSS 2022: 1-10
[c39]
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Marie Godefroid, Vincent Borghoff, Ralf Plattfaut, Björn Niehaves:
Is Centralization Good IT Governance or Postcolonial: Insights from NGOs. ICIS 2022
[c38]
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Marie Godefroid, Ralf Plattfaut:
The Power of Positivity: Framing IS adoption messages just right. ICIS 2022
[c37]
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  - conf/wi/MullerKNP022
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Kilian Müller, Holger Koelmann, Marco Niemann, Ralf Plattfaut, Jörg Becker:
Exploring Audience's Attitudes Towards Machine Learning-based Automation in Comment Moderation. Wirtschaftsinformatik 2022
2021
[c36]
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Sebastian Käss, Marie Godefroid, Vincent Borghoff, Susanne Strahringer, Markus Westner, Ralf Plattfaut:
Towards a Taxonomy of Concepts Describing IT Outside the IT Department. ACIS 2021: 9
[c35]
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Ralf Plattfaut, Vincent Borghoff:
Capabilities for Digital Process Innovation: Results of an Ongoing Action Research Study. Business Process Management Workshops 2021: 232-242
[c34]
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Marie Godefroid, Anna Zeuge, Frederike Marie Oschinsky, Ralf Plattfaut, Björn Niehaves:
Cognitive Biases in IS Research: A Framework Based on a Systematic Literature Review. PACIS 2021: 105
[c33]
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Vincent Borghoff, Ralf Plattfaut:
BPM Capability Configuration in Times of Crises: How to Adapt Processes when the Virus strikes? Wirtschaftsinformatik 2021
[c32]
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Marie Godefroid, Ralf Plattfaut, Björn Niehaves:
IT outside of the IT Department: Reviewing Lightweight IT in Times of Shadow IT and IT Consumerization. Wirtschaftsinformatik 2021
[c31]
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Ralf Plattfaut, Vincent Borghoff:
Developing Digitalization Mindset and Capabilities: Preliminary Results of an Action Research Study. Wirtschaftsinformatik 2021
2019
[c30]
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Ralf Plattfaut:
Robotic Process Automation - Process Optimization on Steroids? ICIS 2019
2014
[c29]
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Andrea Malsbender, Ralf Plattfaut, Björn Niehaves, Jörg Becker:
Which Boundary Objects Are Applicable to Service Innovation? A Dynamic Capability Perspective. HICSS 2014: 180-189
2013
[c28]
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Matthias Voigt, Markus Fordey, Andrea Malsbender, Kevin Ortbach, Ralf Plattfaut, Björn Niehaves:
Business Modeling Needs Process-Orientation - Framework Development and Testing. ACIS 2013: 133
[c27]
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Matthias Voigt, Kevin Ortbach, Ralf Plattfaut, Björn Niehaves:
Developing Creative Business Models - The OctoProz Tool. DESRIST 2013: 456-462
[c26]
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Ralf Plattfaut, Björn Niehaves, Matthias Voigt, Andrea Malsbender, Kevin Ortbach, Jens Pöppelbuß:
IT And Collaboration In Service Innovation: A Dynamic Capability Perspective. ECIS 2013: 152
[c25]
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Ralf Plattfaut, Thomas Kohlborn, Sara Hofmann, Daniel Beverungen, Björn Niehaves, Michael Räckers, Jörg Becker:
Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia. HICSS 2013: 1983-1991
[c24]
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Matthias Voigt, Kevin Ortbach, Ralf Plattfaut, Björn Niehaves:
IT Support for Business Process Innovation - Architectural Choices and Design Challenges. HICSS 2013: 3737-3746
[c23]
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Jörg Becker, Kevin Ortbach, Ralf Plattfaut, Björn Niehaves:
Reach and Range of Business Process Management - Findings in the Telecommunication and Chemical Industry. HICSS 2013: 3900-3909
[c22]
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Claudius E. Seidel, Basanta E. P. Thapa, Ralf Plattfaut, Björn Niehaves:
Selective crowdsourcing for open process innovation in the public sector: are expert citizens really willing to participate? ICEGOV 2013: 64-72
[c21]
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Matthias Voigt, Ralf Plattfaut, Kevin Ortbach, Andrea Malsbender, Björn Niehaves, Jörg Becker:
Evaluating Business Modeling Tools from a Creativity Support System Perspective - Results from a Focus Group in the Software Development Industry. PACIS 2013: 155
2012
[c20]
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Björn Niehaves, Elena Gorbacheva, Ralf Plattfaut:
The Digital Divide vs. The E-Government Divide: do Socio-Demographic Variables (Still) Impact E-Government Use among Onliners? ECIS 2012: 199
[c19]
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Björn Niehaves, Elena Gorbacheva, Ralf Plattfaut:
Social Aspects in Technology Acceptance: Theory Integration and Development. HICSS 2012: 3149-3158
[c18]
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Kevin Ortbach, Ralf Plattfaut, Jens Pöppelbuß, Björn Niehaves:
A Dynamic Capability-Based Framework for Business Process Management: Theorizing and Empirical Application. HICSS 2012: 4287-4296
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Ralf Plattfaut, Björn Niehaves, Jörg Becker:
Capabilities For Service Innovation: A Qualitative Case Study In The Consulting Industry. PACIS 2012: 58
2011
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Björn Niehaves, Ralf Plattfaut, Max Budde, Jörg Becker:
Business Process Governance: Theorizing and Empirical Application. AMCIS 2011
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Ralf Plattfaut, Björn Niehaves, Jens Pöppelbuß, Jörg Becker:
Development of BPM capabilities - is maturity the right path? ECIS 2011: 27
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Elena Gorbacheva, Björn Niehaves, Ralf Plattfaut, Jörg Becker:
Acceptance and use of internet banking: a digital divide perspective. ECIS 2011: 126
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Björn Niehaves, Ralf Plattfaut:
Market, Network, Hierarchy: Emerging Mechanisms of Governance in Business Process Management. EGOV 2011: 185-197
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Jens Pöppelbuß, Ralf Plattfaut, Kevin Ortbach, Andrea Malsbender, Matthias Voigt, Björn Niehaves, Jörg Becker:
Service Innovation Capability: Proposing a New Framework. FedCSIS 2011: 545-551
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Björn Niehaves, Ralf Plattfaut, Suprateek Sarker:
Understanding Dynamic IS Capabilities for Effective Process Change: A Theoretical Framework and an Empirical Application. ICIS 2011
[c10]
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Andrea Malsbender, Jens Pöppelbuß, Ralf Plattfaut, Björn Niehaves, Jörg Becker:
How To Increase Service Productivity: A BPM Perspective. PACIS 2011: 125
[c9]
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Björn Niehaves, Ralf Plattfaut:
The MATH of Internet Adoption: Comparing Different Age-Groups. Wirtschaftsinformatik 2011: 23
2010
[c8]
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Björn Niehaves, Ralf Plattfaut, Jörg Becker:
Does Your Business Process Management (Still) Fit the Market? - A Dynamic Capability Perspective on BPM Strategy Development. AMCIS 2010: 292
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Jörg Becker, Björn Niehaves, Ralf Plattfaut:
Stakeholder Involvement in Business Process Management Agenda-Setting and Implementation. AMCIS 2010: 293
[c6]
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Björn Niehaves, Ralf Plattfaut:
The Age-Divide in Private Internet Usage: A Quantitative Study of Technology Acceptance. AMCIS 2010: 407
[c5]
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Björn Niehaves, Ralf Plattfaut, Peter H. Vages:
Aging and the information society: a comparative study of Austria and Switzerland. DG.O 2010: 237-238
[c4]
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Björn Niehaves, Ralf Plattfaut:
Collaborative Business Process Management: Exploring Themes, Achievements, and Perspectives. ECIS 2010: 30
[c3]
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Björn Niehaves, Ralf Plattfaut:
What Is the Issue with Internet Acceptance among Elderly Citizens? Theory Development and Policy Recommendations for Inclusive E-Government. EGOV 2010: 275-288
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Björn Niehaves, Ralf Plattfaut:
From Bureaucratic to Quasi-market Environments: On the Co-evolution of Public Sector Business Process Management. EGOV 2010: 387-399
2009
[c1]
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Jan vom Brocke, Alexander Simons, Björn Niehaves, Kai Riemer, Ralf Plattfaut, Anne Cleven:
Reconstructing the giant: On the importance of rigour in documenting the literature search process. ECIS 2009: 2206-2217

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2023
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Julius Köpke, Orlenys López-Pintado, Ralf Plattfaut, Jana-Rebecca Rehse, Katarzyna Gdowska, Fernanda Gonzalez-Lopez, Jorge Munoz-Gama, Koen Smit, Jan Martijn E. M. van der Werf:
Business Process Management: Blockchain, Robotic Process Automation and Educators Forum - BPM 2023 Blockchain, RPA and Educators Forum, Utrecht, The Netherlands, September 11-15, 2023, Proceedings. Lecture Notes in Business Information Processing 491, Springer 2023, ISBN 978-3-031-43432-7 [contents]

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